RR-12 RR-12-07-01 — Wayside Telecommunications and ROW Network
This process manages the secure operation of wayside telecommunications and ROW (Right-of-Way) networks for a US Class I freight railroad, ensuring reliable communication and compliance with regulatory standards.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-12-07-01 |
|---|---|
| Domain Family | CORPORATE |
| L1 Domain | Technology, Data & Cybersecurity |
| L2 Process Group | Wayside Telecommunications and ROW Network |
| Trigger | Initiated by a scheduled maintenance check or an anomaly detected in the network performance. |
| Outcome | Successful completion ensures the wayside telecommunication and ROW network is operational, secure, and compliant with all relevant regulations. |
| Systems | NetControl Cybersecurity — 'secure-by-design' approach (unbranded) |
| Regulatory Hooks | 49 CFR Part 232 TSA Security Directive 1580/82-2022-01 series |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Network Assessment | Enterprise Architect / Platform Owner | NetControl | Network status report | Assessment report | Network uptime above 99% | Identifying potential vulnerabilities in the network. | Y | N |
| 1.2 | Security Audit | CIO | Cybersecurity — 'secure-by-design' approach (unbranded) | Assessment report | Audit findings | Compliance with TSA Security Directive 1580/82-2022-01 series | Ensuring all security protocols are up-to-date and effective. | Y | N |
| 1.3 | Network Maintenance Planning | VP Network Planning & Operations | NetControl (service design use) | Audit findings | Maintenance plan | Scheduled maintenance completion rate above 95% | Balancing network availability with maintenance needs. | Y | N |
| 1.4 | Maintenance Execution | Service Design / Network Planning Analyst | NetControl | Maintenance plan | Maintenance log | On-time maintenance execution rate above 90% | Dealing with unexpected issues during maintenance. | N | Y |
| 1.5 | Network Testing | Enterprise Architect / Platform Owner | NetControl | Maintenance log | Test results | Network performance post-maintenance above baseline | Ensuring the network returns to optimal performance. | Y | N |
| 1.6 | Regulatory Compliance Review | CIO | NetControl | Test results | Compliance report | Regulatory compliance rate above 98% | Staying updated with the latest regulatory changes. | Y | N |
| 1.7 | Documentation Update | Enterprise Architect / Platform Owner | NetControl | Compliance report | Updated documentation | Documentation accuracy above 95% | Maintaining accurate and up-to-date technical documents. | N | Y |
| 1.8 | Incident Reporting | Enterprise Architect / Platform Owner | NetControl | Exception logs | Incident report | Incident resolution time below 24 hours | Responding to and resolving network incidents promptly. | Y | Y |
| 1.9 | Continuous Improvement Planning | VP Network Planning & Operations | NetControl (service design use) | Incident report | Improvement plan | Number of improvements implemented per quarter | Identifying areas for continuous improvement in network operations. | Y | N |
| 1.10 | Training and Awareness | CIO | Cybersecurity — 'secure-by-design' approach (unbranded) | Improvement plan | Training materials | Employee training completion rate above 90% | Ensuring all employees are trained on the latest security protocols. | N | Y |
| 1.11 | Network Monitoring | Enterprise Architect / Platform Owner | NetControl | Training materials | Monitoring report | Anomaly detection rate above 85% | Proactively identifying and addressing network anomalies. | Y | N |
| 1.12 | Final Review and Reporting | VP Network Planning & Operations | NetControl (service design use) | Monitoring report | Final review report | Network reliability above 98% | Summarizing the overall network health and performance. | Y | N |
📊 KPIs & Risk Register
KPIs
Network uptime above 99% Compliance with TSA Security Directive 1580/82-2022-01 series Scheduled maintenance completion rate above 95% On-time maintenance execution rate above 90% Network performance post-maintenance above baseline Regulatory compliance rate above 98% Documentation accuracy above 95% Incident resolution time below 24 hours Number of improvements implemented per quarter Employee training completion rate above 90% Anomaly detection rate above 85% Network reliability above 98%
Key Risks
Network downtime due to maintenance errors Security breaches compromising network integrity Regulatory non-compliance leading to fines or penalties Employee training gaps resulting in operational inefficiencies Failure to detect and address network anomalies promptly
Swim Lanes
Enterprise Architect / Platform Owner · 1.1, 1.5, 1.7, 1.9, 1.11 CIO · 1.2, 1.6, 1.8, 1.10 VP Network Planning & Operations · 1.3, 1.9, 1.12 Service Design / Network Planning Analyst · 1.4