RR-09 RR-09-07-02 — Port and International Interchange
This process manages the movement of intermodal containers from the Port and International Interchange terminals to their final destinations, ensuring compliance with regulatory requirements and optimizing operational efficiency.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-09-07-02 |
|---|---|
| Domain Family | OPERATIONS |
| L1 Domain | Intermodal & Automotive Operations |
| L2 Process Group | Port and International Interchange |
| Trigger | Receipt of a container at the ICTF (Intermodal Container Transfer Facility) or Long Beach port terminal. |
| Outcome | Successful delivery of the container to its destination via rail transport, with all regulatory requirements met and minimal delays. |
| Systems | UPGo EMP and UMAX container fleets Yard System Harriman Dispatching Center I-ETMS (Interoperable Electronic Train Management System) TRAIN II (Tele Rail Automated Information Network Phase 2) EHMS (Equipment Health Management System) Interline Settlement System / Switching Settlement Data Exchange (SSDX) / Car Hire Data Exchange (CHDX) Umler up.com customer portal / AskRail |
| Regulatory Hooks | 49 CFR Part 232 C-TPAT (Customs-Trade Partnership Against Terrorism) |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Container Arrival Notification | Intermodal Terminal Manager | UPGo | Container arrival data from ICTF or Long Beach port terminal | Notification to Harriman Dispatching Center | Time from container arrival to notification < 15 minutes | Late notifications can disrupt rail schedules. | N | Y |
| 1.2 | Train Assignment and Scheduling | Train Dispatcher | NetControl | Notification from Intermodal Terminal Manager | Scheduled train itinerary | Train scheduled within 30 minutes of notification | Inefficient scheduling can lead to delays. | Y | N |
| 1.3 | Container Loading and Securing | Crane/Lift Operator | EMP and UMAX container fleets | Scheduled train itinerary | Loaded and secured container on the train | Loading time per container < 10 minutes | Overloading can cause safety issues. | N | Y |
| 1.4 | Driver Scanning and Gate Entry | Drayman / Draymen | Yard System | Loaded train with containers | Scanned driver's credentials and gate entry clearance | Gate entry time < 5 minutes | Security breaches can occur if scanning is delayed. | N | Y |
| 1.5 | Train Departure from Terminal | Yardmaster | Harriman Dispatching Center | Gate entry clearance | Departed train with containers | Train departure time < 1 hour after gate entry | Delays in departure can impact overall schedule. | N | Y |
| 1.6 | In-Transit Monitoring and Control | Control Operator | I-ETMS (Interoperable Electronic Train Management System) | Departed train data | Train status updates | Train speed above 20 mph | Slow speeds can increase travel time. | Y | N |
| 1.7 | Container Unloading and Delivery | Crane/Lift Operator | EMP and UMAX container fleets | Train arrival at destination terminal | Unloaded and delivered container to BCO (Beneficial Cargo Owner) | Unloading time per container < 10 minutes | Improper unloading can cause damage. | N | Y |
| 1.8 | Post-Delivery Documentation and Reporting | Intermodal Terminal Manager | TRAIN II (Tele Rail Automated Information Network Phase 2) | Unloaded container data | Delivery confirmation and documentation | Documentation completed within 1 hour of delivery | Incomplete or delayed documentation can cause delays. | N | Y |
| 1.9 | Safety Inspection and Compliance Check | Car Inspector (Carman) | EHMS (Equipment Health Management System) | Train data for safety inspection | Inspection report | 100% compliance with 49 CFR Part 232 | Non-compliance can lead to fines and delays. | Y | N |
| 1.10 | Settlement and Billing | AVP Marketing and Sales (intermodal) | Interline Settlement System / Switching Settlement Data Exchange (SSDX) / Car Hire Data Exchange (CHDX) | Delivery confirmation and inspection report | Settled bill for services rendered | Bill issued within 24 hours of delivery | Late billing can cause financial issues. | N | Y |
| 1.11 | Customer Feedback and Continuous Improvement | AVP Marketing and Sales (intermodal) | up.com customer portal / AskRail | Customer feedback | Service improvement plan | 95% customer satisfaction rate | Low satisfaction can lead to loss of business. | Y | N |
| 1.12 | Regulatory Compliance Review | Service Design / Network Planning Analyst | Umler | Operational data and reports | Compliance report | 100% compliance with C-TPAT (Customs-Trade Partnership Against Terrorism) | Non-compliance can lead to legal issues. | Y | N |
📊 KPIs & Risk Register
KPIs
Terminal dwell under 24 hours Train speed above 20 mph Loading time per container < 10 minutes Gate entry time < 5 minutes Train departure time < 1 hour after gate entry Unloading time per container < 10 minutes Documentation completed within 1 hour of delivery 100% compliance with 49 CFR Part 232 Bill issued within 24 hours of delivery 95% customer satisfaction rate 100% compliance with C-TPAT (Customs-Trade Partnership Against Terrorism)
Key Risks
Air brake test defect released to the road Inefficient scheduling can lead to delays Overloading can cause safety issues Security breaches can occur if scanning is delayed Slow speeds can increase travel time Improper unloading can cause damage Incomplete or delayed documentation can cause delays Non-compliance can lead to fines and delays Low satisfaction can lead to loss of business Non-compliance can lead to legal issues
Swim Lanes
Intermodal Terminal Manager · 1.1, 1.8 Train Dispatcher · 1.2 Crane/Lift Operator · 1.3, 1.7 Drayman / Draymen · 1.4 Yardmaster · 1.5 Control Operator · 1.6 Car Inspector (Carman) · 1.9 AVP Marketing and Sales (intermodal) · 1.10, 1.11 Service Design / Network Planning Analyst · 1.12