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Process Flow Diagram (BPMN)

NP-SP-01 BPMN diagram
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L4 Process Steps

StepStep NameRole / Swim LaneSystem InputOutputKPIDec?Exc?
Phase 1
1.1
Collect Market Demand Signals Network Analyst Amadeus SkyCAST Historical booking data, OAG traffic stats, O&D demand reports Demand signal matrix by market/season Forecast accuracy ≥92% N N
1.2 Benchmark Competitor Schedules Network Analyst OAG Schedule Analyser Competitor SSIM files, OAG flight data Competitive gap analysis by route Coverage gap identified per route <5% N N
1.3 Review Prior-Season Performance Senior Network Planner Amadeus SkySYM Prior PDEW actuals, load factor by flight, revenue per ASM Season performance scorecard Load factor target ≥83%, yield degradation <2% Y N
Phase 2
2.1
Define Season Boundary Dates Network Planning Manager Amadeus SkyWORKS IATA season schedule, slot deadlines, bank holiday calendars Season start/end dates + IATA submission calendar On-time IATA SSIM submission 100% N N
2.2 Build Draft Flight Schedule Schedule Planner Amadeus SkyWORKS Demand matrix, fleet availability plan, crew contract minimums Draft SSIM schedule file with estimated utilisation Aircraft utilisation ≥13 block hours/day N N
2.3 Run Network Simulation Network Analyst Amadeus SkySYM Draft SSIM, O&D demand, fare levels Projected PDEW, RASM, connection flows by scenario RASM scenario delta <3% vs baseline Y N
Phase 3
3.1
Optimise Fleet Assignment Fleet Planning Analyst Amadeus SkyMAX Draft schedule, fleet availability, maintenance windows Fleet assignment plan: tail type per flight Fleet conflict rate <1% of rotations Y Y
3.2 Validate Crew Legal Compliance Crew Planning Analyst Crew Management System (AWS) Fleet assignment, FAR Part 117 rest rules, union CBA minimums Crew feasibility report; flagged violations 0 FAR Part 117 violations in final schedule Y Y
3.3 Check Gate & Slot Availability Airport Planning Analyst Amadeus SkyWORKS + Airport CUTE systems Draft schedule, airport slot files, gate lease agreements Gate conflict report; slot confirmation list Gate conflict resolution rate 100% before publication Y N
Phase 4
4.1
Revenue Management Alignment Review Revenue Management Director Amadeus NRM Draft schedule, fare basis files, historical close-in yield data RM-approved schedule with fare class recommendations Projected revenue within 2% of RM target per route Y N
4.2 Operations Control Sign-Off VP Network Operations Control Avtec Scout NOC Console Draft schedule, turn time analysis, ground time buffers Ops-approved schedule with buffer recommendations On-time performance (D0) target ≥75% Y N
4.3 Execute Aircraft-Crew Co-location Cross-Check Network Planning Manager Crew Management System (AWS) + SkyWORKS Fleet rotation plan, crew pairing plan Co-location validation report; flagged mismatches 0 aircraft-crew mismatch at T-0 Y Y
Phase 5
5.1
Finalise SSIM File Schedule Planner Amadeus SkyWORKS Approved schedule, all sign-offs Final SSIM file for submission SSIM validation errors = 0 N N
5.2 Submit to IATA & Slot Coordinators Slot Coordinator IATA CRS + Airport slot portals Final SSIM file Confirmed slot portfolio; IATA acknowledgement 100% slot confirmations received before season open N Y
5.3 Load Schedule to Altéa PSS Distribution Systems Analyst Amadeus Altéa PSS Final SSIM file Live schedule in reservations system; bookable inventory open Schedule load error rate <0.1% N Y
5.4 Publish to GDS & Direct Channels Distribution Systems Analyst Sabre GDS, Travelport GDS, Amadeus GDS, Southwest.com Altéa live schedule Bookable flights live across all channels GDS availability sync within 4 hours of Altéa load N N
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Process Attributes

Identification

Process IDNP-SP-01
L1 DomainNetwork Planning & Scheduling
L2 ProcessSchedule Planning
L3 NameSeasonal Schedule Construction
L4 Steps16 across 5 phases
Decision Gates8 (all with iteration loops)
Exceptions5 documented

Swim Lanes (Roles)

Network Analyst
Senior Network Planner
Network Planning Manager
Schedule Planner
Fleet Planning Analyst
Crew Planning Analyst
Airport Planning Analyst
Revenue Management Director
VP Network Operations Control
Slot Coordinator
Distribution Systems Analyst

Systems & Tools

Amadeus SkyCASTOAG Schedule AnalyserAmadeus SkySYMAmadeus SkyWORKSAmadeus SkyMAXCrew Management System (AWS)Amadeus SkyWORKS + Airport CUTE systemsAmadeus NRMAvtec Scout NOC ConsoleCrew Management System (AWS) + SkyWORKSIATA CRS + Airport slot portalsAmadeus Altéa PSSSabre GDS, Travelport GDS, Amadeus GDS, Southwest.com

Key Performance Indicators

Collect Market Demand SignalsForecast accuracy ≥92%
Benchmark Competitor SchedulesCoverage gap identified per route <5%
Review Prior-Season PerformanceLoad factor target ≥83%, yield degradation <2%
Define Season Boundary DatesOn-time IATA SSIM submission 100%
Build Draft Flight ScheduleAircraft utilisation ≥13 block hours/day
Run Network SimulationRASM scenario delta <3% vs baseline
Optimise Fleet AssignmentFleet conflict rate <1% of rotations
Validate Crew Legal Compliance0 FAR Part 117 violations in final schedule

Airline-Specific Risks & Pain Points

Demand data lags 6-8 weeks; seasonal spikes under-estimated in LF markets
Competitor schedule changes filed late; OAG refresh lag causes stale data
Point-to-point metrics mask connection flow; no codeshare data available
IATA deadlines compress planning window; US holiday variance requires manual overrides
Manual conflict resolution for shared-gate airports; SkyWORKS UI limits batch-edit
Simulation run time 4-6 hours; limits iterative testing cycles in compressed window

Inputs / Outputs

Primary InputHistorical booking data, OAG traffic stats, O&D demand reports
Primary OutputBookable flights live across all channels
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