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Process Flow Diagram (BPMN)

NP-PF-09 BPMN diagram
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L4 Process Steps

StepStep NameRole / Swim LaneSystem InputOutputKPIDec?Exc?
Phase 1
1.1
Ingest daily FX rate feed from Reuters Refinitiv FX Rates Analyst Reuters Refinitiv Eikon Daily FX rate file covering 150+ currency pairs Raw FX rate dataset staged for validation Rate feed received by 06:00 local time on 100% of trading days N Y
1.2 Cross-validate rates against IATA published ROEs FX Rates Analyst ATPCO Rate Desk Reuters Refinitiv FX dataset; IATA Resolution 024 ROE table Variance report flagging deviations >0.5% from current IATA ROE Variance detection accuracy 100%; processing time <30 minutes N N
1.3 Approve or escalate FX rate set for filing Pricing Manager ATPCO Rate Desk Variance report; escalation threshold policy (>1% triggers Revenue Director review) Approved rate set or formal escalation to Revenue Director Escalation decision completed within 2 hours of rate receipt Y N
Phase 2
2.1
Submit ROE update to ATPCO Rate Desk Tariff Filing Analyst ATPCO Rate Desk Approved FX rate set; IATA Resolution 024 ROE filing template ATPCO ROE filing submission with Transaction Identification Number (TIN) ROE filed ≥24 hours before effective date per IATA Resolution 024; 0 late filings per quarter N Y
2.2 Confirm ROE acceptance and GDS distribution trigger Tariff Filing Analyst ATPCO Rate Desk ATPCO filing confirmation; GDS distribution schedule ROE effective date confirmed; GDS distribution job triggered ROE active in all GDS channels within 4 hours of ATPCO acceptance Y N
2.3 Distribute updated ROEs to NDC and direct channels Distribution Systems Analyst NDC API Gateway Confirmed ATPCO ROE; NDC offer/order schema for connected OTAs and TMCs Updated ROE broadcast to all NDC-connected distributors; acknowledgement log NDC distribution complete within 1 hour of ATPCO acceptance; 100% connected-channel coverage N Y
Phase 3
3.1
Recalculate local-currency published fares in PSS Pricing Analyst Amadeus Altéa PSS Updated ROE; published base fares in NUC/USD Recalculated fare tables across 50+ local currencies Fare recalculation completed within 2 hours of ROE update; 0 pricing calculation errors N N
3.2 Validate converted fares against competitive price bands Pricing Analyst Amadeus Revenue Management (NRM) Recalculated local fares; OAG Schedule Analyser competitive fare benchmarks Fare validation report; outlier flags for commercially unviable currency conversions <2% of fare basis codes flagged as outliers; validation cycle completed within 4 hours Y N
3.3 Override floor/ceiling fares for distressed currencies Regional Pricing Manager ATPCO Rate Desk Outlier-flagged fares; local market floor price policy; SME sign-off Manual fare floor/ceiling override filed in ATPCO; exception documented in audit log Floor override filed within 4 hours of outlier flag; 100% of overrides carry documented SME approval N Y
3.4 Publish final fare tables to GDS channels and PSS Distribution Systems Analyst Sabre GDS Validated and overridden fare tables; ATPCO distribution schedule Live fare availability across Sabre, Travelport, and Amadeus GDS; Altéa PSS fare cache refreshed 100% GDS channel parity achieved within 6 hours of ROE effective date N Y
Phase 4
4.1
Revalue foreign-currency ticket revenue in SAP FI Revenue Accountant SAP S/4HANA Finance (FI/CO) Daily ticket settlement data from IATA BSP; current ROE FX revaluation journal entries; updated AR balances in base currency Revaluation completed by T+1 period close; FX variance <0.1% versus BSP settlement amount N N
4.2 Assess net FX exposure against Treasury hedge ratio Treasury Analyst SAP S/4HANA Finance (FI/CO) Net open FX exposure by currency pair; approved hedge ratio policy (60-80% of 12-month forward revenue) Hedge gap analysis report; trigger notification if exposure outside approved band Hedge ratio maintained within 60-80% for top-10 currency exposures; monthly review cycle Y N
4.3 Execute hedge adjustment via Treasury instruments Treasury Manager SAP S/4HANA Finance (FI/CO) Hedge gap analysis; approved bank counterparties; ISDA master agreements Forward contract or FX option trade booked in SAP TRM; IFRS 9 hedge effectiveness documentation Hedge execution within 24 hours of gap identification; hedge effectiveness ≥80% per IFRS 9 N Y
Phase 5
5.1
Identify tickets issued at superseded exchange rates Revenue Accounting Analyst Amadeus Altéa PSS Ticketed transaction log; ROE change history with effective timestamps Exception list of tickets priced at outdated ROE; total value-at-risk by currency Exception identification completed within 24 hours of each ROE change; 100% ticket population audited N Y
5.2 Determine ADM issuance or waiver for out-of-rate tickets Pricing Manager Amadeus Altéa PSS Out-of-rate ticket list; FX variance threshold policy (>2% triggers ADM); agency relationship tier Agency Debit Memo (ADM) issued or waiver granted per ticket; decision documented in audit trail ADM issued or waiver granted within 5 business days of identification; affected ticket volume <0.5% of monthly issuance Y Y
5.3 Publish monthly FX P&L impact dashboard FP&A Analyst SAP S/4HANA Finance (FI/CO) SAP FX revaluation journal entries; hedge effectiveness report; ADM totals; Altéa ticketing data FX P&L dashboard by route and currency market; variance commentary for CFO pack Dashboard published by 5th business day of following month; FX impact reported to ±$100K accuracy N N
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Process Attributes

