Loyalty Programme Management
Customer Experience & Loyalty · 16 of 16 subprocesses complete · Updated 2026-03-20 16:46
CX-01Frequent Flyer Program Management
Loyalty Programme Management · 21 steps · 8 gates
CX-02Miles & Points Accrual Management
Loyalty Programme Management · 15 steps · 7 gates
CX-03Miles & Points Redemption Management
Loyalty Programme Management · 18 steps · 10 gates
CX-13Co-Brand Credit Card Partnership Management
Loyalty Programme Management · 18 steps · 8 gates
CX-14Loyalty Program Partnerships (Hotels/Cars/Retail)
Loyalty Programme Management · 18 steps · 7 gates
CX-04Tier Status & Upgrade Management
Loyalty Programme Management · 20 steps · 5 gates
CX-05Customer Complaint & Feedback Management
Loyalty Programme Management · 17 steps · 5 gates
CX-06Pre-Flight Customer Communication
Loyalty Programme Management · 15 steps · 5 gates
CX-07In-Flight Service Design & Standards
Loyalty Programme Management · 18 steps · 6 gates
CX-08Post-Flight Survey & NPS Management
Loyalty Programme Management · 17 steps · 7 gates
CX-09Special Services Request (SSR) Management
Loyalty Programme Management · 18 steps · 8 gates
CX-10Customer Data & Personalization
Loyalty Programme Management · 17 steps · 8 gates
CX-11IRROP Passenger Recovery
Loyalty Programme Management · 17 steps · 5 gates
CX-12Lounge & Premium Experience Management
Loyalty Programme Management · 18 steps · 6 gates
CX-15Customer Service Contact Centre Operations
Loyalty Programme Management · 16 steps · 6 gates
CX-16Digital Self-Service & Chatbot Management
Loyalty Programme Management · 17 steps · 7 gates