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RR-15 RR-15-02-02 — Operating Plan and Service Assurance Plan

This process involves the development and implementation of an Operating Plan and Service Assurance Plan to ensure efficient rail operations and compliance with regulatory standards.

🗺 BPMN Process Flow
RR-15-02-02 BPMN Diagram

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📋 Process Attributes
Process IDRR-15-02-02
Domain FamilyCORPORATE
L1 DomainMerger & Network Integration
L2 Process GroupOperating Plan and Service Assurance Plan
TriggerInitiated by the Chairman/CEO or Integration Program Management Office (PMO) lead following a merger or network integration event.
OutcomeSuccessful completion produces an optimized operating plan, enhanced service assurance measures, and improved operational efficiency.
SystemsNetControl I-ETMS Umler PS Technology EHMS
Regulatory Hooks49 CFR Part 232 GCOR 6.28
📋 L4 Process Steps
StepNameRoleSystem InputOutputKPIPain Point / Risk Decision?Exception?
1.1 Initiate Operating Plan Development Integration Program Management Office (PMO) lead NetControl Merger or network integration report Operating plan draft Plan development completion within 30 days Resource allocation for PMO team N Y
1.2 Review and Validate Plan Chairman, President and CEO (plan sponsor level) NetControl Operating plan draft Approved operating plan Plan approval within 10 days of submission Stakeholder alignment and buy-in Y N
1.3 Deploy Service Assurance Measures VP Network Planning & Operations I-ETMS, Umler, PS Technology Approved operating plan Service assurance implementation plan 95% compliance with service standards within 6 months Technical integration challenges N Y
1.4 Monitor Train Performance Train Dispatcher, Control Operator NetControl, I-ETMS Service assurance implementation plan Performance metrics report Average train speed above 20 mph Real-time data accuracy N Y
1.5 Conduct Regular Audits Service Design / Network Planning Analyst, Car Inspector (Carman) Umler, EHMS Performance metrics report Audit findings and recommendations 100% audit coverage within 3 months Resource constraints for audits Y N
1.6 Implement Corrective Actions Chief Dispatcher, Yardmaster NetControl, I-ETMS Audit findings and recommendations Corrective action plan 90% corrective actions implemented within 2 weeks Coordination across different departments N Y
1.7 Review and Update Plan Integration Program Management Office (PMO) lead NetControl, I-ETMS Corrective action plan Updated operating plan Plan update cycle every 6 months Continuous improvement process Y N
1.8 Ensure Regulatory Compliance Train Dispatcher, Control Operator NetControl, I-ETMS Updated operating plan Regulatory compliance report 100% regulatory compliance with 49 CFR Part 232 Compliance tracking and enforcement N Y
1.9 Optimize Terminal Operations Switchman/Switch Foreman, Yardmaster NetControl, Umler Regulatory compliance report Terminal operation optimization plan Terminal dwell under 24 hours Efficiency in terminal management Y N
1.10 Implement Optimization Plan VP Network Planning & Operations, Train Dispatcher NetControl, I-ETMS Terminal operation optimization plan Optimized terminal operations 20% reduction in terminal dwell time within 3 months Operational changes and disruptions N Y
1.11 Monitor and Report Performance Service Design / Network Planning Analyst, Control Operator NetControl, I-ETMS Optimized terminal operations Performance monitoring report Continuous performance tracking and reporting Data collection and analysis N Y
1.12 Review and Adjust Plans Integration Program Management Office (PMO) lead, Chairman/CEO NetControl, I-ETMS Performance monitoring report Adjusted operating plan Plan adjustments based on performance data Dynamic planning and adaptation Y N
📊 KPIs & Risk Register

KPIs

Plan development completion within 30 days Plan approval within 10 days of submission 95% compliance with service standards within 6 months Average train speed above 20 mph 100% audit coverage within 3 months 90% corrective actions implemented within 2 weeks Plan update cycle every 6 months 100% regulatory compliance with 49 CFR Part 232 Terminal dwell under 24 hours 20% reduction in terminal dwell time within 3 months Continuous performance tracking and reporting Plan adjustments based on performance data

Key Risks

Resource allocation for PMO team Stakeholder alignment and buy-in Technical integration challenges Real-time data accuracy Resource constraints for audits Coordination across different departments Continuous improvement process Compliance tracking and enforcement Efficiency in terminal management Operational changes and disruptions Data collection and analysis Dynamic planning and adaptation

Swim Lanes

Integration Program Management Office (PMO) lead · 1.1, 1.7, 1.12 Chairman, President and CEO (plan sponsor level) · 1.2 VP Network Planning & Operations · 1.3, 1.6, 1.10 Train Dispatcher, Control Operator · 1.4, 1.8, 1.11 Service Design / Network Planning Analyst, Car Inspector (Carman) · 1.5 Chief Dispatcher, Yardmaster · 1.6, 1.9 Switchman/Switch Foreman, Yardmaster · 1.9, 1.10
Independently compiled from public sources. Not affiliated with, sponsored by, or endorsed by Union Pacific or any other railroad. Illustrative of US Class I practice; every system, regulation, role and metric named here traces to a sourced entry in registries/.