RR-01 RR-01-07-01 — Network Performance Metrics & STB Weekly Performance Reporting
This process involves collecting and analyzing network performance metrics for a US Class I freight railroad, focusing on key performance indicators (KPIs) related to train speed, terminal dwell times, and adherence to regulatory requirements. The data is used to generate weekly reports to the Surface Transportation Board (STB) and inform strategic planning.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-01-07-01 |
|---|---|
| Domain Family | NETWORK & PLANNING |
| L1 Domain | Service Design & Network Planning |
| L2 Process Group | Network Performance Metrics & STB Weekly Performance Reporting |
| Trigger | Weekly reporting cycle initiated by the Service Design / Network Planning Analyst at the beginning of each week. |
| Outcome | Successful completion produces a comprehensive report detailing network performance metrics, regulatory compliance status, and recommendations for improvement. The report is submitted to the Chairman, President and CEO, and shared with the Surface Transportation Board (STB). |
| Systems | NetControl I-ETMS Unified Plan 2020 |
| Regulatory Hooks | 49 CFR Part 232 GCOR |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Data Collection from NetControl | Service Design / Network Planning Analyst | NetControl | Train movement data, terminal dwell times, and speed records | Collected data file | Terminal dwell under 24 hours (target: 95%) | Inaccurate or incomplete data from NetControl | N | Y |
| 1.2 | Data Integration with I-ETMS | Service Design / Network Planning Analyst | I-ETMS | Collected data file | Integrated data file | Train speed above 20 mph (target: 98%) | Data synchronization issues between NetControl and I-ETMS | N | Y |
| 1.3 | Regulatory Compliance Check | Service Design / Network Planning Analyst | NetControl, I-ETMS | Integrated data file | Compliance report | Regulatory compliance (target: 100%) | Non-compliance with regulatory requirements | Y | N |
| 1.4 | Analyze Terminal Dwell Times | Service Design / Network Planning Analyst | NetControl, I-ETMS | Integrated data file | Terminal dwell analysis report | Terminal dwell under 24 hours (target: 95%) | Long terminal dwell times affecting train schedules | Y | N |
| 1.5 | Analyze Train Speeds | Service Design / Network Planning Analyst | NetControl, I-ETMS | Integrated data file | Train speed analysis report | Train speed above 20 mph (target: 98%) | Slower than expected train speeds reducing overall network efficiency | Y | N |
| 1.6 | Generate Performance Report | Service Design / Network Planning Analyst | NetControl, I-ETMS | Compliance report, terminal dwell analysis report, train speed analysis report | Weekly performance report | Report accuracy (target: 99%) | Errors or omissions in the final report | N | Y |
| 1.7 | Review and Approve Report | VP Network Planning & Operations | NetControl, I-ETMS | Weekly performance report | Approved weekly performance report | Report approval time (target: 24 hours) | Delays in approving the final report | Y | N |
| 1.8 | Submit Report to STB | Service Design / Network Planning Analyst | NetControl, I-ETMS | Approved weekly performance report | Submitted report confirmation | Report submission time (target: 48 hours) | Submission errors or delays | N | Y |
| 1.9 | Review STB Feedback | Service Design / Network Planning Analyst | NetControl, I-ETMS | STB feedback | Feedback analysis report | Feedback response time (target: 72 hours) | Inadequate or unclear feedback from STB | Y | N |
| 1.10 | Update Network Plan | Service Design / Network Planning Analyst | Unified Plan 2020, NetControl | Feedback analysis report | Updated network plan | Plan update frequency (target: monthly) | Resistance to change in the network plan | Y | N |
| 1.11 | Implement Plan Changes | Service Design / Network Planning Analyst | Unified Plan 2020, NetControl | Updated network plan | Plan implementation status report | Implementation completion time (target: 3 weeks) | Challenges in implementing changes across the network | Y | N |
| 1.12 | Monitor Plan Effectiveness | Service Design / Network Planning Analyst | Unified Plan 2020, NetControl | Plan implementation status report | Effectiveness analysis report | Plan effectiveness (target: 90%) | Ineffectiveness of implemented changes | Y | N |
📊 KPIs & Risk Register
KPIs
Terminal dwell under 24 hours (target: 95%) Train speed above 20 mph (target: 98%) Regulatory compliance (target: 100%) Report accuracy (target: 99%) Report approval time (target: 24 hours) Report submission time (target: 48 hours) Feedback response time (target: 72 hours) Plan update frequency (target: monthly) Implementation completion time (target: 3 weeks) Plan effectiveness (target: 90%)
Key Risks
Non-compliance with regulatory requirements Long terminal dwell times affecting train schedules Slower than expected train speeds reducing overall network efficiency Errors or omissions in the final report Delays in approving the final report Submission errors or delays Inadequate or unclear feedback from STB Resistance to change in the network plan Challenges in implementing changes across the network Ineffectiveness of implemented changes
Swim Lanes
Service Design / Network Planning Analyst · 1.1, 1.2, 1.3, 1.4, 1.5, 1.6 VP Network Planning & Operations · 1.7