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Process Flow Diagram (BPMN)

MR-05 BPMN diagram
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L4 Process Steps

StepStep NameRole / Swim LaneSystem InputOutputKPIDec?Exc?
Phase 1
1.1
Monitor FAA/EASA AD publication feed Airworthiness Engineer CAMP (Continuous Airworthiness Monitoring Program) FAA ACAS / EASA AD database daily RSS feed New AD log entry with urgency classification AD logged within 24 hrs of publication; 100% capture rate N N
1.2 Classify AD urgency — Emergency, Priority, Routine Airworthiness Engineer CAMP AD text, compliance deadline, subject system ATA chapter AD urgency category assigned; emergency ADs flagged to Accountable Manager within 2 hrs Emergency ADs escalated within 2 hrs of receipt; 0 missed emergency ADs Y Y
1.3 Log AD record and open compliance tracking Airworthiness Coordinator AMOS by Swiss AviationSoftware Classified AD from Step 1.2 AMOS AD record created with deadline, ATA chapter, and assigned engineer AD record created in AMOS within 4 hrs of classification; 100% traceability N N
Phase 2
2.1
Pull aircraft configuration records for AD ATA chapter Airworthiness Engineer CAMP AD applicability criteria (aircraft type, series, modification status) List of tail numbers with configuration state for affected ATA chapter Configuration match completed within 8 hrs; 0 tail numbers missed N N
2.2 Determine fleet-wide AD applicability Airworthiness Engineer CAMP Aircraft configuration records, AD applicability logic Applicability determination: list of affected vs not-affected tail numbers Applicability determination completed before 50% of compliance window expires Y N
2.3 Evaluate AMOC or interim relief options Senior Airworthiness Engineer AMOS by Swiss AviationSoftware AD compliance method section; OEM service information; FAA AMOC precedents Decision: accept standard compliance method or initiate AMOC request AMOC evaluation completed within 48 hrs of AD receipt for routine ADs Y Y
2.4 Submit AMOC request to FAA Aircraft Certification Office Designated Engineering Representative (DER) FAA AMOC Portal (DragonWave / paper submission) Engineering justification, test data, equivalent safety analysis AMOC submission reference number; interim relief authorization if granted AMOC submitted within 5 business days of decision; FAA acknowledgement within 10 days N Y
Phase 3
3.1
Create AD compliance work order in AMOS Maintenance Planner AMOS by Swiss AviationSoftware Applicability list, compliance method, deadline from CAMP Work order(s) created in AMOS linked to AD record, with task card reference Work orders created ≥14 days before compliance deadline for routine ADs N N
3.2 Identify and procure required parts and tooling Maintenance Planner Ramco Aviation AD task card materials list, current stock levels from AMOS inventory Purchase orders raised; parts reservation against work orders Parts confirmed available ≥7 days before scheduled maintenance window; AOG sourcing SLA 4 hrs N Y
3.3 Determine maintenance venue — line vs hangar Maintenance Planner AMOS by Swiss AviationSoftware AD task scope, aircraft access requirements, available maintenance slots Venue decision: line maintenance window or heavy maintenance input Venue decision confirmed ≥10 days before compliance deadline Y N
3.4 Schedule and confirm maintenance event Maintenance Planner AMOS by Swiss AviationSoftware Maintenance venue, aircraft rotation schedule from Amadeus SkyWORKS Confirmed maintenance slot; aircraft ground time blocked in ops schedule Compliance event scheduled before 75% of deadline window consumed N N
Phase 4
4.1
Issue AD task card and brief certifying technicians Maintenance Supervisor AMOS by Swiss AviationSoftware Approved AD task card, AMM references, special tooling instructions Technician briefing completed; task card issued with required certifications noted Task card issued ≥1 hr before planned job start; 0 tasks started without valid authorisation N N
4.2 Execute AD compliance work per approved maintenance data Licensed Aircraft Maintenance Technician (AMT) Boeing Toolbox / CAMP AD task card, AMM procedures, special tooling Physical work completed; technician sign-off on task card steps Zero rework rate due to incorrect procedure; work completed within planned man-hours ±10% N Y
4.3 Perform independent inspection and buy-back Quality Assurance Inspector AMOS by Swiss AviationSoftware Completed task card, physical inspection of work area QA sign-off; AMOS work order buy-back recorded 100% of AD tasks require independent inspection; QA buy-back completed before aircraft release Y Y
Phase 5
5.1
Record AD accomplishment in CAMP airworthiness log Airworthiness Coordinator CAMP Signed-off task card, QA buy-back confirmation from AMOS CAMP AD compliance record updated with date accomplished, tail number, and next due date CAMP updated within 4 hrs of task completion; 0 gaps in airworthiness record N N
5.2 Update aircraft technical log and maintenance records Licensed Aircraft Maintenance Technician (AMT) AMOS by Swiss AviationSoftware Completed buy-back record, AD reference number Aircraft technical log entry; AD compliance endorsement in journey log Technical log entry completed before aircraft return to service; 0 releases without AD documentation N N
5.3 Assess FAA/EASA regulatory reporting obligation Airworthiness Engineer AMOS by Swiss AviationSoftware AD text, compliance method used, any deviations or extensions granted Decision: submit formal compliance report or retain on file only Compliance reports submitted within 8 calendar days where required by AD text Y Y
Phase 6
6.1
Configure recurring interval alert in CAMP Airworthiness Coordinator CAMP AD next-due parameters (calendar days, flight hours, cycles) Recurring alert configured; next-due dates visible in CAMP due-list dashboard Recurring alerts configured within 24 hrs of initial compliance; 0 recurring ADs missed at interval N N
6.2 Generate AD due-list report for maintenance planning Airworthiness Engineer CAMP CAMP due-list data, 30/60/90-day forecast horizon AD due-list report distributed to maintenance planning and operations; items within 30 days flagged Due-list report generated weekly; 100% of items due within 30 days actioned with work order Y N
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Process Attributes

