RR-04 RR-04-01-02 — Crew Calling & Extra Board
This process involves the crew calling and extra board for locomotive engineers, conductors, and brakemen/trainmen at a US Class I freight railroad. It ensures that crews are properly assigned, scheduled, and managed to meet operational needs while adhering to regulatory requirements.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-04-01-02 |
|---|---|
| Domain Family | OPERATIONS |
| L1 Domain | Crew Management |
| L2 Process Group | Crew Calling & Extra Board |
| Trigger | The need for additional train crews or reassignment of existing crews due to changes in train schedules, maintenance activities, or unexpected events. |
| Outcome | Successful completion results in the proper assignment and scheduling of crew members, ensuring that all trains are staffed according to regulatory standards and operational demands. |
| Systems | PS Technology (PST) CloudMoyo Crew Management (CCM) EHMS (Equipment Health Management System) NetControl (service design use) |
| Regulatory Hooks | 49 CFR Part 228 49 CFR Part 240 FRA Train Crew Staffing Rule (2024) Railway Labor Act (45 U.S.C. § 151 et seq.) |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Receive Crew Request | Crew Caller / Crew Dispatcher | PS Technology (PST) | Crew request form or notification from Trainmaster or Superintendent | Crew assignment order | Response time for crew requests under 30 minutes | Handling last-minute requests during peak hours | Y | N |
| 1.2 | Verify Crew Availability | Crew Caller / Crew Dispatcher | CloudMoyo Crew Management (CCM) | Crew assignment order | Availability report | Accuracy of availability data above 95% | Inaccurate or outdated crew status information | N | Y |
| 1.3 | Assign Crew | Crew Caller / Crew Dispatcher | PS Technology (PST) | Availability report | Assigned crew list | Crew assignment accuracy above 98% | Conflicts in crew assignments due to overlapping duties | Y | N |
| 1.4 | Notify Crew Members | Crew Caller / Crew Dispatcher | PS Technology (PST) | Assigned crew list | Notification of assignment | Notification delivery rate above 99% | Delays in notification due to system outages | N | Y |
| 1.5 | Confirm Crew Readiness | Trainmaster | EHMS (Equipment Health Management System) | Assigned crew list | Crew readiness report | Crew readiness rate above 95% | Handling unprepared or unavailable crew members | Y | N |
| 1.6 | Update Crew Schedule | Crew Caller / Crew Dispatcher | CloudMoyo Crew Management (CCM) | Crew readiness report | Updated crew schedule | Schedule update accuracy above 98% | Synchronization issues between different systems | N | Y |
| 1.7 | Monitor Crew Performance | Train Dispatcher | NetControl (service design use) | Updated crew schedule | Performance metrics report | Crew performance above 90% | Real-time monitoring challenges in remote locations | Y | N |
| 1.8 | Review Crew Feedback | Superintendent (Division) | PS Technology (PST) | Performance metrics report | Feedback summary | Feedback response rate above 90% | Handling conflicting feedback from different crew members | N | Y |
| 1.9 | Adjust Crew Assignments | Crew Caller / Crew Dispatcher | PS Technology (PST) | Feedback summary | Adjusted crew assignment order | Assignment adjustment rate above 85% | Balancing workload and crew preferences | Y | N |
| 1.10 | Update Crew Records | Crew Caller / Crew Dispatcher | CloudMoyo Crew Management (CCM) | Adjusted crew assignment order | Updated crew records | Record update accuracy above 98% | Data integrity issues during updates | N | Y |
| 1.11 | Conduct Crew Briefing | Trainmaster | PS Technology (PST) | Updated crew records | Briefing notes | Briefing attendance rate above 95% | Managing large groups during briefings | Y | N |
| 1.12 | Finalize Crew Deployment | Crew Caller / Crew Dispatcher | PS Technology (PST) | Briefing notes | Deployment confirmation | Deployment accuracy above 98% | Ensuring all crew members are accounted for | N | Y |
📊 KPIs & Risk Register
KPIs
Response time for crew requests under 30 minutes Accuracy of availability data above 95% Crew assignment accuracy above 98% Notification delivery rate above 99% Crew readiness rate above 95% Schedule update accuracy above 98% Crew performance above 90% Feedback response rate above 90% Assignment adjustment rate above 85% Record update accuracy above 98% Briefing attendance rate above 95% Deployment accuracy above 98%
Key Risks
Inaccurate crew availability data leading to staffing shortages Crew conflicts or scheduling errors causing delays System outages affecting notification and tracking processes Handling unprepared or unavailable crew members impacting operations Data integrity issues during updates compromising crew records
Swim Lanes
Crew Caller / Crew Dispatcher · 1.1, 1.3, 1.4, 1.6, 1.9, 1.10, 1.12 Trainmaster · 1.5, 1.11 Superintendent (Division) · 1.8