RR-02 RR-02-07-02 — Slow Order, Heat and Cold Order Management
This process manages slow orders, heat orders, and cold orders to ensure safe and efficient train movements while adhering to regulatory requirements.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-02-07-02 |
|---|---|
| Domain Family | NETWORK & PLANNING |
| L1 Domain | Dispatching & Train Movement |
| L2 Process Group | Slow Order, Heat and Cold Order Management |
| Trigger | Detection of a track defect, weather conditions affecting rail operations, or notification of a slow order by external entities. |
| Outcome | Safe and timely movement of trains through affected areas with minimal delays and adherence to all relevant regulations. |
| Systems | NetControl I-ETMS PS Technology EHMS HASTUS |
| Regulatory Hooks | 49 CFR Part 232 GCOR |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Identify Order Type | Train Dispatcher | NetControl / CADx | Track defect report, weather conditions, external notifications | Order classification (slow order, heat order, cold order) | Time to classify order < 5 minutes | Misclassification of orders leading to safety risks | Y | N |
| 1.2 | Update Order in System | Train Dispatcher | NetControl / CADx | Order classification | Updated order details in the dispatching system | Time to update system < 2 minutes | System downtime affecting order updates | N | Y |
| 1.3 | Notify Affected Trains | Train Dispatcher | NetControl / CADx, I-ETMS | Updated order details | Notifications to affected trains and crews | Notification accuracy rate > 95% | Failed notifications leading to train delays | N | Y |
| 1.4 | Review Train Speed and Schedule | Train Dispatcher | NetControl / CADx, I-ETMS | Affected train schedules | Adjusted train speeds and schedules | Train speed above 20 mph during affected areas | Reduced train speeds causing delays | Y | N |
| 1.5 | Monitor Train Movement | Control Operator | NetControl / CADx, I-ETMS | Adjusted schedules and speeds | Real-time train movement data | Train dwell time at terminals < 24 hours | Delays due to unexpected issues | N | Y |
| 1.6 | Assess Order Impact | Train Dispatcher | NetControl / CADx, I-ETMS | Real-time train movement data | Impact assessment report | Time to assess impact < 10 minutes | Inaccurate impact assessments leading to further delays | Y | N |
| 1.7 | Adjust Crew Scheduling | Crew Caller / Crew Dispatcher | PS Technology, NetControl | Impact assessment report | Adjusted crew schedules | Crew availability rate > 90% | Insufficient crew availability causing delays | N | Y |
| 1.8 | Review Equipment Health | Locomotive Engineer, Conductor | EHMS | Affected train details | Equipment health report | Time to review equipment < 5 minutes | Undetected equipment issues leading to further delays | Y | N |
| 1.9 | Update Maintenance Schedule | Mechanical Supervisor, Engineer | HASTUS, EHMS | Equipment health report | Updated maintenance schedule | Maintenance completion rate > 85% | Delayed maintenance causing further issues | N | Y |
| 1.10 | Review and Adjust Orders | Train Dispatcher, Chief Dispatcher | NetControl / CADx, I-ETMS | Impact assessment report, maintenance schedule | Adjusted orders and schedules | Order adjustment accuracy rate > 90% | Inaccurate order adjustments leading to delays | Y | N |
| 1.11 | Notify Stakeholders | Train Dispatcher, Chief Dispatcher | NetControl / CADx, I-ETMS | Adjusted orders and schedules | Notifications to stakeholders | Stakeholder notification accuracy rate > 95% | Failed notifications affecting stakeholder trust | N | Y |
| 1.12 | Close Order and Document | Train Dispatcher, Chief Dispatcher | NetControl / CADx, I-ETMS | Final order status | Order closure report | Time to close order < 15 minutes | Delayed order closures affecting future planning | N | Y |
📊 KPIs & Risk Register
KPIs
Time to classify order < 5 minutes Notification accuracy rate > 95% Train speed above 20 mph during affected areas Train dwell time at terminals < 24 hours Crew availability rate > 90% Maintenance completion rate > 85% Order adjustment accuracy rate > 90% Stakeholder notification accuracy rate > 95% Time to close order < 15 minutes
Key Risks
Misclassification of orders leading to safety risks System downtime affecting order updates Failed notifications leading to train delays Reduced train speeds causing delays Insufficient crew availability causing delays Undetected equipment issues leading to further delays Delayed maintenance causing further issues Inaccurate order adjustments leading to delays Failed notifications affecting stakeholder trust Delayed order closures affecting future planning
Swim Lanes
Train Dispatcher · 1.1, 1.2, 1.3, 1.4, 1.5, 1.6, 1.10, 1.11, 1.12 Control Operator · 1.5 Crew Caller / Crew Dispatcher · 1.7 Locomotive Engineer, Conductor · 1.8 Mechanical Supervisor, Engineer · 1.9