RR-02 RR-02-07-01 — Slow Order, Heat and Cold Order Management
This process manages slow orders, heat orders, and cold orders to ensure safe and efficient train movements while adhering to regulatory requirements.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-02-07-01 |
|---|---|
| Domain Family | NETWORK & PLANNING |
| L1 Domain | Dispatching & Train Movement |
| L2 Process Group | Slow Order, Heat and Cold Order Management |
| Trigger | Detection of a track defect or weather condition that requires the implementation of a slow order, heat order, or cold order. |
| Outcome | Safe and timely movement of trains through affected areas with minimal delays. |
| Systems | NetControl CADx Umler EHMS |
| Regulatory Hooks | 49 CFR Part 232 GCOR |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Identify Defect or Condition | Track Inspector | Wayside defect detector network | Defect report from track inspection | Defect log entry in NetControl | Time to identify defect under 1 hour | False positives leading to unnecessary orders | N | Y |
| 1.2 | Assess Order Type | Train Dispatcher | NetControl | Defect log entry | Order type determination (slow, heat, cold) | Correct order type determination rate above 95% | Misclassification of orders leading to safety risks | Y | N |
| 1.3 | Notify Affected Trains | Train Dispatcher | NetControl / CADx | Order type determination | Notification message to affected trains | Notification accuracy rate above 98% | Missed notifications causing delays | N | Y |
| 1.4 | Update Train Schedule | Train Dispatcher | NetControl / CADx | Notification message | Updated train schedule with order details | Schedule update time under 30 minutes | Delays in updating schedules leading to further delays | N | Y |
| 1.5 | Monitor Train Compliance | Control Operator | NetControl / CADx | Updated train schedule | Compliance report | Train compliance rate above 90% | Non-compliance leading to safety issues | Y | N |
| 1.6 | Review and Adjust Orders | Train Dispatcher | NetControl / CADx | Compliance report | Adjusted order if necessary | Order adjustment rate under 5% | Overly restrictive orders causing unnecessary delays | Y | N |
| 1.7 | Clear Orders When Safe | Train Dispatcher | NetControl / CADx | Safety confirmation from affected area | Order clearance message | Order clearance time under 2 hours | Delayed order clearances causing unnecessary delays | Y | N |
| 1.8 | Update Maintenance Records | Track Inspector | Umler / EHMS | Order clearance message | Updated maintenance record | Maintenance record update time under 4 hours | Delayed updates leading to missed maintenance opportunities | N | Y |
| 1.9 | Review and Report | Train Dispatcher | NetControl / CADx | Order clearance message | Process review report | Review report accuracy rate above 85% | Inaccurate reports leading to incorrect decision-making | Y | N |
| 1.10 | Notify Stakeholders | Train Dispatcher | NetControl / CADx | Process review report | Stakeholder notification | Stakeholder notification time under 24 hours | Delayed notifications causing confusion | N | Y |
| 1.11 | Update Training Materials | Service Design / Network Planning Analyst | NetControl (service design use) | Process review report | Updated training materials | Training material update rate above 80% | Outdated training materials leading to operational inefficiencies | Y | N |
| 1.12 | Conduct Post-Process Review | Train Dispatcher | NetControl / CADx | Stakeholder notification | Post-process review report | Post-review accuracy rate above 90% | Inaccurate reviews leading to incorrect future decisions | Y | N |
📊 KPIs & Risk Register
KPIs
Time to identify defect under 1 hour Correct order type determination rate above 95% Notification accuracy rate above 98% Schedule update time under 30 minutes Train compliance rate above 90% Order adjustment rate under 5% Order clearance time under 2 hours Maintenance record update time under 4 hours Review report accuracy rate above 85% Stakeholder notification time under 24 hours Training material update rate above 80% Post-review accuracy rate above 90%
Key Risks
Air brake test defect released to the road Misclassification of orders leading to safety risks Non-compliance leading to safety issues Overly restrictive orders causing unnecessary delays Delayed order clearances causing unnecessary delays
Swim Lanes
Train Dispatcher · 1.2, 1.3, 1.4, 1.6, 1.7, 1.9, 1.10, 1.12 Control Operator · 1.5 Track Inspector · 1.1, 1.8 Service Design / Network Planning Analyst · 1.11