RR-10 RR-10-10-02 — Industrial Development and Site Selection
This process involves the evaluation and selection of potential industrial development sites for freight rail services, ensuring alignment with railroad operations and customer needs.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-10-10-02 |
|---|---|
| Domain Family | COMMERCIAL |
| L1 Domain | Commercial, Pricing & Customer Service |
| L2 Process Group | Industrial Development and Site Selection |
| Trigger | Initiated by a request from an Account Manager or Sales Representative identifying a potential industrial site. |
| Outcome | Successful completion results in the identification of a suitable industrial site with detailed feasibility analysis and proposed service plans. |
| Systems | NetControl I-ETMS Umler PS Technology EHMS TRAIN II CHARM Interline Settlement System Harriman Dispatching Center GCOR |
| Regulatory Hooks | 49 CFR Part 232 GCOR |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Site Identification | Account Manager / Sales Representative | Loup Logistics; ShipmentVision; up.com secure portal | Potential site information from customer inquiry | Site identification report | Number of sites identified within 1 week | Inaccurate initial site data provided by customers | Y | N |
| 1.2 | Site Feasibility Assessment | VP-Loup (Loup Logistics) | NetControl; I-ETMS; Umler | Site identification report | Feasibility assessment report | Completion of feasibility assessments within 2 weeks | Complex logistical challenges at identified sites | Y | N |
| 1.3 | Service Plan Development | Pricing / Yield Manager | TRAIN II; CHARM; Interline Settlement System | Feasibility assessment report | Proposed service plan and pricing model | Number of viable service plans developed within 3 weeks | Balancing cost with customer expectations | Y | N |
| 1.4 | Regulatory Compliance Check | Service Design / Network Planning Analyst | GCOR; AAR Interchange Rules | Proposed service plan and pricing model | Compliance report | Number of regulatory compliance checks completed within 1 week | Navigating complex regulatory requirements | Y | Y |
| 1.5 | Customer Consultation | Dedicated Logistics Representative (Loup) | up.com secure portal; ShipmentVision | Compliance report | Customer feedback and revised service plan | Number of customer consultations within 2 weeks | Handling customer objections and expectations | Y | N |
| 1.6 | Final Approval | VP Network Planning & Operations | NetControl; I-ETMS | Customer feedback and revised service plan | Approval document | Number of final approvals within 1 week | Securing internal approval for new services | Y | N |
| 1.7 | Service Implementation Planning | Train Dispatcher; Control Operator | NetControl; I-ETMS | Approval document | Implementation plan | Number of implementation plans developed within 2 weeks | Coordinating with existing rail operations | Y | N |
| 1.8 | Service Launch Preparation | Chief Dispatcher; Yardmaster | Harriman Dispatching Center; Umler | Implementation plan | Launch checklist | Number of launch checklists completed within 1 week | Ensuring all operational details are covered | Y | N |
| 1.9 | Service Launch | Train Dispatcher; Control Operator | NetControl; I-ETMS | Launch checklist | Service launch confirmation | Number of services launched within 1 day | Smooth transition to new service operations | Y | N |
| 1.10 | Post-Launch Monitoring | Car Inspector (Carman) | EHMS; Wabtrax | Service launch confirmation | Performance report | Number of performance reports generated within 1 week | Identifying and addressing post-launch issues | Y | N |
| 1.11 | Service Optimization | VP Network Planning & Operations | NetControl; I-ETMS | Performance report | Optimization plan | Number of optimization plans developed within 2 weeks | Continuous improvement of service efficiency | Y | N |
| 1.12 | Final Review and Documentation | Chairman, President and CEO (plan sponsor level) | NetControl; I-ETMS | Optimization plan | Final documentation | Number of final documents completed within 1 week | Ensuring comprehensive documentation for future reference | Y | N |
📊 KPIs & Risk Register
KPIs
Number of sites identified within 1 week Completion of feasibility assessments within 2 weeks Number of viable service plans developed within 3 weeks Number of regulatory compliance checks completed within 1 week Number of customer consultations within 2 weeks Number of final approvals within 1 week Number of implementation plans developed within 2 weeks Number of launch checklists completed within 1 week Number of services launched within 1 day Number of performance reports generated within 1 week Number of optimization plans developed within 2 weeks Number of final documents completed within 1 week
Key Risks
Inaccurate initial site data provided by customers Complex logistical challenges at identified sites Navigating complex regulatory requirements Handling customer objections and expectations Securing internal approval for new services Coordinating with existing rail operations Ensuring all operational details are covered Smooth transition to new service operations Identifying and addressing post-launch issues Continuous improvement of service efficiency
Swim Lanes
Account Manager / Sales Representative · 1.1 VP-Loup (Loup Logistics) · 1.2 Pricing / Yield Manager · 1.3 Service Design / Network Planning Analyst · 1.4 Dedicated Logistics Representative (Loup) · 1.5 VP Network Planning & Operations · 1.6, 1.12 Train Dispatcher; Control Operator · 1.7, 1.9 Chief Dispatcher; Yardmaster · 1.8 Car Inspector (Carman) · 1.10