RR-09 RR-09-08-01 — Automotive Loading, Multilevel Handling and Vehicle Damage
This process involves the loading, handling, and damage assessment of automotive vehicles at intermodal terminals using UPGo container fleets. It ensures compliance with C-TPAT regulations and aims to minimize vehicle damage during transit.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-09-08-01 |
|---|---|
| Domain Family | OPERATIONS |
| L1 Domain | Intermodal & Automotive Operations |
| L2 Process Group | Automotive Loading, Multilevel Handling and Vehicle Damage |
| Trigger | Receipt of a shipment notification from a BCO or Drayman indicating the arrival of automotive vehicles for intermodal transport. |
| Outcome | Successful loading, secure handling, and dispatching of automotive vehicles with minimal damage, adhering to regulatory standards and safety protocols. |
| Systems | NetControl I-ETMS UPGo EHMS ISS / SSDX / CHDX |
| Regulatory Hooks | 49 CFR Part 232 AAR Interchange Rules |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Receive Shipment Notification | BCO (Beneficial Cargo Owner) | up.com customer portal | Shipment notification with details of the automotive vehicles | Acknowledgment of receipt | Notification received within 1 hour | Delayed notifications can lead to scheduling issues. | N | N |
| 1.2 | Assign Yard Resources | Intermodal Terminal Manager | NetControl | Shipment notification and terminal availability data | Resource allocation plan | Resources allocated within 30 minutes of notification receipt | Inadequate resource allocation can cause delays. | Y | N |
| 1.3 | Prepare Container Fleet | Crane/Lift Operator | UPGo | Resource allocation plan | Prepared container fleet with necessary equipment | Container fleet ready within 1 hour of resource allocation | Equipment malfunctions can delay operations. | N | Y |
| 1.4 | Load Automotive Vehicles | Crane/Lift Operator | UPGo | Prepared container fleet and vehicle details | Loaded containers with automotive vehicles | Loading completed within 2 hours | Incorrect loading can lead to damage. | Y | N |
| 1.5 | Conduct Pre-Dispatch Inspection | Car Inspector (Carman) | EHMS | Loaded containers | Inspection report with any noted issues | Inspection completed within 30 minutes | Undetected issues can lead to safety hazards. | Y | N |
| 1.6 | Update Terminal Status | Intermodal Terminal Manager | NetControl | Inspection report and dispatch plan | Updated terminal status in NetControl | Status updated within 10 minutes of inspection completion | Incorrect status updates can cause operational disruptions. | N | Y |
| 1.7 | Dispatch Train | Train Dispatcher | I-ETMS | Updated terminal status and dispatch plan | Dispatch order with train details | Train dispatched within 30 minutes of status update | Late dispatches can impact service levels. | Y | N |
| 1.8 | Monitor Train Movement | Control Operator | I-ETMS | Dispatch order and train movement data | Train movement report | Movement report generated every 30 minutes | Loss of communication can lead to delays. | N | Y |
| 1.9 | Assess Vehicle Damage | Car Inspector (Carman) | EHMS | Train movement report and vehicle details | Damage assessment report | Damage assessment completed within 2 hours of arrival at destination | Undetected damage can lead to customer complaints. | Y | N |
| 1.10 | Notify BCO/Drayman | BCO (Beneficial Cargo Owner) | up.com customer portal | Damage assessment report | Notification of damage status | Notification sent within 1 hour of damage assessment completion | Delayed notifications can affect customer satisfaction. | N | Y |
| 1.11 | Update Interline Settlement System | Intermodal Terminal Manager | ISS / SSDX / CHDX | Damage assessment report and settlement data | Updated interline settlement record | Settlement updated within 24 hours of damage assessment completion | Incorrect settlements can lead to financial discrepancies. | N | Y |
| 1.12 | Finalize Process | Intermodal Terminal Manager | NetControl | Updated settlement record and final status | Process completion report | Process completed within 48 hours of notification receipt | Extended process times can impact overall efficiency. | N | Y |
📊 KPIs & Risk Register
KPIs
Loading completed within 2 hours Inspection completed within 30 minutes Train dispatched within 30 minutes of status update Movement report generated every 30 minutes Damage assessment completed within 2 hours of arrival at destination Notification sent within 1 hour of damage assessment completion Settlement updated within 24 hours of damage assessment completion Process completed within 48 hours of notification receipt
Key Risks
Incorrect loading leading to vehicle damage Undetected issues during pre-dispatch inspection Communication loss during train movement monitoring Undetected damage during final assessment Financial discrepancies due to incorrect settlements
Swim Lanes
BCO (Beneficial Cargo Owner) · 1.1, 1.10 Intermodal Terminal Manager · 1.2, 1.6, 1.11, 1.12 Crane/Lift Operator · 1.3, 1.4 Car Inspector (Carman) · 1.5, 1.9 Train Dispatcher · 1.7 Control Operator · 1.8