RR-04 RR-04-04-01 — Rest, Attendance and Predictable Scheduling Programs
This process manages crew rest, attendance, and predictable scheduling to ensure compliance with regulatory requirements, optimize operational efficiency, and enhance safety on the railroad.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-04-04-01 |
|---|---|
| Domain Family | OPERATIONS |
| L1 Domain | Crew Management |
| L2 Process Group | Rest, Attendance and Predictable Scheduling Programs |
| Trigger | Weekly Crew Management Review Meeting |
| Outcome | A well-rested, punctual, and scheduled crew ready for their assigned duties, ensuring safe and efficient rail operations. |
| Systems | PS Technology (PST) trackHOS-class HOS monitoring tools NetControl CloudMoyo Crew Management (CCM) HASTUS EHMS (Equipment Health Management System) |
| Regulatory Hooks | 49 CFR Part 232 49 CFR Part 228 Railway Labor Act (45 U.S.C. § 151 et seq.) FRA Train Crew Staffing Rule (2024) |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Crew Scheduling | Trainmaster | PS Technology (PST) | Weekly Crew Management Review Meeting Notes | Scheduled Crew Manifest | Crew adherence to schedule > 95% | Balancing crew availability with operational needs | Y | N |
| 1.2 | Rest Period Verification | Crew Caller / Crew Dispatcher | trackHOS-class HOS monitoring tools | Scheduled Crew Manifest | Verified Rest Period Log | Proper rest periods observed > 98% | Ensuring compliance with Hours of Service (HOS) regulations | Y | Y |
| 1.3 | Attendance Monitoring | Train Dispatcher | NetControl | Verified Rest Period Log | Attendance Report | Crew attendance rate > 97% | Managing crew absences and scheduling replacements | Y | N |
| 1.4 | Predictable Scheduling Adjustment | Superintendent (Division) | CloudMoyo Crew Management (CCM) | Attendance Report | Adjusted Schedule | Scheduling adjustments within 24 hours of report > 90% | Adjusting schedules to accommodate unexpected changes | Y | Y |
| 1.5 | Crew Training Review | Local Chairman / General Chairman (union) | HASTUS | Adjusted Schedule | Training Needs Assessment | Crew training completion rate > 95% | Identifying and addressing skill gaps | Y | N |
| 1.6 | Equipment Health Check | Locomotive Engineer | EHMS (Equipment Health Management System) | Training Needs Assessment | Health Report | Equipment readiness rate > 98% | Ensuring all equipment is in good working condition | Y | Y |
| 1.7 | Interline Settlement Review | Train Dispatcher | Interline Settlement System (ISS) | Health Report | Settlement Agreement | Settlement agreements finalized within 24 hours > 95% | Coordinating with other railroads for interline operations | Y | N |
| 1.8 | Track Geometry Inspection | Track Inspector | FRA Automated Track Inspection Program | Settlement Agreement | Inspection Report | Defect-free track sections > 97% | Identifying and addressing track defects | Y | Y |
| 1.9 | Crew Feedback Collection | Conductor | AskRail | Inspection Report | Feedback Summary | Positive feedback rate > 85% | Gathering crew input for continuous improvement | Y | N |
| 1.10 | Crew Performance Evaluation | Trainmaster | PS Technology (PST) | Feedback Summary | Performance Report | Performance evaluations completed within 7 days > 95% | Evaluating crew performance and providing constructive feedback | Y | Y |
| 1.11 | Crew Training Update | Local Chairman / General Chairman (union) | HASTUS | Performance Report | Updated Training Plan | Training updates implemented within 30 days > 95% | Updating training programs based on performance feedback | Y | N |
| 1.12 | Final Review and Approval | Superintendent (Division) | CloudMoyo Crew Management (CCM) | Updated Training Plan | Approved Schedule | Schedules approved within 48 hours > 90% | Finalizing schedules with all necessary approvals | Y | Y |
📊 KPIs & Risk Register
KPIs
Crew adherence to schedule > 95% Proper rest periods observed > 98% Crew attendance rate > 97% Scheduling adjustments within 24 hours of report > 90% Crew training completion rate > 95% Equipment readiness rate > 98% Settlement agreements finalized within 24 hours > 95% Defect-free track sections > 97% Positive feedback rate > 85% Performance evaluations completed within 7 days > 95% Training updates implemented within 30 days > 95% Schedules approved within 48 hours > 90%
Key Risks
Non-compliance with Hours of Service (HOS) regulations Equipment failure due to inadequate maintenance Settlement disputes between railroads Track defects leading to delays or accidents Crew dissatisfaction affecting performance
Swim Lanes
Trainmaster · 1.1, 1.4, 1.10, 1.12 Crew Caller / Crew Dispatcher · 1.2 Train Dispatcher · 1.3, 1.7 Superintendent (Division) · 1.4, 1.12 Local Chairman / General Chairman (union) · 1.5, 1.9, 1.11 Locomotive Engineer · 1.6 Track Inspector · 1.8