Identification

Process IDNP-PF-09
L1 DomainNetwork Planning & Scheduling
L2 ProcessPricing & Fare Management
L3 NameCurrency & FX Rate Management
L4 Steps16 across 5 phases
Decision Gates5 (all with iteration loops)
Exceptions8 documented

Swim Lanes (Roles)

FX Rates Analyst
Pricing Manager
Tariff Filing Analyst
Distribution Systems Analyst
Pricing Analyst
Regional Pricing Manager
Revenue Accountant
Treasury Analyst
Treasury Manager
Revenue Accounting Analyst
FP&A Analyst

Systems & Tools

Reuters Refinitiv EikonATPCO Rate DeskNDC API GatewayAmadeus Altéa PSSAmadeus Revenue Management (NRM)Sabre GDSSAP S/4HANA Finance (FI/CO)

Key Performance Indicators

Ingest daily FX rate feed from Reuters RefinitivRate feed received by 06:00 local time on 100% of trading days
Cross-validate rates against IATA published ROEsVariance detection accuracy 100%; processing time <30 minutes
Approve or escalate FX rate set for filingEscalation decision completed within 2 hours of rate receipt
Submit ROE update to ATPCO Rate DeskROE filed ≥24 hours before effective date per IATA Resolution 024; 0 late filings per quarter
Confirm ROE acceptance and GDS distribution triggerROE active in all GDS channels within 4 hours of ATPCO acceptance
Distribute updated ROEs to NDC and direct channelsNDC distribution complete within 1 hour of ATPCO acceptance; 100% connected-channel coverage
Recalculate local-currency published fares in PSSFare recalculation completed within 2 hours of ROE update; 0 pricing calculation errors
Validate converted fares against competitive price bands<2% of fare basis codes flagged as outliers; validation cycle completed within 4 hours

Airline-Specific Risks & Pain Points

Reuters feed delays or gaps require fallback to Bloomberg Terminal; most legacy PSS integrations lack auto-failover, creating manual intervention risk on volatile trading days
IATA ROE publication follows a monthly cycle while market rates move daily; EM currencies (ARS, TRY, NGN) can deviate 2-5% intraday, making IATA ROE structurally stale
No system-enforced threshold in ATPCO Rate Desk; approval workflow is email-based, creating audit gaps and delay risk during high-volatility sessions
ATPCO filing window closes at 23:59 ET; submissions after cutoff are auto-deferred 24-48 hours, causing pricing lag during currency crises
GDS cache refresh latency (Sabre, Amadeus, Travelport) can delay active ROE by up to 6 hours post-ATPCO acceptance, creating a window where agents book at stale rates
NDC ROE integration varies by OTA implementation — some require manual rate push via API; no universal real-time ROE feed standard causes parity gaps between GDS and NDC channels

Inputs / Outputs

Primary InputDaily FX rate file covering 150+ currency pairs
Primary OutputFX P&L dashboard by route and currency market; variance commentary for CFO pack
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