RR-09 RR-09-05-02 — Appointment and Terminal Capacity Management
This process manages the appointment and terminal capacity for intermodal and automotive operations at key terminals, ensuring efficient handling and timely delivery of containers.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-09-05-02 |
|---|---|
| Domain Family | OPERATIONS |
| L1 Domain | Intermodal & Automotive Operations |
| L2 Process Group | Appointment and Terminal Capacity Management |
| Trigger | Receipt of a new shipment request from a BCO or internal scheduling system indicating the need to allocate terminal capacity and schedule appointments. |
| Outcome | Successful completion results in the allocation of terminal space, scheduling of arrival and departure times, and coordination with yard operations for smooth handling of intermodal containers. |
| Systems | UPGo Yard System |
| Regulatory Hooks | 49 CFR Part 232 GCOR 6.28 |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Receive Shipment Request | Intermodal Terminal Manager | UPGo | Shipment request from BCO or internal system | Shipment confirmation and appointment details | Appointment accuracy rate above 95% | Handling unexpected high volume of requests | Y | N |
| 1.2 | Check Terminal Capacity | Intermodal Terminal Manager | UPGo | Current terminal occupancy data | Capacity availability report | Terminal utilization rate below 80% | Overbooking leading to capacity constraints | Y | Y |
| 1.3 | Schedule Appointment | Intermodal Terminal Manager | UPGo | Capacity availability report and shipment details | Scheduled appointment time | On-time arrival rate above 90% | Scheduling conflicts with existing operations | Y | N |
| 1.4 | Update Yard System | Crane/Lift Operator | Yard System | Scheduled appointment time and container details | Updated yard schedule | Yard operation efficiency above 75% | Incorrect updates leading to operational delays | N | Y |
| 1.5 | Notify BCO and Stakeholders | Intermodal Terminal Manager | UPGo | Scheduled appointment time | Notification sent to BCO and stakeholders | Stakeholder satisfaction score above 85% | Communication errors leading to misunderstandings | N | Y |
| 1.6 | Monitor Appointment Progress | Intermodal Terminal Manager | UPGo | Real-time tracking data | Appointment progress report | Appointment adherence rate above 98% | Delays due to unforeseen circumstances | Y | N |
| 1.7 | Adjust Terminal Capacity if Necessary | Intermodal Terminal Manager | UPGo | Appointment progress report and capacity data | Adjusted terminal schedule | Flexibility in handling unexpected changes above 80% | Inability to adjust schedules quickly | Y | Y |
| 1.8 | Coordinate with Yard Operations | Crane/Lift Operator | Yard System | Adjusted terminal schedule and container details | Coordinated yard operations plan | Coordination efficiency above 85% | Ineffective communication between departments | N | Y |
| 1.9 | Conduct Final Checks | Intermodal Terminal Manager | UPGo | Coordinated yard operations plan and final inspection data | Final check report | Quality of container handling above 95% | Errors in final checks leading to rework | Y | N |
| 1.10 | Release Container for Delivery | Crane/Lift Operator | Yard System | Final check report and delivery instructions | Container released for delivery | Delivery accuracy rate above 98% | Incorrect container release leading to delays | N | Y |
| 1.11 | Update Terminal Records | Intermodal Terminal Manager | UPGo | Container delivery confirmation | Updated terminal records | Record accuracy above 90% | Data entry errors leading to discrepancies | N | Y |
| 1.12 | Review and Improve Process | Intermodal Terminal Manager | UPGo | Process performance data | Process improvement plan | Continuous process improvement rate above 80% | Resistance to change leading to inefficiencies | Y | N |
📊 KPIs & Risk Register
KPIs
Appointment accuracy rate above 95% Terminal utilization rate below 80% On-time arrival rate above 90% Yard operation efficiency above 75% Stakeholder satisfaction score above 85% Appointment adherence rate above 98% Flexibility in handling unexpected changes above 80% Coordination efficiency above 85% Quality of container handling above 95% Delivery accuracy rate above 98% Record accuracy above 90% Continuous process improvement rate above 80%
Key Risks
Overbooking leading to capacity constraints Scheduling conflicts with existing operations Incorrect updates leading to operational delays Communication errors leading to misunderstandings Delays due to unforeseen circumstances Inability to adjust schedules quickly Ineffective communication between departments Errors in final checks leading to rework Incorrect container release leading to delays Data entry errors leading to discrepancies Resistance to change leading to inefficiencies
Swim Lanes
Intermodal Terminal Manager · 1.1, 1.2, 1.3, 1.5, 1.6, 1.7, 1.9, 1.10, 1.11, 1.12 Crane/Lift Operator · 1.4, 1.8