RR-04 RR-04-01-01 — Crew Calling & Extra Board
This process manages the crew calling and extra board for US Class I freight railroad operations, ensuring compliance with regulatory requirements and optimizing crew utilization.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-04-01-01 |
|---|---|
| Domain Family | OPERATIONS |
| L1 Domain | Crew Management |
| L2 Process Group | Crew Calling & Extra Board |
| Trigger | Scheduled train movements, unexpected delays, or changes in operational needs. |
| Outcome | Properly assigned crews are ready to operate trains according to schedule, maintaining safety, efficiency, and regulatory compliance. |
| Systems | NetControl I-ETMS CrewPro CloudMoyo Crew Management (CCM) HASTUS PS Technology (PST) |
| Regulatory Hooks | 49 CFR Part 232 49 CFR Part 228 |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Review Train Schedule | Train Dispatcher | NetControl | Scheduled train movements | Updated train schedule | Schedule adherence rate > 95% | Inaccurate initial schedules leading to crew overcommitment. | Y | N |
| 1.2 | Identify Crew Requirements | Train Dispatcher | CrewPro | Updated train schedule | Crew requirement list | Crew availability rate > 90% | Insufficient crew availability leading to delays. | Y | Y |
| 1.3 | Assign Crews | Crew Caller / Crew Dispatcher | CloudMoyo Crew Management (CCM) | Crew requirement list | Assigned crew roster | On-time crew assignment rate > 98% | Miscommunication between dispatchers and crews. | Y | Y |
| 1.4 | Verify Crew Credentials | Crew Caller / Crew Dispatcher | HASTUS | Assigned crew roster | Verified crew credentials | Credential verification accuracy > 99% | Incorrect credential information leading to operational delays. | Y | N |
| 1.5 | Notify Crews | Crew Caller / Crew Dispatcher | PS Technology (PST) | Verified crew credentials | Notification of train assignment | Crew notification response time < 10 minutes | Delayed notifications causing crew readiness issues. | N | Y |
| 1.6 | Conduct Pre-Departure Briefing | Trainmaster | NetControl | Notification of train assignment | Pre-departure briefing record | Briefing attendance rate > 95% | Low briefing attendance leading to operational errors. | Y | N |
| 1.7 | Monitor Crew Status | Train Dispatcher | trackHOS-class HOS monitoring tools | Pre-departure briefing record | Crew status updates | Compliance with Hours of Service regulations > 98% | Non-compliance with HOS leading to potential fines and operational disruptions. | Y | Y |
| 1.8 | Update Train Schedule | Train Dispatcher | NetControl | Crew status updates | Updated train schedule | Schedule update accuracy > 95% | Inaccurate schedule updates causing further delays. | Y | N |
| 1.9 | Review Train Performance | Train Dispatcher | I-ETMS | Updated train schedule | Train performance report | On-time arrival rate > 90% | Poor train performance leading to customer dissatisfaction. | Y | Y |
| 1.10 | Adjust Crew Assignments | Crew Caller / Crew Dispatcher | CloudMoyo Crew Management (CCM) | Train performance report | Adjusted crew roster | Crew adjustment efficiency > 95% | Inefficient crew adjustments leading to further delays. | Y | N |
| 1.11 | Conduct Post-Departure Review | Trainmaster | NetControl | Adjusted crew roster | Post-departure review report | Review completion rate > 90% | Incomplete reviews leading to missed opportunities for improvement. | Y | N |
| 1.12 | Update Crew Records | Crew Caller / Crew Dispatcher | CloudMoyo Crew Management (CCM) | Post-departure review report | Updated crew records | Record update accuracy > 98% | Inaccurate record updates leading to data integrity issues. | Y | N |
📊 KPIs & Risk Register
KPIs
Schedule adherence rate > 95% Crew availability rate > 90% On-time crew assignment rate > 98% Credential verification accuracy > 99% Crew notification response time < 10 minutes Briefing attendance rate > 95% Compliance with Hours of Service regulations > 98% Schedule update accuracy > 95% On-time arrival rate > 90% Crew adjustment efficiency > 95% Review completion rate > 90% Record update accuracy > 98%
Key Risks
Insufficient crew availability leading to delays Miscommunication between dispatchers and crews Incorrect credential information leading to operational delays Delayed notifications causing crew readiness issues Non-compliance with HOS leading to potential fines and operational disruptions
Swim Lanes
Train Dispatcher · 1.1, 1.2, 1.5, 1.8, 1.9, 1.10, 1.12 Crew Caller / Crew Dispatcher · 1.3, 1.4, 1.7, 1.11 Trainmaster · 1.6, 1.11