RR-12 RR-12-01-01 — Transportation Management Platform Operations
This process involves the operation of a US Class I freight railroad's transportation management platform to ensure efficient and secure rail operations, including dispatching, train tracking, and crew management.
🗺 BPMN Process Flow
Click diagram to zoom & pan • Scroll to zoom • Drag to pan • Download SVG
📋 Process Attributes
| Process ID | RR-12-01-01 |
|---|---|
| Domain Family | CORPORATE |
| L1 Domain | Technology, Data & Cybersecurity |
| L2 Process Group | Transportation Management Platform Operations |
| Trigger | The initiation of a new train movement or change in schedule by the Train Dispatcher. |
| Outcome | Successful completion ensures trains are dispatched safely, on time, and with optimal efficiency, while maintaining compliance with all relevant regulations and standards. |
| Systems | NetControl I-ETMS (Interoperable Electronic Train Management System) PS Technology (PST) EHMS (Equipment Health Management System) Umler CloudMoyo Crew Management Cybersecurity — 'secure-by-design' approach (unbranded) |
| Regulatory Hooks | 49 CFR Part 232 GCOR 6.28 49 CFR Part 1180 49 CFR Part 220 49 U.S.C. § 21103 |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Train Dispatching | Train Dispatcher | NetControl | Train schedule and dispatch orders | Dispatched train movement plan | On-time departure rate above 95% | Handling unexpected delays or equipment issues | Y | N |
| 1.2 | Crew Assignment | Enterprise Architect / Platform Owner | PS Technology (PST) | Train movement plan and crew availability data | Assigned crew roster | Crew utilization rate above 80% | Ensuring sufficient rest periods for crews | N | Y |
| 1.3 | Train Tracking | Control Operator | I-ETMS (Interoperable Electronic Train Management System) | Dispatched train movement plan | Real-time train location and status updates | Train tracking accuracy above 98% | Dealing with signal failures or system outages | N | Y |
| 1.4 | Equipment Health Monitoring | Locomotive Engineer | EHMS (Equipment Health Management System) | Train tracking data and equipment status | Health check report for locomotives and cars | Equipment failure rate below 1% | Identifying potential mechanical issues early | Y | N |
| 1.5 | Safety Inspection | Car Inspector (Carman) | Umler | Health check report and safety protocols | Inspection report | Compliance with safety standards above 99% | Ensuring all safety checks are thorough | Y | N |
| 1.6 | Crew Management | Chief Dispatcher | CloudMoyo Crew Management | Assigned crew roster and performance data | Performance review report | Crew satisfaction score above 85% | Balancing workload and crew morale | N | Y |
| 1.7 | Train Speed Monitoring | Train Dispatcher | NetControl (service design use) | Real-time train location and speed data | Speed compliance report | Average train speed above 20 mph | Adjusting speeds for varying track conditions | Y | N |
| 1.8 | Interline Settlements | VP Network Planning & Operations | Interline Settlement System (ISS) / Switching Settlement Data Exchange (SSDX) | Train movement data and settlement agreements | Settlement report | Settlement accuracy rate above 98% | Handling complex interline transactions | N | Y |
| 1.9 | Cybersecurity Review | CIO | Cybersecurity — 'secure-by-design' approach (unbranded) | Train movement data and security protocols | Security audit report | Zero cybersecurity incidents in a year | Protecting sensitive rail operations data | Y | N |
| 1.10 | Customer Notifications | Service Design / Network Planning Analyst | up.com customer portal | Train movement and status updates | Customer notification report | Customer satisfaction score above 80% | Communicating delays or changes promptly | N | Y |
| 1.11 | Regulatory Compliance Check | Chairman, President and CEO (plan sponsor level) | Cybersecurity — 'secure-by-design' approach (unbranded) | Train movement data and regulatory requirements | Compliance report | 100% compliance with all regulations | Staying updated with evolving rail regulations | Y | N |
| 1.12 | Final Review and Dispatch | Train Dispatcher | NetControl | All previous reports and data | Final dispatch order | Overall operational efficiency above 90% | Coordinating multiple trains and crew movements | Y | N |
📊 KPIs & Risk Register
KPIs
On-time departure rate above 95% Crew utilization rate above 80% Train tracking accuracy above 98% Equipment failure rate below 1% Compliance with safety standards above 99% Crew satisfaction score above 85% Average train speed above 20 mph Settlement accuracy rate above 98% Zero cybersecurity incidents in a year Customer satisfaction score above 80% 100% compliance with all regulations Overall operational efficiency above 90%
Key Risks
Air brake test defect released to the road Cybersecurity breach compromising rail operations data Complex interline transactions leading to settlement errors Handling unexpected delays or equipment issues during dispatching Ensuring sufficient rest periods for crews
Swim Lanes
Train Dispatcher · 1.1, 1.7, 1.12 Enterprise Architect / Platform Owner · 1.2 Control Operator · 1.3 Locomotive Engineer · 1.4 Car Inspector (Carman) · 1.5 Chief Dispatcher · 1.6 VP Network Planning & Operations · 1.8 CIO · 1.9 Service Design / Network Planning Analyst · 1.10 Chairman, President and CEO (plan sponsor level) · 1.11