RR-04 RR-04-09-01 — Tie-up, Lodging and Crew Transportation
This process manages the tie-up, lodging, and transportation of railroad crews for efficient operations at terminals and yards.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-04-09-01 |
|---|---|
| Domain Family | OPERATIONS |
| L1 Domain | Crew Management |
| L2 Process Group | Tie-up, Lodging and Crew Transportation |
| Trigger | Crew arrival notification from Harriman Dispatching Center (HDC) or Train Dispatcher |
| Outcome | Provision of necessary accommodations, meals, and transportation to ensure crew readiness and safety for their assigned duties. |
| Systems | Harriman Dispatching Center (HDC) PS Technology (PST) CloudMoyo Crew Management (CCM) trackHOS-class HOS monitoring tools EHMS (Equipment Health Management System) I-ETMS (Interoperable Electronic Train Management System) |
| Regulatory Hooks | 49 CFR Part 228 49 CFR Part 240 FRA Train Crew Staffing Rule (2024) Railway Labor Act (45 U.S.C. § 151 et seq.) |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Crew Arrival Notification | Train Dispatcher | Harriman Dispatching Center (HDC) | Crew arrival notification | Arrival confirmation to Crew Caller / Crew Dispatcher | Time from dispatch to crew arrival at terminal < 1 hour | Late arrivals due to unforeseen circumstances | N | Y |
| 1.2 | Crew Check-in and Verification | Crew Caller / Crew Dispatcher | PS Technology (PST) | Arrival confirmation | Verified crew list with status updates | 100% accurate crew verification within 5 minutes | Missing or incorrect crew information | Y | N |
| 1.3 | Accommodation Assignment | Superintendent (Division) | CloudMoyo Crew Management (CCM) | Verified crew list | Assigned accommodation details | 95% satisfaction rate with accommodations | Unavailability of preferred accommodations | N | Y |
| 1.4 | Meal Preparation and Scheduling | Local Chairman / General Chairman (union) | PS Technology (PST) | Assigned accommodation details | Scheduled meal times and menus | 100% crew satisfaction with meals | Crew dietary restrictions not met | Y | N |
| 1.5 | Transportation Coordination | Trainmaster | NetControl (service design use) | Scheduled meal times and menus | Transportation schedule for crew to dining area | 90% on-time transportation to meals | Traffic delays affecting transportation schedules | N | Y |
| 1.6 | Post-Meal Check-in and Verification | Crew Caller / Crew Dispatcher | PS Technology (PST) | Transportation schedule | Verified crew presence at dining area | 100% crew attendance for meals | Crew no-shows or late arrivals | Y | N |
| 1.7 | Rest and Recovery Time | Train Dispatcher | trackHOS-class HOS monitoring tools | Verified crew presence at dining area | Crew rest time tracking | Average rest time > 8 hours per day | Insufficient rest time affecting crew performance | Y | N |
| 1.8 | Pre-Departure Briefing and Equipment Check | Trainmaster | EHMS (Equipment Health Management System) | Crew rest time tracking | Briefing notes and equipment status report | 100% crew participation in pre-departure briefings | Equipment malfunctions delaying departure | N | Y |
| 1.9 | Departure Coordination | Crew Caller / Crew Dispatcher | Harriman Dispatching Center (HDC) | Briefing notes and equipment status report | Departure confirmation to train crew | 95% on-time departures from terminal | Traffic congestion affecting departure times | Y | N |
| 1.10 | Post-Departure Monitoring and Reporting | Train Dispatcher | I-ETMS (Interoperable Electronic Train Management System) | Departure confirmation to train crew | Operational status report | 100% operational data captured post-departure | Data loss or transmission errors | N | Y |
📊 KPIs & Risk Register
KPIs
Time from dispatch to crew arrival at terminal < 1 hour 100% accurate crew verification within 5 minutes 95% satisfaction rate with accommodations 100% crew satisfaction with meals 90% on-time transportation to meals 100% crew attendance for meals Average rest time > 8 hours per day 100% crew participation in pre-departure briefings 95% on-time departures from terminal 100% operational data captured post-departure
Key Risks
Late arrivals due to unforeseen circumstances Unavailability of preferred accommodations Traffic delays affecting transportation schedules Crew no-shows or late arrivals Insufficient rest time affecting crew performance Equipment malfunctions delaying departure Traffic congestion affecting departure times Data loss or transmission errors
Swim Lanes
Train Dispatcher · 1.1, 1.9 Crew Caller / Crew Dispatcher · 1.2, 1.6 Superintendent (Division) · 1.3 Local Chairman / General Chairman (union) · 1.4 Trainmaster · 1.5, 1.8