RR-02 RR-02-06-01 — Chief Dispatcher & Network Desk
The Chief Dispatcher & Network Desk process involves managing train movements and dispatching instructions to ensure efficient rail operations while adhering to safety regulations.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-02-06-01 |
|---|---|
| Domain Family | NETWORK & PLANNING |
| L1 Domain | Dispatching & Train Movement |
| L2 Process Group | Chief Dispatcher & Network Desk |
| Trigger | Receiving a request for train movement or changes in the network schedule |
| Outcome | Successful completion of train movements according to the planned schedule with minimal delays and adherence to safety protocols. |
| Systems | NetControl EHMS |
| Regulatory Hooks | 49 CFR Part 232 GCOR |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Review Train Schedule | Chief Dispatcher | NetControl | Train Schedule | Updated Train Schedule | Schedule adherence rate above 95% | Unexpected delays due to unforeseen events | Y | N |
| 1.2 | Update Train Schedule in NetControl | Chief Dispatcher | NetControl | Updated Train Schedule | Train Schedule Update Confirmation | Schedule update accuracy rate above 98% | System downtime affecting schedule updates | N | Y |
| 1.3 | Verify Train Status | Train Dispatcher | NetControl | Train Schedule Update Confirmation | Train Status Report | Train status verification accuracy above 90% | Inaccurate train location data | Y | N |
| 1.4 | Dispatch Instructions to Train Crew | Train Dispatcher | NetControl | Train Status Report | Dispatch Instructions | Instruction delivery accuracy rate above 95% | Communication failures between dispatch and crew | N | Y |
| 1.5 | Monitor Train Movement | Control Operator | NetControl | Dispatch Instructions | Train Movement Data | Train movement monitoring accuracy above 98% | System lag affecting real-time monitoring | Y | N |
| 1.6 | Adjust Schedule Based on Movement Data | Chief Dispatcher | NetControl | Train Movement Data | Adjusted Train Schedule | Schedule adjustment accuracy rate above 90% | Complex scheduling conflicts | Y | Y |
| 1.7 | Conduct Safety Checks | Locomotive Engineer | EHMS | Adjusted Train Schedule | Safety Check Report | Safety check compliance rate above 95% | Equipment malfunctions during checks | Y | N |
| 1.8 | Update Safety Check Status in NetControl | Train Dispatcher | NetControl | Safety Check Report | Safety Check Update Confirmation | Safety status update accuracy rate above 98% | System integration issues with EHMS | N | Y |
| 1.9 | Review and Adjust Train Speeds | Chief Dispatcher | NetControl | Safety Check Update Confirmation | Adjusted Train Speeds | Train speed adherence rate above 85% | Track conditions affecting train speeds | Y | N |
| 1.10 | Update Train Speeds in NetControl | Train Dispatcher | NetControl | Adjusted Train Speeds | Speed Update Confirmation | Speed update accuracy rate above 95% | System delays in updating speeds | N | Y |
| 1.11 | Monitor Train Performance | Control Operator | NetControl | Speed Update Confirmation | Train Performance Data | Train performance monitoring accuracy above 98% | Data inconsistencies affecting performance analysis | Y | N |
| 1.12 | Report Train Performance to Chief Dispatcher | Train Dispatcher | NetControl | Train Performance Data | Performance Report | Performance report accuracy rate above 90% | Complex data analysis required | Y | Y |
📊 KPIs & Risk Register
KPIs
Schedule adherence rate above 95% Instruction delivery accuracy rate above 95% Train movement monitoring accuracy above 98% Safety check compliance rate above 95% Safety status update accuracy rate above 98% Train speed adherence rate above 85% Speed update accuracy rate above 95% Train performance monitoring accuracy above 98% Performance report accuracy rate above 90%
Key Risks
System downtime affecting schedule updates Communication failures between dispatch and crew System lag affecting real-time monitoring Complex scheduling conflicts Equipment malfunctions during checks
Swim Lanes
Chief Dispatcher · 1.1, 1.6, 1.9 Train Dispatcher · 1.2, 1.4, 1.8, 1.10, 1.12 Control Operator · 1.5, 1.11