RR-02 RR-02-06-03 — Chief Dispatcher & Network Desk
This process involves the Chief Dispatcher & Network Desk managing train movements and ensuring efficient operations across the network. It includes dispatching trains, monitoring their progress, and handling any issues that arise during transit.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-02-06-03 |
|---|---|
| Domain Family | NETWORK & PLANNING |
| L1 Domain | Dispatching & Train Movement |
| L2 Process Group | Chief Dispatcher & Network Desk |
| Trigger | Receiving a new train arrival report or a request to move a train from one location to another |
| Outcome | Successful completion of the process results in the timely movement of trains, adherence to operating rules, and efficient use of network resources. |
| Systems | NetControl Harriman Dispatching Center I-ETMS EHMS PS Technology |
| Regulatory Hooks | 49 CFR Part 217 49 CFR Part 232 GCOR 6.28 49 U.S.C. § 21103 |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Receive Train Arrival Report | Train Dispatcher | NetControl | Train arrival report | Updated train schedule | Train arrival accuracy within 5 minutes | Delayed or inaccurate arrival reports | N | Y |
| 1.2 | Assign Train to Track | Chief Dispatcher | Harriman Dispatching Center | Updated train schedule | Track assignment notification | Average time to assign track under 10 minutes | Conflicting track assignments | Y | N |
| 1.3 | Conduct Pre-Departure Inspection | Car Inspector | EHMS | Train schedule and inspection checklist | Inspection report | 100% compliance with pre-departure inspections | Undetected equipment defects | N | Y |
| 1.4 | Initiate Train Departure | Train Dispatcher | NetControl | Inspection report and track assignment | Departure notification | Average departure delay under 2 minutes | Delays due to equipment issues | Y | N |
| 1.5 | Monitor Train Movement | Control Operator | I-ETMS | Departure notification | Train progress updates | Track geometry car inspection coverage rate above 90% | Loss of train tracking | N | Y |
| 1.6 | Handle Train Delays | Chief Dispatcher | NetControl | Train progress updates and delay notifications | Delay resolution plan | Average delay resolution time under 30 minutes | Inefficient delay management | Y | N |
| 1.7 | Conduct Post-Arrival Inspection | Car Inspector | EHMS | Train arrival notification and inspection checklist | Inspection report | 95% compliance with post-arrival inspections | Undetected equipment defects | N | Y |
| 1.8 | Update Train Schedule | Train Dispatcher | NetControl | Inspection report and arrival notification | Updated train schedule | Schedule update accuracy above 90% | Inaccurate schedule updates | Y | N |
| 1.9 | Notify Crew of Departure | Crew Caller / Crew Dispatcher | PS Technology | Updated train schedule and crew roster | Departure notification to crew | 100% crew notification rate | Missed notifications | N | Y |
| 1.10 | Review Train Performance | Chief Dispatcher | NetControl | Train performance data | Performance review report | Average train speed above 25 mph | Slow train speeds | Y | N |
| 1.11 | Adjust Train Schedule | Train Dispatcher | NetControl | Performance review report and network status | Adjusted train schedule | Schedule adjustment accuracy above 80% | Inefficient schedule adjustments | Y | N |
| 1.12 | Finalize Train Movement | Chief Dispatcher | NetControl | Adjusted train schedule and final inspection report | Train movement confirmation | Terminal dwell under 24 hours | Excessive terminal dwell times | N | Y |
📊 KPIs & Risk Register
KPIs
Train arrival accuracy within 5 minutes Average time to assign track under 10 minutes 100% compliance with pre-departure inspections Average departure delay under 2 minutes Track geometry car inspection coverage rate above 90% Average delay resolution time under 30 minutes 95% compliance with post-arrival inspections Schedule update accuracy above 90% 100% crew notification rate Average train speed above 25 mph Schedule adjustment accuracy above 80% Terminal dwell under 24 hours
Key Risks
Air brake test defect released to the road Inefficient delay management Undetected equipment defects Inaccurate schedule updates Missed notifications Slow train speeds Inefficient schedule adjustments Excessive terminal dwell times
Swim Lanes
Train Dispatcher · 1.1, 1.4, 1.8, 1.9, 1.12 Chief Dispatcher · 1.2, 1.6, 1.10, 1.11 Car Inspector · 1.3, 1.7 Control Operator · 1.5 Crew Caller / Crew Dispatcher · 1.9