RR-09 RR-09-05-01 — Appointment and Terminal Capacity Management
This process manages the appointment and capacity of intermodal and automotive containers at key terminals, ensuring efficient handling, timely appointments, and adherence to regulatory standards.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-09-05-01 |
|---|---|
| Domain Family | OPERATIONS |
| L1 Domain | Intermodal & Automotive Operations |
| L2 Process Group | Appointment and Terminal Capacity Management |
| Trigger | Receipt of a booking request for intermodal or automotive services from a BCO (Beneficial Cargo Owner) through the up.com customer portal or AskRail system. |
| Outcome | Successful completion results in the confirmed appointment of containers at the designated terminal with optimized capacity utilization and adherence to all regulatory requirements, ensuring timely delivery and safety. |
| Systems | UPGo EMP and UMAX container fleets Driver scanning / gate technology (generic 'Yard System') ICTF (Intermodal Container Transfer Facility), Long Beach Joliet Intermodal Terminal Global IV Intermodal Terminal NetControl I-ETMS EHMS (Equipment Health Management System) Umler up.com customer portal / AskRail |
| Regulatory Hooks | 49 CFR Part 217 49 CFR Part 232 AAR Interchange Rules (Rule 88 and related) C-TPAT (Customs-Trade Partnership Against Terrorism) |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Receive Booking Request | AVP Marketing and Sales (intermodal) | up.com customer portal / AskRail | Booking request from BCO | Confirmed booking details | Booking confirmation within 2 hours of receipt | Handling unexpected high volume of booking requests | N | Y |
| 1.2 | Validate Booking Details | Intermodal Terminal Manager | UPGo; EMP and UMAX container fleets | Confirmed booking details | Validation report | Validation accuracy rate above 95% | Ensuring compliance with AAR Interchange Rules | Y | N |
| 1.3 | Assign Terminal Capacity | Intermodal Terminal Manager | ICTF (Intermodal Container Transfer Facility), Long Beach; Joliet Intermodal Terminal; Global IV Intermodal Terminal | Validation report | Capacity allocation plan | Terminal utilization rate above 80% | Balancing capacity across multiple terminals | Y | Y |
| 1.4 | Schedule Container Arrival | Train Dispatcher | NetControl; I-ETMS | Capacity allocation plan | Arrival schedule | On-time arrival rate above 90% | Coordinating with multiple train schedules | N | Y |
| 1.5 | Notify BCO of Arrival Schedule | AVP Marketing and Sales (intermodal) | up.com customer portal / AskRail | Arrival schedule | Notification to BCO | BCO notification response time within 1 hour | Handling late notifications | N | Y |
| 1.6 | Prepare Terminal for Arrival | Crane/Lift Operator; Yardmaster | Driver scanning / gate technology (generic 'Yard System') | Arrival schedule | Terminal readiness report | Terminal readiness rate above 98% | Ensuring all equipment is operational | N | Y |
| 1.7 | Receive and Inspect Containers | Car Inspector (Carman) | EHMS (Equipment Health Management System); Umler | Arrived containers | Inspection report | Container inspection accuracy rate above 95% | Identifying and addressing safety issues | Y | N |
| 1.8 | Process Container Transfer | Crane/Lift Operator; Yardmaster | ICTF (Intermodal Container Transfer Facility), Long Beach; Joliet Intermodal Terminal; Global IV Intermodal Terminal | Inspection report | Transfer completion report | Container transfer efficiency rate above 85% | Handling large volumes of container transfers | N | Y |
| 1.9 | Update Terminal Capacity Utilization | Intermodal Terminal Manager | ICTF (Intermodal Container Transfer Facility), Long Beach; Joliet Intermodal Terminal; Global IV Intermodal Terminal | Transfer completion report | Updated capacity utilization report | Terminal dwell under 24 hours | Optimizing terminal space usage | N | Y |
| 1.10 | Notify BCO of Departure | AVP Marketing and Sales (intermodal) | up.com customer portal / AskRail | Departure details | Notification to BCO | BCO notification response time within 1 hour | Handling late notifications | N | Y |
| 1.11 | Conduct Post-Departure Review | Intermodal Terminal Manager | ICTF (Intermodal Container Transfer Facility), Long Beach; Joliet Intermodal Terminal; Global IV Intermodal Terminal | Departure details | Post-departure review report | Review accuracy rate above 90% | Identifying areas for improvement | Y | N |
| 1.12 | Update System and Records | Intermodal Terminal Manager | UPGo; EMP and UMAX container fleets; CHARM car hire accounting | Post-departure review report | Updated system records | System record accuracy rate above 98% | Ensuring accurate data entry | N | Y |
📊 KPIs & Risk Register
KPIs
Booking confirmation within 2 hours of receipt Validation accuracy rate above 95% Terminal utilization rate above 80% On-time arrival rate above 90% BCO notification response time within 1 hour Terminal readiness rate above 98% Container inspection accuracy rate above 95% Container transfer efficiency rate above 85% Terminal dwell under 24 hours Review accuracy rate above 90% System record accuracy rate above 98%
Key Risks
Handling unexpected high volume of booking requests Ensuring compliance with AAR Interchange Rules Balancing capacity across multiple terminals Coordinating with multiple train schedules Identifying and addressing safety issues Handling large volumes of container transfers Optimizing terminal space usage Handling late notifications Identifying areas for improvement Ensuring accurate data entry
Swim Lanes
AVP Marketing and Sales (intermodal) · 1.1, 1.5, 1.10 Intermodal Terminal Manager · 1.2, 1.3, 1.9, 1.11, 1.12 Train Dispatcher · 1.4 Crane/Lift Operator; Yardmaster · 1.6, 1.8 Car Inspector (Carman) · 1.7