RR-10 RR-10-04-01 — Bid, RFP and Shuttle Train Capacity Auctions
This process involves the bid, request for proposal (RFP), and shuttle train capacity auctions for US Class I freight railroad services. It ensures that customers receive competitive pricing while maintaining operational efficiency.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-10-04-01 |
|---|---|
| Domain Family | COMMERCIAL |
| L1 Domain | Commercial, Pricing & Customer Service |
| L2 Process Group | Bid, RFP and Shuttle Train Capacity Auctions |
| Trigger | Initiated by a customer or account manager when there is a need to secure rail transportation capacity through bidding or RFP processes. |
| Outcome | Successful completion results in the allocation of shuttle train capacity at competitive rates, ensuring timely and cost-effective freight movement for customers. |
| Systems | NetControl I-ETMS Loup Logistics ShipmentVision up.com secure portal Transentric |
| Regulatory Hooks | 49 CFR Part 217 49 CFR Part 220 AAR Interchange Rules (Rule 88 and related) |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Receive Bid/RFP Request | Account Manager / Sales Representative | up.com secure portal | Bid/RFP request from customer | Acknowledgment of receipt | Response time within 24 hours | Handling large volumes of requests efficiently | N | Y |
| 1.2 | Evaluate Bid/RFP | Pricing / Yield Manager | Loup Logistics; ShipmentVision | Bid/RFP details | Evaluation report | Evaluation accuracy rate above 95% | Balancing cost and service quality | Y | N |
| 1.3 | Dedicated Logistics Representative Review | Dedicated Logistics Representative (Loup) | Transentric | Evaluation report | Logistics review report | Review completion rate within 48 hours | Ensuring all logistical aspects are covered | Y | N |
| 1.4 | Bid/RFP Response Preparation | Account Manager / Sales Representative | up.com secure portal; Loup Logistics | Logistics review report | Bid/RFP response document | Response accuracy rate above 90% | Preparing detailed and accurate responses | N | Y |
| 1.5 | Submit Bid/RFP Response | Account Manager / Sales Representative | up.com secure portal | Bid/RFP response document | Confirmation of submission | Submission rate within 72 hours | Meeting tight deadlines | N | Y |
| 1.6 | Evaluate Competitor Bids/RFPs | Pricing / Yield Manager | Loup Logistics; ShipmentVision | Competitor bids/RFPs | Competitor evaluation report | Evaluation accuracy rate above 95% | Comparing multiple complex offers | Y | N |
| 1.7 | Determine Winning Bid/RFP | VP-Loup (Loup Logistics) | Loup Logistics; ShipmentVision | Competitor evaluation report | Winning bid/RFP decision | Decision accuracy rate above 90% | Balancing cost and service quality | Y | N |
| 1.8 | Notify Winning Bidder | Account Manager / Sales Representative | up.com secure portal; Loup Logistics | Winning bid/RFP decision | Notification of winning bid/RFP | Notification rate within 24 hours | Communicating critical information promptly | N | Y |
| 1.9 | Prepare Service Agreement | Account Manager / Sales Representative | up.com secure portal; Loup Logistics | Winning bid/RFP details | Service agreement document | Document preparation rate within 48 hours | Creating detailed and legally compliant documents | N | Y |
| 1.10 | Sign Service Agreement | Account Manager / Sales Representative | up.com secure portal; Loup Logistics | Service agreement document | Signed service agreement | Signing rate within 72 hours | Securing customer approval | N | Y |
| 1.11 | Update System with Agreement Details | Service Design / Network Planning Analyst | NetControl; I-ETMS | Signed service agreement | Updated system records | System update accuracy rate above 95% | Maintaining accurate and up-to-date systems | N | Y |
| 1.12 | Monitor Service Performance | Account Manager / Sales Representative | up.com secure portal; Loup Logistics | Service agreement details | Performance monitoring report | Performance compliance rate above 90% | Ensuring continuous service quality | Y | N |
📊 KPIs & Risk Register
KPIs
Response time within 24 hours Evaluation accuracy rate above 95% Review completion rate within 48 hours Response accuracy rate above 90% Submission rate within 72 hours Decision accuracy rate above 90% Notification rate within 24 hours Document preparation rate within 48 hours Signing rate within 72 hours System update accuracy rate above 95% Performance compliance rate above 90%
Key Risks
Inaccurate bid/RFP evaluation leading to missed opportunities Late submission of responses affecting customer satisfaction Errors in service agreement documents leading to legal issues System update failures causing operational disruptions Non-compliance with performance metrics impacting customer trust
Swim Lanes
Account Manager / Sales Representative · 1.1, 1.4, 1.5, 1.8, 1.9, 1.10 Pricing / Yield Manager · 1.2, 1.6 Dedicated Logistics Representative (Loup) · 1.3 VP-Loup (Loup Logistics) · 1.7 Service Design / Network Planning Analyst · 1.11