Identification

Process IDMR-05
L1 DomainMaintenance, Repair & Overhaul
L2 ProcessAirworthiness & Compliance
L3 NameAirworthiness Directive (AD) Compliance
L4 Steps19 across 6 phases
Decision Gates7 (all with iteration loops)
Exceptions7 documented

Swim Lanes (Roles)

Airworthiness Engineer
Airworthiness Coordinator
Senior Airworthiness Engineer
Designated Engineering Representative (DER)
Maintenance Planner
Maintenance Supervisor
Licensed Aircraft Maintenance Technician (AMT)
Quality Assurance Inspector

Systems & Tools

CAMP (Continuous Airworthiness Monitoring Program)CAMPAMOS by Swiss AviationSoftwareFAA AMOC Portal (DragonWave / paper submission)Ramco AviationBoeing Toolbox / CAMP

Key Performance Indicators

Monitor FAA/EASA AD publication feedAD logged within 24 hrs of publication; 100% capture rate
Classify AD urgency — Emergency, Priority, RoutineEmergency ADs escalated within 2 hrs of receipt; 0 missed emergency ADs
Log AD record and open compliance trackingAD record created in AMOS within 4 hrs of classification; 100% traceability
Pull aircraft configuration records for AD ATA chapterConfiguration match completed within 8 hrs; 0 tail numbers missed
Determine fleet-wide AD applicabilityApplicability determination completed before 50% of compliance window expires
Evaluate AMOC or interim relief optionsAMOC evaluation completed within 48 hrs of AD receipt for routine ADs
Submit AMOC request to FAA Aircraft Certification OfficeAMOC submitted within 5 business days of decision; FAA acknowledgement within 10 days
Create AD compliance work order in AMOSWork orders created ≥14 days before compliance deadline for routine ADs

Airline-Specific Risks & Pain Points

Manual monitoring of multiple regulatory feeds (FAA, EASA, TCCA) creates gaps when engineer is on leave; no automated ingestion in legacy CAMP configurations
FAA Emergency ADs may have 0-day compliance windows that conflict with active aircraft in revenue service, forcing AOG decisions without operational slack
Duplicate AD entries occur when engineers create records independently in AMOS and CAMP before integration sync runs, causing reconciliation rework
Config records in CAMP may lag behind actual installed mods if AMOS SB status is not synced in real time — risk of incorrect applicability determination
Mixed-fleet operators with multiple sub-variants (e.g. 737-700 vs 737-800) frequently have partial applicability — manual cross-check against Boeing TASK data required
AMOC approval from FAA typically takes 30–90 days; if AD compliance window is shorter, airline must comply with original method regardless of cost impact

Inputs / Outputs

Primary InputFAA ACAS / EASA AD database daily RSS feed
Primary OutputAD due-list report distributed to maintenance planning and operations; items within 30 days flagged
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