RR-09 RR-09-04-02 — Drayage and Motor Carrier Coordination
This process coordinates the movement of intermodal containers between rail terminals and motor carriers, ensuring efficient handling, security, and compliance with regulations.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-09-04-02 |
|---|---|
| Domain Family | OPERATIONS |
| L1 Domain | Intermodal & Automotive Operations |
| L2 Process Group | Drayage and Motor Carrier Coordination |
| Trigger | Receipt of a shipment notification from a BCO or customer portal indicating an inbound or outbound intermodal container. |
| Outcome | Successful coordination results in the timely delivery of intermodal containers to their destination via either rail or road transportation, maintaining safety standards and regulatory compliance. |
| Systems | UPGo EMP and UMAX container fleets Yard System ICTF (Intermodal Container Transfer Facility) NetControl Harriman Dispatching Center I-ETMS (Interoperable Electronic Train Management System) EHMS (Equipment Health Management System) up.com customer portal Interline Settlement System (ISS) / Switching Settlement Data Exchange (SSDX) TRAIN II (Tele Rail Automated Information Network Phase 2) |
| Regulatory Hooks | 49 CFR Part 232 GCOR 6.28 C-TPAT (Customs-Trade Partnership Against Terrorism) |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Receive Shipment Notification | BCO (Beneficial Cargo Owner) | up.com customer portal | Shipment notification with details of container, pickup/drop-off location, and delivery date. | Acknowledgment of receipt by the BCO. | Response time within 1 hour | Delayed notifications from customers. | N | Y |
| 1.2 | Schedule Container Pickup/Drop-off | Intermodal Terminal Manager | UPGo; ICTF (Intermodal Container Transfer Facility) | Shipment notification details. | Scheduled pickup or drop-off time and confirmation. | Pickup/drop-off scheduled within 24 hours of notification receipt | Inadequate scheduling capacity. | Y | N |
| 1.3 | Conduct Pre-Departure Inspection | Car Inspector (Carman) | EHMS (Equipment Health Management System) | Scheduled pickup details. | Inspection report and clearance to move. | 100% inspection compliance rate | Defective containers released to the road. | Y | Y |
| 1.4 | Load Container onto Railcar | Crane/Lift Operator | EMP and UMAX container fleets; Yard System | Inspection report and clearance. | Container securely loaded onto railcar. | Loading time under 1 hour per container | Equipment malfunctions during loading. | N | Y |
| 1.5 | Dispatch Train with Loaded Containers | Train Dispatcher | NetControl; Harriman Dispatching Center | Loaded container details and pickup location. | Dispatch order and train route plan. | Train dispatched within 2 hours of loading completion | Traffic congestion causing delays. | Y | N |
| 1.6 | Monitor Train Movement | Control Operator | I-ETMS (Interoperable Electronic Train Management System) | Dispatch order and train route plan. | Train movement status updates. | Terminal dwell under 24 hours | Track issues causing delays. | N | Y |
| 1.7 | Unload Container at Destination Terminal | Crane/Lift Operator | EMP and UMAX container fleets; Yard System | Train movement status updates. | Container unloaded from railcar. | Unloading time under 1 hour per container | Equipment malfunctions during unloading. | N | Y |
| 1.8 | Conduct Post-Arrival Inspection | Car Inspector (Carman) | EHMS (Equipment Health Management System) | Unloaded container details. | Inspection report and clearance for delivery. | 100% inspection compliance rate | Defective containers released to the road. | Y | Y |
| 1.9 | Coordinate Motor Carrier Delivery | Drayman / Draymen | ICTF (Intermodal Container Transfer Facility) | Inspection report and clearance. | Motor carrier delivery schedule and confirmation. | Delivery to motor carrier within 2 hours of unloading completion | Inadequate coordination with motor carriers. | Y | N |
| 1.10 | Notify BCO of Delivery Status | BCO (Beneficial Cargo Owner) | up.com customer portal | Motor carrier delivery schedule and confirmation. | Acknowledgment from the BCO. | Notification time within 1 hour of delivery completion | Delayed notifications to customers. | N | Y |
| 1.11 | Update Interline Settlement System | VP Network Planning & Operations | Interline Settlement System (ISS) / Switching Settlement Data Exchange (SSDX) | Delivery status and charges. | Updated settlement records. | 100% accurate settlement data entry rate | Data entry errors causing financial discrepancies. | N | Y |
| 1.12 | Review and Report Process Performance | AVP Marketing and Sales (intermodal) | TRAIN II (Tele Rail Automated Information Network Phase 2) | Process performance data. | Performance report and recommendations. | 95% process completion rate within SLAs | Non-compliance with service level agreements. | Y | N |
📊 KPIs & Risk Register
KPIs
Response time within 1 hour Pickup/drop-off scheduled within 24 hours of notification receipt Loading time under 1 hour per container Train dispatched within 2 hours of loading completion Terminal dwell under 24 hours Unloading time under 1 hour per container Delivery to motor carrier within 2 hours of unloading completion Notification time within 1 hour of delivery completion 100% accurate settlement data entry rate 95% process completion rate within SLAs
Key Risks
Defective containers released to the road Equipment malfunctions during loading/unloading Traffic congestion causing delays Track issues causing delays Inadequate coordination with motor carriers Data entry errors causing financial discrepancies Non-compliance with service level agreements
Swim Lanes
BCO (Beneficial Cargo Owner) · 1.1, 1.10 Intermodal Terminal Manager · 1.2 Car Inspector (Carman) · 1.3, 1.8 Crane/Lift Operator · 1.4, 1.7 Train Dispatcher · 1.5 Control Operator · 1.6 Drayman / Draymen · 1.9 VP Network Planning & Operations · 1.11 AVP Marketing and Sales (intermodal) · 1.12