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Process Flow Diagram (BPMN)

NP-PF-08 BPMN diagram
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L4 Process Steps

StepStep NameRole / Swim LaneSystem InputOutputKPIDec?Exc?
Phase 1
1.1
Monitor competitive fare environment Pricing Analyst ATPCO Insights Competitor fare publications, market intelligence alerts Competitive fare landscape report by market and direction Monitoring cycle ≤24 hrs for all revenue-managed markets N N
1.2 Identify and classify fare change trigger Pricing Analyst ATPCO Insights Competitive fare report, revenue performance dashboard Fare change brief (market, direction, trigger type: reactive vs strategic) Trigger-to-brief turnaround ≤4 hrs for urgent competitive matches Y N
1.3 Align fare strategy with revenue management Senior Pricing Analyst Amadeus Revenue Management (NRM) Fare change brief, NRM O&D inventory availability data Approved fare strategy memo with booking class allocations and effective date window RM alignment sign-off within 2 business hours of trigger brief submission Y N
Phase 2
2.1
Define fare amounts, OD pairs, and basis codes Tariff Specialist ATPCO Fares Portal Approved fare strategy memo, existing tariff record extract Fare amount table with FARE BASIS CODE, OD routing, currency, and cabin applicability Fare basis code uniqueness validation pass rate 100% prior to rule coding N N
2.2 Code ATPCO rule categories (Cat 3/5/6/7/14/15/25) Tariff Specialist ATPCO Fares Portal Fare amount table, booking conditions brief from commercial team Coded ATPCO rule records for Categories 3 (Seasonality), 5 (Advance Purchase), 6 (Min Stay), 7 (Max Stay), 14 (Travel Restrictions), 15 (Sales Restrictions), 25 (Fare by Rule) Rule coding accuracy ≥99.5% (errors per 1,000 rule records filed) N Y
2.3 Build routing data and footnote records Tariff Specialist ATPCO Fares Portal Routing validation dataset, geographic applicability requirements, blackout date schedule Filed routing record, footnote record with blackout dates and geographic exclusions Routing validation pass rate ≥99% on first submission to ATPCO N Y
2.4 Validate rule completeness and conflict check Senior Pricing Analyst ATPCO Fares Portal Complete fare record set (amounts, rules, routing, footnotes) Pre-submission validation report — pass/fail with conflict flags and resolution notes Pre-submission conflict rate ≤2%; zero records submitted with open blocking flags Y N
Phase 3
3.1
Submit fare transactions via ATPCO Fares Portal Tariff Specialist ATPCO Fares Portal Validated fare record package, effective date window, filing priority (standard T+2 or urgent T+0) ATPCO submission receipt with transaction batch ID and filing timestamp Same-day filing completion for urgent competitive matches ≥95% N Y
3.2 Process ATPCO validation error report Tariff Specialist ATPCO Fares Portal ATPCO post-submission error and warning report Corrected record set or documented error resolution log Blocking error resolution turnaround ≤1 business hour; warning resolution ≤4 hrs Y Y
3.3 Confirm effective date sequencing and filing receipt Pricing Analyst ATPCO Fares Portal ATPCO submission receipt, intended sale open and travel date window Confirmed effective date log; filing receipt stored in pricing operations tracker Effective date accuracy 100% — zero same-day date conflicts or timezone mismatches N Y
Phase 4
4.1
Verify fare distribution across GDS channels GDS Distribution Analyst Sabre GDS ATPCO filing receipt, expected distribution timeline per GDS SLA GDS distribution verification report across Sabre, Amadeus, and Travelport channels GDS distribution lag ≤2 hrs post-ATPCO effective time; 100% coverage across all three major GDS channels N Y
4.2 Perform live GDS pricing audit GDS Distribution Analyst Amadeus GDS Filed fare parameters, expected pricing rules, sample itinerary set Pricing audit pass/fail report with 20+ sample itineraries per market and half-RT combinations Pricing accuracy ≥99.8% across audit sample of ≥20 itineraries per market Y Y
4.3 Activate NDC and direct channel fare distribution Pricing Manager NDC API Gateway GDS audit pass confirmation, NDC channel routing configuration Activated fare set across all distribution channels including NDC and direct web NDC channel parity with GDS fares ≤15 min lag; NDC fare availability ≥98% of filed itineraries N Y
Phase 5
5.1
Monitor competitive matching and over-filing activity Pricing Analyst ATPCO Insights Post-filing competitive feed, alert thresholds configured by market Competitive response report with escalation flags for over-filed or under-cut markets Competitor over-filing detection within 4 hrs; monitoring coverage ≥95% of revenue-significant markets N N
5.2 Execute periodic ATPCO tariff rule audit Senior Pricing Analyst ATPCO Fares Portal Full tariff record export, quarterly audit schedule Audit findings report with stale, expired, or conflicting rule flags and remediation plan Stale rule ratio (>180 days since last review) ≤5% of active tariff records N Y
5.3 File fare retraction or amendment as required Tariff Specialist ATPCO Fares Portal Audit findings report or RM/commercial retraction request Filed retraction notice or amended tariff record; GDS depublication confirmation across all channels Retraction-to-GDS-depublication lag ≤2 hrs via urgent ATPCO channel; zero open retraction requests >4 hrs Y Y
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Process Attributes

