RR-04 RR-04-02-02 — Crew District and CBA Rule Administration
This process manages crew district assignments and compliance with Collective Bargaining Agreement (CBA) rules for US Class I freight railroad operations, ensuring adherence to staffing requirements and labor regulations.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-04-02-02 |
|---|---|
| Domain Family | OPERATIONS |
| L1 Domain | Crew Management |
| L2 Process Group | Crew District and CBA Rule Administration |
| Trigger | Initiated by the Crew Dispatcher upon receiving a request for crew assignment or when there is a change in operational needs or CBA rule updates. |
| Outcome | Successful completion results in an updated crew district plan with assigned crews that comply with all relevant CBA rules, staffing requirements, and labor regulations, ensuring smooth operations and compliance. |
| Systems | PS Technology CloudMoyo Crew Management (CCM) Umler Harriman Dispatching Center (HDC) |
| Regulatory Hooks | 49 CFR Part 228 49 CFR Part 240 FRA Train Crew Staffing Rule (2024) Railway Labor Act (45 U.S.C. § 151 et seq.) |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Receive Crew Assignment Request | Crew Dispatcher | PS Technology | Crew assignment request from Harriman Dispatching Center (HDC) | Acknowledged request in PST system | Request acknowledgment time under 10 minutes | Delayed or lost requests due to system issues | N | Y |
| 1.2 | Review CBA Rules and Staffing Requirements | Trainmaster | GCOR, Umler | Crew assignment request details from PST | Compliance report with CBA rules and staffing requirements | Rule review time under 30 minutes | Complexity in interpreting CBA rules | Y | N |
| 1.3 | Identify Available Crews | Crew Caller | CloudMoyo Crew Management (CCM) | Compliance report from Trainmaster | List of available crews meeting CBA and staffing criteria | Crew identification time under 15 minutes | Insufficient available crews to meet operational needs | N | Y |
| 1.4 | Assign Crews to District | Superintendent (Division) | PS Technology, CloudMoyo Crew Management (CCM) | List of available crews from Crew Caller | Updated crew district plan with assigned crews | Crew assignment time under 20 minutes | Balancing operational needs with labor constraints | Y | N |
| 1.5 | Notify Crews of Assignment | Crew Caller | PS Technology, CloudMoyo Crew Management (CCM) | Updated crew district plan from Superintendent | Notification sent to assigned crews | Notification delivery time under 5 minutes | Inaccurate or delayed notifications | N | Y |
| 1.6 | Review and Approve Assignment | Local Chairman / General Chairman (union) | PS Technology, Umler | Notification of crew assignment to crews | Approval or rejection of crew district plan | Review time under 30 minutes | Union disputes over crew assignments | Y | N |
| 1.7 | Update Crew District Plan | Superintendent (Division) | PS Technology, CloudMoyo Crew Management (CCM) | Approval or rejection from Local Chairman / General Chairman | Finalized crew district plan with approved assignments | Plan update time under 10 minutes | Handling union rejections and renegotiations | N | Y |
| 1.8 | Monitor Crew Compliance | Trainmaster | PS Technology, CloudMoyo Crew Management (CCM) | Finalized crew district plan from Superintendent | Compliance monitoring report | Monitoring frequency every 24 hours | Ensuring ongoing compliance with CBA rules | Y | N |
| 1.9 | Adjust Crew District if Necessary | Superintendent (Division) | PS Technology, CloudMoyo Crew Management (CCM) | Compliance monitoring report from Trainmaster | Adjusted crew district plan if non-compliance is identified | Adjustment time under 30 minutes | Responding to compliance issues promptly | Y | N |
| 1.10 | Notify All Stakeholders of Adjustments | Crew Caller | PS Technology, CloudMoyo Crew Management (CCM) | Adjusted crew district plan from Superintendent | Notifications sent to all stakeholders | Notification delivery time under 5 minutes | Effective communication of changes | N | Y |
| 1.11 | Review and Approve Adjustments | Local Chairman / General Chairman (union) | PS Technology, Umler | Notifications of adjustments to stakeholders | Approval or rejection of adjusted crew district plan | Review time under 30 minutes | Handling union objections to changes | Y | N |
| 1.12 | Finalize Adjusted Crew District Plan | Superintendent (Division) | PS Technology, CloudMoyo Crew Management (CCM) | Approval or rejection from Local Chairman / General Chairman | Finalized adjusted crew district plan with approved changes | Plan update time under 10 minutes | Handling union rejections and renegotiations | N | Y |
📊 KPIs & Risk Register
KPIs
Request acknowledgment time under 10 minutes Rule review time under 30 minutes Crew identification time under 15 minutes Crew assignment time under 20 minutes Notification delivery time under 5 minutes Review time under 30 minutes Plan update time under 10 minutes Monitoring frequency every 24 hours Adjustment time under 30 minutes
Key Risks
Non-compliance with CBA rules leading to labor disputes Insufficient available crews affecting operational readiness Delayed or lost notifications causing crew confusion Handling union rejections and renegotiations efficiently Ensuring ongoing compliance with staffing requirements
Swim Lanes
Crew Dispatcher · 1.1, 1.5 Trainmaster · 1.2, 1.8 Crew Caller · 1.3, 1.9, 1.10 Superintendent (Division) · 1.4, 1.7, 1.12 Local Chairman / General Chairman (union) · 1.6, 1.11