RR-09 RR-09-01-01 — Intermodal Gate (ingate/outgate)
This process manages the ingress and egress of intermodal containers at a US Class I freight railroad's intermodal gate, ensuring compliance with safety standards, regulatory requirements, and operational efficiency.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-09-01-01 |
|---|---|
| Domain Family | OPERATIONS |
| L1 Domain | Intermodal & Automotive Operations |
| L2 Process Group | Intermodal Gate (ingate/outgate) |
| Trigger | Arrival of an intermodal train at the intermodal terminal |
| Outcome | Successful loading or unloading of intermodal containers, with accurate documentation and adherence to safety protocols. |
| Systems | NetControl UPGo EHMS Interline Settlement System (ISS) / Switching Settlement Data Exchange (SSDX) ICTF (Intermodal Container Transfer Facility) |
| Regulatory Hooks | 49 CFR Part 232 C-TPAT (Customs-Trade Partnership Against Terrorism) |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Train Arrival Notification | Train Dispatcher | NetControl | Train arrival notification from the Harriman Dispatching Center | Updated train schedule in NetControl | On-time train arrivals above 95% | Delayed notifications affecting gate operations | N | Y |
| 1.2 | Gate Access Request | Intermodal Terminal Manager | UPGo | Train arrival notification | Access request to the intermodal gate area | Gate access time under 10 minutes | Security clearance delays | N | Y |
| 1.3 | Container Inspection | Car Inspector (Carman) | EHMS | Train schedule and container list | Inspection report | Zero safety defects in inspected containers | Undetected safety issues | Y | Y |
| 1.4 | Container Transfer Planning | Service Design / Network Planning Analyst | ICTF (Intermodal Container Transfer Facility) | Inspection report and train schedule | Transfer plan | Efficient container transfer above 80% | Inefficient planning causing delays | N | Y |
| 1.5 | Crane Operation | Crane/Lift Operator | UPGo | Transfer plan | Container transfer status | Container handling time under 30 minutes per container | Handling delays due to equipment issues | N | Y |
| 1.6 | Train Departure Notification | Train Dispatcher | NetControl | Container transfer status | Departure notification to Harriman Dispatching Center | On-time train departures above 90% | Late departure notifications affecting subsequent operations | N | Y |
| 1.7 | Settlement Data Exchange | VP Network Planning & Operations | Interline Settlement System (ISS) / Switching Settlement Data Exchange (SSDX) | Departure notification and container status | Settlement data | Accurate settlement data exchange above 98% | Data discrepancies affecting financial settlements | Y | Y |
| 1.8 | Customer Notification | AVP Marketing and Sales (intermodal) | up.com customer portal | Settlement data | Customer notification of delivery status | Customer satisfaction above 95% | Delayed notifications affecting customer trust | N | Y |
| 1.9 | Post-Departure Review | Intermodal Terminal Manager | UPGo | Customer notification and operational logs | Operational review report | Continuous improvement in gate operations above 85% | Lack of continuous process improvements | Y | N |
| 1.10 | Regulatory Compliance Check | BCO (Beneficial Cargo Owner) | C-TPAT (Customs-Trade Partnership Against Terrorism) | Operational review report | Compliance status report | 100% compliance with C-TPAT standards | Non-compliance issues affecting trade relationships | Y | Y |
| 1.11 | Safety Audit | Car Inspector (Carman) | EHMS | Compliance status report | Audit report | Zero safety violations in audits | Safety lapses affecting employee and public safety | Y | N |
| 1.12 | Continuous Improvement Planning | Service Design / Network Planning Analyst | UPGo | Audit report | Improvement plan | Implementation of 50% recommended improvements within 6 months | Inability to implement recommended changes | Y | N |
📊 KPIs & Risk Register
KPIs
On-time train arrivals above 95% Gate access time under 10 minutes Zero safety defects in inspected containers Efficient container transfer above 80% Container handling time under 30 minutes per container On-time train departures above 90% Accurate settlement data exchange above 98% Customer satisfaction above 95% Continuous improvement in gate operations above 85% 100% compliance with C-TPAT standards Zero safety violations in audits Implementation of 50% recommended improvements within 6 months
Key Risks
Security clearance delays affecting gate operations Undetected safety issues in inspected containers Inefficient planning causing delays in container transfers Handling delays due to equipment issues Late departure notifications affecting subsequent operations Data discrepancies affecting financial settlements Delayed notifications affecting customer trust Non-compliance issues affecting trade relationships Safety lapses affecting employee and public safety Inability to implement recommended changes
Swim Lanes
Train Dispatcher · 1.1, 1.6 Intermodal Terminal Manager · 1.2, 1.9 Crane/Lift Operator · 1.5 Car Inspector (Carman) · 1.3, 1.11 AVP Marketing and Sales (intermodal) · 1.8 BCO (Beneficial Cargo Owner) · 1.10