RR-10 RR-10-02-02 — Pricing, Tariffs and Rate Quotation
This process involves the pricing, tariff, and rate quotation for freight services provided by a US Class I railroad. It includes customer inquiry handling, rate calculation, proposal generation, and finalization of contracts.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-10-02-02 |
|---|---|
| Domain Family | COMMERCIAL |
| L1 Domain | Commercial, Pricing & Customer Service |
| L2 Process Group | Pricing, Tariffs and Rate Quotation |
| Trigger | A customer initiates a request for pricing or a quote through the up.com secure portal or Loup Logistics system. |
| Outcome | Successful completion produces a finalized pricing agreement or tariff quotation that is communicated back to the customer via the same channels. |
| Systems | Loup Logistics ShipmentVision up.com secure portal TRAIN II |
| Regulatory Hooks | 49 CFR Part 217 49 CFR Part 232 AAR Interchange Rules (Rule 88 and related) GCOR 6.28 |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Customer Inquiry Reception | Account Manager / Sales Representative | up.com secure portal; Loup Logistics | Customer inquiry with shipment details | Inquiry logged and routed to Pricing team | Response time within 2 hours | Handling complex customer requests | N | N |
| 1.2 | Rate Calculation | Pricing / Yield Manager | Loup Logistics; ShipmentVision | Shipment details from inquiry | Calculated rate proposal | Accuracy of rate calculation within 95% | Accurate cost estimation | Y | Y |
| 1.3 | Proposal Review | VP-Loup (Loup Logistics) | Loup Logistics; up.com secure portal | Rate proposal | Approved or revised rate proposal | Review time within 24 hours | Balancing customer satisfaction and profitability | Y | N |
| 1.4 | Customer Notification | Account Manager / Sales Representative | up.com secure portal; Loup Logistics | Approved rate proposal | Notification sent to customer | Notification delivery within 1 hour | Effective communication of pricing details | N | Y |
| 1.5 | Contract Finalization | Account Manager / Sales Representative | Loup Logistics; up.com secure portal | Customer acceptance of proposal | Signed contract | Finalization time within 3 days | Handling customer objections | Y | N |
| 1.6 | Rate Quotation Documentation | Pricing / Yield Manager | Loup Logistics; TRAIN II | Signed contract | Quotation documentation updated in system | Documentation accuracy within 90% | Maintaining accurate records | N | Y |
| 1.7 | Rate Quotation Review by Compliance Team | Service Design / Network Planning Analyst | Loup Logistics; GCOR | Quotation documentation | Compliance report | Review time within 48 hours | Ensuring regulatory compliance | Y | N |
| 1.8 | Rate Quotation Approval by Management | VP Network Planning & Operations | Loup Logistics; up.com secure portal | Compliance report | Approval or rejection of quotation | Decision time within 72 hours | Balancing operational needs and financial goals | Y | N |
| 1.9 | Rate Quotation Implementation | Account Manager / Sales Representative | Loup Logistics; up.com secure portal | Approved quotation | Quotation implemented in system | Implementation time within 24 hours | Smooth transition of new rates | N | Y |
| 1.10 | Customer Follow-Up | Account Manager / Sales Representative | up.com secure portal; Loup Logistics | Implemented quotation | Follow-up communication with customer | Follow-up rate within 7 days | Ensuring customer satisfaction | N | Y |
| 1.11 | Rate Quotation Reporting | Pricing / Yield Manager | Loup Logistics; TRAIN II | Quotation implementation details | Reporting to senior management | Report accuracy within 95% | Accurate reporting for decision-making | N | Y |
| 1.12 | Rate Quotation Review and Adjustment | Pricing / Yield Manager | Loup Logistics; ShipmentVision | Customer feedback and market trends | Adjusted rate proposal | Adjustment accuracy within 85% | Dynamic pricing adjustments | Y | N |
📊 KPIs & Risk Register
KPIs
Response time within 2 hours Accuracy of rate calculation within 95% Review time within 24 hours Notification delivery within 1 hour Finalization time within 3 days Documentation accuracy within 90% Review time within 48 hours Decision time within 72 hours Implementation time within 24 hours Follow-up rate within 7 days Report accuracy within 95% Adjustment accuracy within 85%
Key Risks
Inaccurate rate calculation leading to customer dissatisfaction Non-compliance with regulatory requirements resulting in fines or penalties Delays in contract finalization affecting business operations Technical issues with Loup Logistics or up.com secure portal causing data loss Market fluctuations impacting the profitability of proposed rates
Swim Lanes
Account Manager / Sales Representative · 1.1, 1.4, 1.5, 1.9, 1.10 Pricing / Yield Manager · 1.2, 1.3, 1.6, 1.7, 1.11, 1.12 VP-Loup (Loup Logistics) · 1.3 Service Design / Network Planning Analyst · 1.7 VP Network Planning & Operations · 1.8