RR-04 RR-04-01-03 — Crew Calling & Extra Board
This process involves the crew calling and extra board activities for a US Class I freight railroad, ensuring that crews are properly assigned and managed to meet operational needs while adhering to regulatory requirements.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-04-01-03 |
|---|---|
| Domain Family | OPERATIONS |
| L1 Domain | Crew Management |
| L2 Process Group | Crew Calling & Extra Board |
| Trigger | The need arises when there is an identified shortage of crew members or when a train requires additional staff due to increased workload or special circumstances. |
| Outcome | Successful completion ensures that the required number of qualified crew members are available for each train, and all necessary documentation is completed in accordance with regulatory standards. |
| Systems | NetControl PS Technology (PST) CloudMoyo Crew Management (CCM) trackHOS-class HOS monitoring tools |
| Regulatory Hooks | 49 CFR Part 228 49 CFR Part 240 FRA Train Crew Staffing Rule (2024) Railway Labor Act (45 U.S.C. § 151 et seq.) |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Identify Crew Shortage | Train Dispatcher | NetControl | Service Design Use Data | Crew Shortage Report | Time to identify shortage < 30 minutes | Inaccurate service design data leading to misidentification of shortages | Y | N |
| 1.2 | Evaluate Crew Availability | Crew Caller / Crew Dispatcher | PS Technology (PST) | Crew Shortage Report | Available Crew List | Time to evaluate availability < 15 minutes | Lack of real-time crew location data | Y | N |
| 1.3 | Assign Crew Members | Crew Caller / Crew Dispatcher | PS Technology (PST) | Available Crew List | Crew Assignment Order | Time to assign crew < 10 minutes | Manual errors in assignment | Y | N |
| 1.4 | Notify Crew Members | Crew Caller / Crew Dispatcher | PS Technology (PST) | Crew Assignment Order | Notification Acknowledgment | Time to notify crew < 5 minutes | Crew not responding or unreachable | N | Y |
| 1.5 | Verify Crew Status | Train Dispatcher | NetControl | Notification Acknowledgment | Crew Status Report | Time to verify status < 5 minutes | Late or inaccurate crew responses | Y | N |
| 1.6 | Update Crew Management System | Crew Caller / Crew Dispatcher | CloudMoyo Crew Management (CCM) | Crew Status Report | Updated Crew Schedule | Time to update system < 5 minutes | System downtime or connectivity issues | N | Y |
| 1.7 | Review Hours of Service (HOS) Compliance | Train Dispatcher | trackHOS-class HOS monitoring tools | Updated Crew Schedule | HOS Compliance Report | Time to review HOS < 10 minutes | Complex HOS rules leading to errors | Y | N |
| 1.8 | Adjust Crew Schedule if Necessary | Crew Caller / Crew Dispatcher | PS Technology (PST) | HOS Compliance Report | Adjusted Crew Schedule | Time to adjust schedule < 10 minutes | Overlapping HOS requirements | Y | N |
| 1.9 | Finalize Crew Assignment | Train Dispatcher | NetControl | Adjusted Crew Schedule | Final Crew Assignment Order | Time to finalize assignment < 5 minutes | Last-minute changes or emergencies | N | Y |
| 1.10 | Confirm Crew Readiness | Train Dispatcher | NetControl | Final Crew Assignment Order | Crew Readiness Report | Time to confirm readiness < 5 minutes | Crew not ready or unprepared | Y | N |
| 1.11 | Update Dispatching System | Train Dispatcher | NetControl | Crew Readiness Report | Updated Train Schedule | Time to update dispatch system < 5 minutes | System integration issues | N | Y |
| 1.12 | Monitor Crew Performance | Train Dispatcher | NetControl | Updated Train Schedule | Crew Performance Report | Time to monitor performance < 30 minutes | Real-time monitoring challenges | Y | N |
📊 KPIs & Risk Register
KPIs
Time to identify shortage < 30 minutes Time to evaluate availability < 15 minutes Time to assign crew < 10 minutes Time to notify crew < 5 minutes Time to verify status < 5 minutes Time to update system < 5 minutes Time to review HOS < 10 minutes Time to adjust schedule < 10 minutes Time to finalize assignment < 5 minutes Time to confirm readiness < 5 minutes Time to update dispatch system < 5 minutes Time to monitor performance < 30 minutes
Key Risks
Inaccurate crew location data leading to misidentification of shortages Manual errors in assignment Crew not responding or unreachable Late or inaccurate crew responses System downtime or connectivity issues Complex HOS rules leading to errors Overlapping HOS requirements Last-minute changes or emergencies Crew not ready or unprepared System integration issues Real-time monitoring challenges
Swim Lanes
Train Dispatcher · 1.1, 1.5, 1.7, 1.9, 1.10, 1.12 Crew Caller / Crew Dispatcher · 1.2, 1.3, 1.4, 1.6, 1.8, 1.11