RR-04 RR-04-03-02 — Hours of Service Compliance & Records
This process ensures compliance with Hours of Service (HOS) regulations for railroad crews, maintaining accurate records and managing crew schedules to prevent fatigue and ensure safe operations.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-04-03-02 |
|---|---|
| Domain Family | OPERATIONS |
| L1 Domain | Crew Management |
| L2 Process Group | Hours of Service Compliance & Records |
| Trigger | The start of a new shift or the completion of a train trip by a locomotive engineer, conductor, or brakeman/trainman. |
| Outcome | Successful completion produces up-to-date HOS records, adherence to regulatory requirements, and optimized crew schedules for efficient operations. |
| Systems | PS Technology (PST) CloudMoyo Crew Management (CCM) NetControl I-ETMS (Interoperable Electronic Train Management System) |
| Regulatory Hooks | 49 CFR Part 228 49 CFR Part 232 FRA Train Crew Staffing Rule (2024) Railway Labor Act (45 U.S.C. § 151 et seq.) |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Crew Check-in | Locomotive Engineer | PS Technology (PST) | Employee ID, shift start time | HOS record updated with check-in details | On-time check-ins above 95% | Late or missed check-ins due to scheduling conflicts | N | Y |
| 1.2 | Train Departure Notification | Train Dispatcher | NetControl (service design use) | Train ID, departure time | Updated HOS record with departure details | Timely train departures above 98% | Delays affecting crew HOS compliance | N | Y |
| 1.3 | Duty Status Update | Crew Caller / Crew Dispatcher | CloudMoyo Crew Management (CCM) | Train ID, current status | Updated HOS record with duty status | Accurate duty status updates above 90% | Inaccurate or delayed status updates | Y | N |
| 1.4 | Rest Break Notification | Train Dispatcher | I-ETMS (Interoperable Electronic Train Management System) | Train ID, rest break time | Updated HOS record with rest break details | Compliance with rest breaks above 95% | Missed or shortened rest breaks | Y | N |
| 1.5 | Train Arrival Notification | Train Dispatcher | NetControl (service design use) | Train ID, arrival time | Updated HOS record with arrival details | Timely train arrivals above 98% | Delays affecting crew HOS compliance | N | Y |
| 1.6 | Crew Check-out | Locomotive Engineer | PS Technology (PST) | Employee ID, shift end time | HOS record updated with check-out details | On-time check-outs above 95% | Late or missed check-outs due to scheduling conflicts | N | Y |
| 1.7 | HOS Compliance Review | Trainmaster | CloudMoyo Crew Management (CCM) | HOS record for the shift | Compliance report with any violations | HOS compliance rate above 98% | Identifying and addressing HOS violations | Y | N |
| 1.8 | Exception Handling | Superintendent (Division) | CloudMoyo Crew Management (CCM) | Compliance report with exceptions | Action plan for addressing violations | Exception resolution rate above 90% | Handling and resolving HOS compliance issues | Y | N |
| 1.9 | Crew Scheduling Update | Train Dispatcher | PS Technology (PST) | Action plan for addressing violations | Updated crew schedule to prevent future violations | Prevention of future HOS violations above 95% | Adjusting schedules without affecting overall operations | N | Y |
| 1.10 | Final Review and Reporting | Local Chairman / General Chairman (union) | CloudMoyo Crew Management (CCM) | Updated crew schedule and compliance report | Final HOS compliance report for the period | Accurate reporting above 95% | Ensuring accurate and complete reporting | N | Y |
📊 KPIs & Risk Register
KPIs
On-time check-ins above 95% Timely train departures above 98% Accurate duty status updates above 90% Compliance with rest breaks above 95% Timely train arrivals above 98% On-time check-outs above 95% HOS compliance rate above 98% Exception resolution rate above 90% Prevention of future HOS violations above 95% Accurate reporting above 95%
Key Risks
Crew fatigue due to non-compliance with HOS regulations Safety incidents caused by crew fatigue Service disruptions from delayed or missed train arrivals/departures Commercial penalties for failing to meet HOS compliance standards Operational inefficiencies from inaccurate duty status updates
Swim Lanes
Locomotive Engineer · 1.1, 1.6 Train Dispatcher · 1.2, 1.5, 1.9 Crew Caller / Crew Dispatcher · 1.3 Trainmaster · 1.7 Superintendent (Division) · 1.8 Local Chairman / General Chairman (union) · 1.10