RR-04 RR-04-03-03 — Hours of Service Compliance & Records
This process ensures hours of service (HOS) compliance and records for crew members on US Class I freight railroad operations, adhering to federal regulations and maintaining safety standards.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-04-03-03 |
|---|---|
| Domain Family | OPERATIONS |
| L1 Domain | Crew Management |
| L2 Process Group | Hours of Service Compliance & Records |
| Trigger | The initiation of a new train trip or shift change |
| Outcome | Successful completion produces accurate HOS records, ensuring compliance with 49 CFR Part 228 and maintaining safe operating practices. |
| Systems | PS Technology (PST) CloudMoyo Crew Management (CCM) EHMS (Equipment Health Management System) NetControl trackHOS-class HOS monitoring tools |
| Regulatory Hooks | 49 CFR Part 228 GCOR 6.28 |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Crew Assignment | Train Dispatcher | PS Technology (PST) | Dispatch order, crew availability data | Assigned crew list | On-time crew assignment rate > 95% | Inadequate crew availability | N | Y |
| 1.2 | HOS Log Initialization | Crew Caller / Crew Dispatcher | CloudMoyo Crew Management (CCM) | Assigned crew list, dispatch order details | Initialized HOS log | Initialization accuracy rate > 98% | Incorrect log initialization | N | Y |
| 1.3 | Pre-Trip Inspection | Locomotive Engineer | EHMS (Equipment Health Management System) | Train details, equipment status | Inspection report | Inspection completion rate > 99% | Deferred inspections | Y | N |
| 1.4 | Train Departure | Locomotive Engineer | NetControl (service design use) | Departure order, HOS log | Departure confirmation | On-time departure rate > 95% | Late departures | N | Y |
| 1.5 | In-Route Monitoring | Crew Caller / Crew Dispatcher | trackHOS-class HOS monitoring tools | Train location, HOS log | Real-time HOS status update | Monitoring accuracy rate > 98% | Missed monitoring updates | Y | N |
| 1.6 | Mid-Trip Break | Brakeman/Trainman | CrewPro | HOS log, break schedule | Break record | Break compliance rate > 95% | Non-compliant breaks | Y | Y |
| 1.7 | Terminal Arrival | Locomotive Engineer | NetControl (service design use) | Arrival order, HOS log | Arrival confirmation | On-time arrival rate > 95% | Late arrivals | N | Y |
| 1.8 | Post-Trip Inspection | Locomotive Engineer | EHMS (Equipment Health Management System) | Train details, equipment status | Inspection report | Inspection completion rate > 99% | Deferred inspections | Y | N |
| 1.9 | HOS Log Finalization | Crew Caller / Crew Dispatcher | CloudMoyo Crew Management (CCM) | Final HOS data, inspection reports | Finalized HOS log | Log finalization accuracy rate > 98% | Incorrect log finalization | N | Y |
| 1.10 | HOS Compliance Review | Trainmaster | CloudMoyo Crew Management (CCM) | Finalized HOS logs, crew performance data | Compliance report | Compliance rate > 95% | Non-compliant operations | Y | N |
| 1.11 | Exception Handling | Crew Caller / Crew Dispatcher | CloudMoyo Crew Management (CCM) | Compliance report, exception details | Exception resolution plan | Exception resolution rate > 90% | Unresolved exceptions | Y | N |
| 1.12 | Post-Trip Reporting | Train Dispatcher | PS Technology (PST) | Exception resolution plan, crew feedback | Final report | Reporting accuracy rate > 98% | Incorrect reporting | N | Y |
📊 KPIs & Risk Register
KPIs
On-time crew assignment rate > 95% Initialization accuracy rate > 98% Inspection completion rate > 99% On-time departure rate > 95% Monitoring accuracy rate > 98% Break compliance rate > 95% On-time arrival rate > 95% Log finalization accuracy rate > 98% Compliance rate > 95% Exception resolution rate > 90% Reporting accuracy rate > 98%
Key Risks
Non-compliant breaks Deferred inspections Late arrivals Unresolved exceptions Incorrect reporting
Swim Lanes
Train Dispatcher · 1.1, 1.4, 1.7, 1.12 Crew Caller / Crew Dispatcher · 1.2, 1.5, 1.9, 1.11 Locomotive Engineer · 1.3, 1.6, 1.8 Brakeman/Trainman · 1.6