RR-04 RR-04-03-01 — Hours of Service Compliance & Records
This process ensures compliance with Hours of Service (HOS) regulations for railroad crews by tracking their working hours and providing necessary documentation.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-04-03-01 |
|---|---|
| Domain Family | OPERATIONS |
| L1 Domain | Crew Management |
| L2 Process Group | Hours of Service Compliance & Records |
| Trigger | The initiation of a new train crew assignment or the start of a shift. |
| Outcome | Successful completion produces accurate HOS records, ensuring adherence to regulatory requirements and maintaining crew safety and productivity. |
| Systems | NetControl I-ETMS PS Technology (PST) HASTUS CloudMoyo Crew Management (CCM) |
| Regulatory Hooks | 49 CFR Part 228 GCOR 6.28 |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Crew Assignment | Train Dispatcher | NetControl | Shift schedule and crew availability data | Assigned train crew roster | On-time crew assignment rate > 95% | Inadequate crew availability leading to delays | N | Y |
| 1.2 | HOS Log Initialization | Crew Caller / Crew Dispatcher | PS Technology (PST) | Assigned train crew roster | Initialized HOS log for the shift | Complete HOS logs within 10 minutes of assignment > 98% | Delayed log initialization affecting real-time monitoring | N | Y |
| 1.3 | Train Departure Notification | Locomotive Engineer | I-ETMS | Departure time and train details | Updated HOS log with departure timestamp | Accurate departure time recording > 99% | Incorrect or missing timestamps affecting compliance | N | Y |
| 1.4 | Duty Status Update | Conductor | HASTUS | Current duty status (e.g., on-duty, off-duty) | Updated HOS log with duty status | Real-time duty status updates > 95% | Inaccurate or delayed status updates leading to violations | Y | Y |
| 1.5 | Break Notification | Brakeman/Trainman | PS Technology (PST) | Break start and end times | Updated HOS log with break details | Complete break records within 5 minutes > 98% | Omitted or incorrect break records affecting compliance | Y | Y |
| 1.6 | Train Arrival Notification | Locomotive Engineer | I-ETMS | Arrival time and train details | Updated HOS log with arrival timestamp | Accurate arrival time recording > 99% | Incorrect or missing timestamps affecting compliance | N | Y |
| 1.7 | Daily Log Review | Trainmaster | CloudMoyo Crew Management (CCM) | HOS log for the day | Compliance report and any necessary corrections | Daily log review completion rate > 98% | Incomplete or inaccurate logs requiring extensive manual correction | Y | Y |
| 1.8 | Exception Handling | Crew Caller / Crew Dispatcher | PS Technology (PST) | Compliance report and exceptions | Corrected HOS log with exception notes | Exception resolution rate within 24 hours > 95% | Delayed exception handling leading to potential violations | Y | N |
| 1.9 | Weekly Compliance Report | Superintendent (Division) | CloudMoyo Crew Management (CCM) | Daily compliance reports | Weekly HOS compliance summary | Weekly report accuracy > 98% | Inaccurate or incomplete weekly summaries affecting management oversight | N | Y |
| 1.10 | Monthly Review Meeting | Local Chairman / General Chairman (union) | NetControl | Weekly compliance summary and any issues | Action plan for addressing non-compliance issues | Participation rate in monthly review meetings > 95% | Low participation leading to missed opportunities for improvement | Y | N |
| 1.11 | Annual Audit | Chairman, President and CEO (plan sponsor level) | CloudMoyo Crew Management (CCM) | Monthly review meeting outcomes and compliance data | Annual HOS audit report and recommendations | Audit completion rate > 98% | Delayed audits affecting overall regulatory compliance | Y | N |
| 1.12 | Continuous Improvement Plan | VP Network Planning & Operations | NetControl | Annual audit report and recommendations | Updated HOS management plan | Plan update rate > 95% | Stale plans leading to ongoing compliance issues | Y | N |
📊 KPIs & Risk Register
KPIs
On-time crew assignment rate > 95% Complete HOS logs within 10 minutes of assignment > 98% Accurate departure time recording > 99% Real-time duty status updates > 95% Complete break records within 5 minutes > 98% Accurate arrival time recording > 99% Daily log review completion rate > 98% Exception resolution rate within 24 hours > 95% Weekly report accuracy > 98% Participation rate in monthly review meetings > 95% Audit completion rate > 98% Plan update rate > 95%
Key Risks
Air brake test defect released to the road Inadequate crew availability leading to delays Incorrect or missing timestamps affecting compliance Omitted or incorrect break records affecting compliance Incomplete or inaccurate weekly summaries affecting management oversight
Swim Lanes
Train Dispatcher · 1.1, 1.3 Crew Caller / Crew Dispatcher · 1.2, 1.5, 1.8 Locomotive Engineer · 1.3, 1.6 Conductor · 1.4 Brakeman/Trainman · 1.5 Trainmaster · 1.7 Superintendent (Division) · 1.9 Local Chairman / General Chairman (union) · 1.10 Chairman, President and CEO (plan sponsor level) · 1.11 VP Network Planning & Operations · 1.12