RR-14 RR-14-03-01 — Labor Relations under the Railway Labor Act
This process documents the labor relations activities under the Railway Labor Act for a US Class I freight railroad, focusing on ensuring compliance with labor agreements and managing workforce issues.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-14-03-01 |
|---|---|
| Domain Family | CORPORATE |
| L1 Domain | HR, Labor Relations & Training |
| L2 Process Group | Labor Relations under the Railway Labor Act |
| Trigger | Initiated by a Labor Relations Officer upon identification of a potential labor dispute or when there is a need to review existing labor contracts. |
| Outcome | Successful completion results in the resolution of labor disputes, updated labor contracts, and adherence to Railway Labor Act requirements, ensuring smooth operations and maintaining workforce stability. |
| Systems | NetControl TRAIN II Mobile classroom training trailers Umler |
| Regulatory Hooks | 49 CFR Part 217 49 CFR Part 232 |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Identify Labor Dispute | Labor Relations Officer | NetControl | Employee complaints or reports of labor disputes | Dispute log and initial assessment | Time to identify dispute under 24 hours | Delays in identifying disputes can lead to escalation. | Y | N |
| 1.2 | Review Labor Contract | Labor Relations Officer | TRAIN II | Current labor contract and dispute log | Contract review report | Time to complete contract review under 48 hours | Misinterpretation of contract terms can lead to legal issues. | Y | N |
| 1.3 | Conduct Mediation Session | Labor Relations Officer | Mobile classroom training trailers | Contract review report and dispute log | Mediation session notes | Number of mediation sessions held within 7 days | Failed mediations can lead to strikes or lockouts. | Y | N |
| 1.4 | Negotiate Settlement Terms | Labor Relations Officer | Umler | Mediation session notes and contract review report | Proposed settlement agreement | Time to negotiate terms under 10 days | Unfavorable settlements can impact workforce morale. | Y | N |
| 1.5 | Review Proposed Settlement | President and CEO | NetControl | Proposed settlement agreement | Approval or rejection of proposed settlement | Time to review and approve/reject under 5 days | Rejection can lead back to mediation or arbitration. | Y | N |
| 1.6 | Finalize Labor Contract | Labor Relations Officer | TRAIN II | Approval of proposed settlement | Updated labor contract | Time to finalize contract under 3 days | Errors in finalizing the contract can lead to legal challenges. | N | Y |
| 1.7 | Communicate with Employees | Labor Relations Officer | Mobile classroom training trailers | Updated labor contract | Employee communication plan and feedback | Number of employees informed within 2 days | Poor communication can lead to misunderstandings. | N | Y |
| 1.8 | Monitor Compliance | Labor Relations Officer | NetControl | Updated labor contract and employee feedback | Compliance report | Frequency of compliance checks per month | Non-compliance can lead to further disputes. | Y | N |
| 1.9 | Review and Update Policies | Labor Relations Officer | TRAIN II | Compliance report | Updated labor policies | Time to update policies under 6 months | Outdated policies can lead to legal non-compliance. | Y | N |
| 1.10 | Train Employees on New Policies | Training Instructor (TE&Y / mobile classroom) | Mobile classroom training trailers | Updated labor policies | Training completion certificates | Number of employees trained within 1 month | Inadequate training can lead to continued non-compliance. | N | Y |
| 1.11 | Review and Report on Labor Relations | Labor Relations Officer | NetControl | Training completion certificates and compliance report | Annual labor relations report | Time to complete annual review under 1 month | Incomplete reports can lead to missed opportunities for improvement. | N | Y |
| 1.12 | Plan for Future Labor Relations Activities | Labor Relations Officer | NetControl | Annual labor relations report | Future labor relations plan | Time to develop future plan under 1 month | Inadequate planning can lead to future disputes. | Y | N |
📊 KPIs & Risk Register
KPIs
Time to identify dispute under 24 hours Time to complete contract review under 48 hours Number of mediation sessions held within 7 days Time to negotiate terms under 10 days Time to review and approve/reject under 5 days Time to finalize contract under 3 days Number of employees informed within 2 days Frequency of compliance checks per month Time to update policies under 6 months Number of employees trained within 1 month Time to complete annual review under 1 month Time to develop future plan under 1 month
Key Risks
Failed mediations can lead to strikes or lockouts. Unfavorable settlements can impact workforce morale. Errors in finalizing the contract can lead to legal challenges. Poor communication can lead to misunderstandings. Non-compliance can lead to further disputes.
Swim Lanes
Labor Relations Officer · 1.1, 1.2, 1.3, 1.4, 1.6, 1.8, 1.9, 1.10, 1.11, 1.12 President and CEO · 1.5 Training Instructor (TE&Y / mobile classroom) · 1.7