RR-12 RR-12-02-02 — Computer-Aided Dispatch Platform Operations
This process involves the operation of the Computer-Aided Dispatch Platform (CADx) to manage train movements and optimize rail operations, ensuring compliance with regulatory requirements and maintaining high levels of safety and efficiency.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-12-02-02 |
|---|---|
| Domain Family | CORPORATE |
| L1 Domain | Technology, Data & Cybersecurity |
| L2 Process Group | Computer-Aided Dispatch Platform Operations |
| Trigger | The process is initiated by a Train Dispatcher receiving a new train schedule or change in existing schedules from the Operating Practices Command Center. |
| Outcome | Successful completion results in efficient train dispatching, optimized terminal dwell times, and adherence to all relevant regulations ensuring safe and timely rail operations. |
| Systems | NetControl PS Technology (PST) EHMS (Equipment Health Management System) Cybersecurity — 'secure-by-design' approach (unbranded) Interline Settlement System (ISS) / Switching Settlement Data Exchange (SSDX) |
| Regulatory Hooks | 49 CFR Part 217 GCOR 6.28 |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Receive Train Schedule | Train Dispatcher | NetControl | New train schedule or change in existing schedules | Updated dispatch plan | On-time train arrivals and departures | Delays in receiving updated schedules | N | N |
| 1.2 | Verify Train Schedule Compliance | Train Dispatcher | NetControl | Updated dispatch plan | Compliance report | Regulatory compliance rate | Non-compliance with 49 CFR Part 217 operating rules | Y | Y |
| 1.3 | Assign Crew and Equipment | Train Dispatcher | PS Technology (PST) | Dispatch plan | Crew assignment and equipment allocation | Crew utilization rate | Insufficient crew availability | N | Y |
| 1.4 | Initiate Air Brake Test | Locomotive Engineer | EHMS (Equipment Health Management System) | Crew assignment and equipment allocation | Air brake test report | Air brake test pass rate | Air brake test defect released to the road | Y | Y |
| 1.5 | Monitor Train Movement | Control Operator | NetControl | Crew assignment and equipment allocation | Train movement data | Train speed above 20 mph | Slow train speeds due to technical issues | N | Y |
| 1.6 | Update Terminal Operations | Yardmaster | NetControl | Train movement data | Terminal operations plan | Terminal dwell under 24 hours | Extended terminal dwell times | N | Y |
| 1.7 | Conduct Safety Audit | Enterprise Architect / Platform Owner | Cybersecurity — 'secure-by-design' approach (unbranded) | Terminal operations plan | Safety audit report | Safety incident rate | Security breaches | Y | Y |
| 1.8 | Review and Adjust Schedule | Train Dispatcher | NetControl | Safety audit report | Adjusted dispatch plan | Schedule adherence rate | Inaccurate schedule predictions | Y | N |
| 1.9 | Implement Adjusted Schedule | Train Dispatcher | NetControl | Adjusted dispatch plan | Implemented train movements | On-time performance rate | Delays in implementing adjusted schedules | N | Y |
| 1.10 | Monitor and Report Performance | Train Dispatcher | NetControl | Implemented train movements | Performance report | Overall operational efficiency | Inaccurate performance reporting | N | Y |
| 1.11 | Update Interline Settlements | VP Network Planning & Operations | Interline Settlement System (ISS) / Switching Settlement Data Exchange (SSDX) | Performance report | Updated interline settlements data | Settlement accuracy rate | Incorrect settlement calculations | Y | Y |
| 1.12 | Review and Improve Processes | CIO | NetControl (service design use) | Updated interline settlements data | Process improvement plan | Continuous process improvement rate | Resistance to change | Y | N |
📊 KPIs & Risk Register
KPIs
On-time train arrivals and departures Regulatory compliance rate Crew utilization rate Air brake test pass rate Train speed above 20 mph Terminal dwell under 24 hours Safety incident rate Schedule adherence rate On-time performance rate Settlement accuracy rate Continuous process improvement rate
Key Risks
Non-compliance with 49 CFR Part 217 operating rules Insufficient crew availability Air brake test defect released to the road Slow train speeds due to technical issues Security breaches
Swim Lanes
Train Dispatcher · 1.1, 1.2, 1.8, 1.9, 1.10 Locomotive Engineer · 1.4 Control Operator · 1.5 Yardmaster · 1.6 Enterprise Architect / Platform Owner · 1.7 VP Network Planning & Operations · 1.11 CIO · 1.12