RR-07 RR-07-08-02 — Grade Crossing Public Safety Outreach
This process involves the outreach efforts of a US Class I freight railroad to enhance public safety at grade crossings through education and awareness programs.
🗺 BPMN Process Flow
Click diagram to zoom & pan • Scroll to zoom • Drag to pan • Download SVG
📋 Process Attributes
| Process ID | RR-07-08-02 |
|---|---|
| Domain Family | CORPORATE |
| L1 Domain | Safety & Regulatory Compliance |
| L2 Process Group | Grade Crossing Public Safety Outreach |
| Trigger | Initiated by the Chief Safety Officer upon identification of areas with high-grade crossing incidents or during routine safety audits. |
| Outcome | Successful completion results in increased public awareness, reduced grade crossing incidents, and improved compliance with safety regulations. |
| Systems | NetControl I-ETMS Umler PS Technology EHMS TRAIN II CHARM Interline Settlement System Wabtrax Harriman Dispatching Center |
| Regulatory Hooks | 49 CFR Part 232 GCOR |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Identify High-Risk Grade Crossings | Chief Safety Officer / VP Safety | GCOR | Incident reports, historical data | High-risk grade crossing list | Number of high-risk crossings identified | Accurate identification based on limited data | Y | N |
| 1.2 | Develop Outreach Plan | Rules Instructor / Rules Officer | NetControl | High-risk grade crossing list, community demographics | Grade Crossing Public Safety Outreach Plan | Plan development time in days | Balancing resources with outreach effectiveness | N | Y |
| 1.3 | Coordinate with Local Authorities | VP Network Planning & Operations | I-ETMS | Outreach Plan | Coordination report | Number of local authorities engaged | Securing cooperation from multiple stakeholders | Y | N |
| 1.4 | Design Educational Materials | Service Design / Network Planning Analyst | Umler | Outreach Plan, local authority feedback | Educational materials (brochures, posters) | Number of educational materials produced | Creating culturally sensitive and effective content | N | Y |
| 1.5 | Conduct Public Meetings | Train Dispatcher | PS Technology | Educational materials, meeting schedule | Meeting attendance report | Average meeting attendance rate | Low community turnout | Y | N |
| 1.6 | Distribute Educational Materials | Control Operator | EHMS | Educational materials, distribution list | Distribution report | Number of materials distributed | Logistical challenges in material delivery | N | Y |
| 1.7 | Monitor and Collect Feedback | Chief Dispatcher | TRAIN II | Distribution report, public feedback | Feedback analysis report | Number of feedback submissions received | Inconsistent or limited feedback | Y | N |
| 1.8 | Update Outreach Plan Based on Feedback | Rules Officer | CHARM | Feedback analysis report | Updated Outreach Plan | Plan update frequency | Implementing changes without disrupting existing efforts | N | Y |
| 1.9 | Evaluate Effectiveness | Yardmaster | Interline Settlement System | Updated Outreach Plan, incident data | Effectiveness evaluation report | Reduction in grade crossing incidents | Measuring impact against multiple variables | Y | N |
| 1.10 | Report to Senior Management | Switchman/Switch Foreman | Wabtrax | Effectiveness evaluation report | Management report | Time taken for reporting | Complexity in summarizing findings | N | Y |
| 1.11 | Plan Continuous Improvement | Car Inspector (Carman) | Harriman Dispatching Center | Management report | Continuous improvement plan | Number of improvements identified | Identifying actionable areas for improvement | Y | N |
| 1.12 | Implement Continuous Improvement Measures | Locomotive Engineer | Conductor | Continuous improvement plan | Implementation status report | Time taken for implementation | Resource allocation and execution challenges | N | Y |
📊 KPIs & Risk Register
KPIs
Number of high-risk crossings identified Plan development time in days Number of local authorities engaged Average meeting attendance rate Number of materials distributed Number of feedback submissions received Reduction in grade crossing incidents Time taken for reporting Number of improvements identified Time taken for implementation
Key Risks
Inaccurate identification of high-risk crossings Insufficient community engagement Logistical challenges in material distribution Inconsistent or limited feedback Difficulty measuring the impact of outreach efforts Resource allocation and execution challenges during continuous improvement
Swim Lanes
Chief Safety Officer / VP Safety · 1.1, 1.9 Rules Instructor / Rules Officer · 1.2, 1.8 VP Network Planning & Operations · 1.3 Service Design / Network Planning Analyst · 1.4 Train Dispatcher · 1.5 Control Operator · 1.6 Chief Dispatcher · 1.7 Yardmaster · 1.10 Switchman/Switch Foreman · 1.11 Car Inspector (Carman) · 1.12