Identification

Process IDNP-PF-08
L1 DomainNetwork Planning & Scheduling
L2 ProcessPricing & Fare Management
L3 NameATPCO Filing & Maintenance
L4 Steps16 across 5 phases
Decision Gates6 (all with iteration loops)
Exceptions10 documented

Swim Lanes (Roles)

Pricing Analyst
Senior Pricing Analyst
Tariff Specialist
GDS Distribution Analyst
Pricing Manager

Systems & Tools

ATPCO InsightsAmadeus Revenue Management (NRM)ATPCO Fares PortalSabre GDSAmadeus GDSNDC API Gateway

Key Performance Indicators

Monitor competitive fare environmentMonitoring cycle ≤24 hrs for all revenue-managed markets
Identify and classify fare change triggerTrigger-to-brief turnaround ≤4 hrs for urgent competitive matches
Align fare strategy with revenue managementRM alignment sign-off within 2 business hours of trigger brief submission
Define fare amounts, OD pairs, and basis codesFare basis code uniqueness validation pass rate 100% prior to rule coding
Code ATPCO rule categories (Cat 3/5/6/7/14/15/25)Rule coding accuracy ≥99.5% (errors per 1,000 rule records filed)
Build routing data and footnote recordsRouting validation pass rate ≥99% on first submission to ATPCO
Validate rule completeness and conflict checkPre-submission conflict rate ≤2%; zero records submitted with open blocking flags
Submit fare transactions via ATPCO Fares PortalSame-day filing completion for urgent competitive matches ≥95%

Airline-Specific Risks & Pain Points

ATPCO Insights carries a 24-hr lag vs real-time competitor GDS filings; analysts must cross-check Sabre FareManager for same-day changes, adding manual effort
Differentiating reactive (competitor match) vs strategic (sale/promo) triggers requires manual cross-referencing of RM inventory alerts and market briefs — no integrated triage workflow exists
Disconnect between NRM O&D inventory state and ATPCO-filed availability can cause short-lived promotional fares to sell out before retraction is processed, creating revenue leakage
ATPCO 8-character fare basis code limit constrains structured naming conventions for complex promotional fares with multiple conditions, forcing non-intuitive abbreviations that increase audit risk
Cat 25 (Fare by Rule) inheritance logic silently breaks when a parent tariff record is updated without cascading to child rules — causes undetected pricing errors across hundreds of derived markets
IATA Routing Validator rejects non-IATA city pair combinations — LCC point-to-point networks with thin interline coverage frequently trigger routing exceptions requiring manual override justification

Inputs / Outputs

Primary InputCompetitor fare publications, market intelligence alerts
Primary OutputFiled retraction notice or amended tariff record; GDS depublication confirmation across all channels
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