RR-12 RR-12-02-01 — Computer-Aided Dispatch Platform Operations
This process involves the operation of the Computer-Aided Dispatch Platform to manage and optimize train movements, ensuring efficient use of resources and adherence to safety regulations.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-12-02-01 |
|---|---|
| Domain Family | CORPORATE |
| L1 Domain | Technology, Data & Cybersecurity |
| L2 Process Group | Computer-Aided Dispatch Platform Operations |
| Trigger | The initiation of a new train movement or change in existing train schedule. |
| Outcome | Successful completion results in optimized train routes, reduced dwell times at terminals, and improved overall operational efficiency while maintaining compliance with safety standards. |
| Systems | NetControl I-ETMS PS Technology (PST) EHMS (Equipment Health Management System) |
| Regulatory Hooks | 49 CFR Part 232 GCOR 6.28 |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Receive Train Movement Request | Train Dispatcher | NetControl | Train movement request from the Control Operator or Chairman | Dispatch order with train route and schedule | Response time for dispatch orders under 10 minutes | Handling unexpected delays in receiving requests | Y | N |
| 1.2 | Validate Train Schedule | Enterprise Architect / Platform Owner | I-ETMS | Dispatch order with train route and schedule | Validation report | Schedule validation accuracy above 95% | Ensuring compatibility with existing schedules | Y | Y |
| 1.3 | Update Train Status | Control Operator | NetControl | Validation report | Updated train status in the dispatch system | Train status update accuracy above 98% | Real-time data synchronization issues | N | Y |
| 1.4 | Assign Crew and Equipment | Chief Dispatcher | PS Technology (PST) | Updated train status in the dispatch system | Crew assignment and equipment allocation | Crew and equipment allocation accuracy above 90% | Managing crew availability and equipment maintenance | Y | N |
| 1.5 | Monitor Train Movement | Train Dispatcher | NetControl | Crew assignment and equipment allocation | Real-time train movement data | Train movement monitoring accuracy above 99% | Dealing with unexpected delays or derailments | Y | Y |
| 1.6 | Adjust Train Schedule | Enterprise Architect / Platform Owner | I-ETMS | Real-time train movement data | Adjusted train schedule | Schedule adjustment accuracy above 85% | Balancing multiple train movements and constraints | Y | N |
| 1.7 | Conduct Pre-Departure Checks | Locomotive Engineer | EHMS (Equipment Health Management System) | Adjusted train schedule | Pre-departure check report | Pre-departure check compliance rate above 98% | Ensuring all systems are functioning correctly | Y | Y |
| 1.8 | Initiate Train Departure | Conductor | NetControl | Pre-departure check report | Train departure notification | Train departure accuracy above 97% | Handling last-minute changes or issues | N | Y |
| 1.9 | Monitor Train Performance | Control Operator | NetControl | Train departure notification | Performance metrics | Train performance above 80% | Maintaining consistent train speeds and efficiency | Y | N |
| 1.10 | Update Train Status Post-Departure | Chief Dispatcher | NetControl | Performance metrics | Updated train status in the dispatch system | Post-departure status update accuracy above 95% | Handling unexpected issues during travel | N | Y |
| 1.11 | Conduct Post-Arrival Checks | Car Inspector (Carman) | EHMS (Equipment Health Management System) | Updated train status in the dispatch system | Post-arrival check report | Post-arrival check compliance rate above 95% | Identifying and addressing any equipment issues | Y | N |
| 1.12 | Finalize Train Movement | Train Dispatcher | NetControl | Post-arrival check report | Final train movement record | Finalization accuracy above 98% | Ensuring all records are complete and accurate | N | Y |
📊 KPIs & Risk Register
KPIs
Response time for dispatch orders under 10 minutes Schedule validation accuracy above 95% Train status update accuracy above 98% Crew and equipment allocation accuracy above 90% Train movement monitoring accuracy above 99% Schedule adjustment accuracy above 85% Pre-departure check compliance rate above 98% Train departure accuracy above 97% Train performance above 80% Post-departure status update accuracy above 95% Post-arrival check compliance rate above 95% Finalization accuracy above 98%
Key Risks
Air brake test defect released to the road Train derailment due to scheduling errors Equipment failure during train movement Inaccurate train speed monitoring leading to delays Data synchronization issues affecting real-time operations
Swim Lanes
Train Dispatcher · 1.1, 1.2, 1.8 Enterprise Architect / Platform Owner · 1.4, 1.6 Control Operator · 1.3, 1.5, 1.9, 1.10 Chief Dispatcher · 1.4, 1.12 Locomotive Engineer · 1.7 Conductor · 1.8 Car Inspector (Carman) · 1.11