RR-09 RR-09-06-02 — Chassis and Container Pool Management

This process manages the allocation, tracking, and maintenance of chassis and containers within the intermodal operations of a US Class I freight railroad. It ensures efficient utilization of resources, compliance with regulations, and optimal service delivery to customers.

🗺 BPMN Process Flow

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📋 Process Attributes

Process ID	RR-09-06-02
Domain Family	OPERATIONS
L1 Domain	Intermodal & Automotive Operations
L2 Process Group	Chassis and Container Pool Management
Trigger	Receipt of an order for chassis or container rental from a BCO (Beneficial Cargo Owner) through the up.com customer portal or direct communication.
Outcome	Successful completion results in the timely availability of chassis and containers at designated ICTFs (Intermodal Container Transfer Facilities), with accurate tracking, maintenance records, and compliance with all relevant regulations.
Systems	UPGo EMP and UMAX container fleets Driver scanning / gate technology (generic 'Yard System') ICTF (Intermodal Container Transfer Facility), Long Beach; Joliet Intermodal Terminal; Global IV Intermodal Terminal (Chicago area) EHMS (Equipment Health Management System) up.com customer portal CHARM car hire accounting
Regulatory Hooks	49 CFR Part 232 GCOR 6.28 C-TPAT (Customs-Trade Partnership Against Terrorism)

📋 L4 Process Steps

Step	Name	Role	System	Input	Output	KPI	Pain Point / Risk	Decision?	Exception?
1.1	Order Processing	AVP Marketing and Sales (intermodal)	up.com customer portal	BCO order request	Confirmed order details	Order processing time under 2 hours	Handling unexpected high demand	N	Y
1.2	Chassis/Container Availability Check	Intermodal Terminal Manager	UPGo; EMP and UMAX container fleets	Confirmed order details	Availability report	95% availability of requested chassis/containers within 24 hours	Inventory discrepancies	Y	N
1.3	Chassis/Container Allocation	Intermodal Terminal Manager	UPGo; EMP and UMAX container fleets	Availability report	Allocation plan	90% allocation accuracy within 1 hour	Resource constraints	N	Y
1.4	Chassis/Container Pickup	Drayman / Draymen	Driver scanning / gate technology (generic 'Yard System')	Allocation plan	Pickup confirmation	98% pickup accuracy within 1 hour	Weather delays	N	Y
1.5	Chassis/Container Delivery to ICTF	Drayman / Draymen	ICTF (Intermodal Container Transfer Facility), Long Beach; Joliet Intermodal Terminal; Global IV Intermodal Terminal (Chicago area)	Pickup confirmation	Delivery report	95% on-time delivery to ICTFs within 24 hours	Traffic congestion	Y	N
1.6	Chassis/Container Maintenance Check	Car Inspector (Carman)	EHMS (Equipment Health Management System)	Delivery report	Maintenance status report	98% compliance with maintenance standards	Hidden defects	Y	N
1.7	Chassis/Container Return to Terminal	Drayman / Draymen	Driver scanning / gate technology (generic 'Yard System')	Maintenance status report	Return confirmation	95% return accuracy within 24 hours	Logistics coordination	N	Y
1.8	Chassis/Container Inventory Update	Intermodal Terminal Manager	UPGo; EMP and UMAX container fleets	Return confirmation	Updated inventory report	90% accuracy in inventory records	Data synchronization issues	N	Y
1.9	Chassis/Container Billing	AVP Marketing and Sales (intermodal)	up.com customer portal; CHARM car hire accounting	Updated inventory report	Invoicing details	98% accuracy in billing information	Complex pricing structures	Y	N
1.10	Chassis/Container Audit and Reporting	Intermodal Terminal Manager	UPGo; EMP and UMAX container fleets; CHARM car hire accounting	Invoicing details	Audit report	95% compliance with audit standards	Data integrity issues	Y	N
1.11	Chassis/Container Disposal or Repurposing	Intermodal Terminal Manager	UPGo; EMP and UMAX container fleets	Audit report	Disposal or repurposing plan	90% effective disposal rate	Market demand fluctuations	Y	N
1.12	Chassis/Container Cycle Review and Optimization	AVP Marketing and Sales (intermodal)	UPGo; EMP and UMAX container fleets; CHARM car hire accounting	Disposal or repurposing plan	Optimization report	95% cycle time reduction within 6 months	Resource allocation	N	Y

📊 KPIs & Risk Register

KPIs

Order processing time under 2 hours 95% availability of requested chassis/containers within 24 hours 90% allocation accuracy within 1 hour 98% pickup accuracy within 1 hour 95% on-time delivery to ICTFs within 24 hours 98% compliance with maintenance standards 95% return accuracy within 24 hours 90% accuracy in inventory records 98% accuracy in billing information 95% compliance with audit standards 90% effective disposal rate 95% cycle time reduction within 6 months

Key Risks

Inventory discrepancies leading to order delays Resource constraints affecting allocation and delivery Weather delays impacting pickup and return processes Traffic congestion causing delivery delays Hidden defects in chassis or containers compromising safety

Swim Lanes

AVP Marketing and Sales (intermodal) · 1.1, 1.9, 1.12 Intermodal Terminal Manager · 1.2, 1.3, 1.8, 1.10, 1.11 Drayman / Draymen · 1.4, 1.5, 1.7 Car Inspector (Carman) · 1.6

Independently compiled from public sources. Not affiliated with, sponsored by, or endorsed by Union Pacific or any other railroad. Illustrative of US Class I practice; every system, regulation, role and metric named here traces to a sourced entry in registries/.