RR-14 RR-14-07-01 — Attendance Policy Administration
This process manages the administration of attendance policies for railroad employees, ensuring compliance with labor regulations and operational needs.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-14-07-01 |
|---|---|
| Domain Family | CORPORATE |
| L1 Domain | HR, Labor Relations & Training |
| L2 Process Group | Attendance Policy Administration |
| Trigger | Initiated by the Labor Relations Officer upon receiving a request for attendance policy review or update from the HR department. |
| Outcome | Successful completion results in an updated attendance policy that complies with all relevant regulations and is communicated to all affected employees. |
| Systems | TRAIN II NetControl up.com customer portal Mobile classroom training trailers |
| Regulatory Hooks | 49 CFR Part 232 GCOR |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Review Attendance Policy Request | Labor Relations Officer | TRAIN II | Attendance policy request form | Policy review report | Time to complete review within 5 business days | Handling conflicting labor union demands | Y | N |
| 1.2 | Consult with HR and Labor Relations | Labor Relations Officer | NetControl | Policy review report | Updated policy draft | Number of revisions required within 3 iterations | Aligning with union contract terms | Y | N |
| 1.3 | Draft Attendance Policy Update | Labor Relations Officer | TRAIN II | Updated policy draft | Finalized attendance policy document | Time to finalize within 7 business days | Ensuring regulatory compliance | Y | N |
| 1.4 | Review by Chairman and President | Chairman, President and CEO | TRAIN II | Finalized attendance policy document | Approved attendance policy document | Time to approval within 2 business days | Balancing employee needs with operational efficiency | Y | N |
| 1.5 | Communicate Policy Update to Employees | Labor Relations Officer | up.com customer portal | Approved attendance policy document | Employee communication report | Response rate within 72 hours of announcement | Ensuring all employees receive the update | N | Y |
| 1.6 | Conduct Training Sessions | Training Instructor (TE&Y / mobile classroom) | Mobile classroom training trailers | Approved attendance policy document | Training session attendance report | 100% employee attendance at training sessions | Managing employee availability for training | N | Y |
| 1.7 | Monitor Policy Compliance | Labor Relations Officer | TRAIN II | Employee attendance records | Compliance report | Non-compliance rate below 5% | Identifying and addressing non-compliant behavior | Y | N |
| 1.8 | Review and Adjust Policy | Labor Relations Officer | TRAIN II | Compliance report | Policy adjustment document | Number of adjustments within 6 months | Balancing flexibility with strict adherence | Y | N |
| 1.9 | Update Policy in System | Labor Relations Officer | TRAIN II | Policy adjustment document | Updated policy record in system | Time to update within 2 business days | Ensuring accurate data entry | N | Y |
| 1.10 | Notify Employees of Adjustments | Labor Relations Officer | up.com customer portal | Updated policy record in system | Notification report | Response rate within 48 hours of notification | Communicating changes effectively | N | Y |
| 1.11 | Conduct Follow-up Training if Necessary | Training Instructor (TE&Y / mobile classroom) | Mobile classroom training trailers | Notification report | Follow-up training session attendance report | 100% employee attendance at follow-up sessions | Reaching employees who missed initial training | Y | N |
| 1.12 | Final Review and Close Process | Labor Relations Officer | TRAIN II | Follow-up training session attendance report | Process closure document | Time to close process within 3 business days | Documenting all activities and outcomes | N | Y |
📊 KPIs & Risk Register
KPIs
Time to complete review within 5 business days Number of revisions required within 3 iterations Time to finalize within 7 business days Time to approval within 2 business days Response rate within 72 hours of announcement 100% employee attendance at training sessions Non-compliance rate below 5% Number of adjustments within 6 months Time to update within 2 business days Response rate within 48 hours of notification 100% employee attendance at follow-up sessions Time to close process within 3 business days
Key Risks
Handling conflicting labor union demands Ensuring regulatory compliance Balancing employee needs with operational efficiency Managing employee availability for training Identifying and addressing non-compliant behavior Balancing flexibility with strict adherence Ensuring accurate data entry Communicating changes effectively Reaching employees who missed initial training Documenting all activities and outcomes
Swim Lanes
Labor Relations Officer · 1.1, 1.2, 1.3, 1.4, 1.5, 1.9, 1.10, 1.12 Training Instructor (TE&Y / mobile classroom) · 1.6, 1.11