RR-04 RR-04-06-02 — Engineer and Conductor Certification
This process outlines the certification and re-certification of locomotive engineers and conductors for a US Class I freight railroad, ensuring compliance with federal regulations and industry standards.
🗺 BPMN Process Flow
Click diagram to zoom & pan • Scroll to zoom • Drag to pan • Download SVG
📋 Process Attributes
| Process ID | RR-04-06-02 |
|---|---|
| Domain Family | OPERATIONS |
| L1 Domain | Crew Management |
| L2 Process Group | Engineer and Conductor Certification |
| Trigger | Initiated by the Crew Caller or Crew Dispatcher upon identification of an engineer or conductor requiring certification or re-certification. |
| Outcome | Successful completion produces a certified engineer or conductor ready to operate trains according to established safety protocols and regulatory requirements. |
| Systems | PS Technology (PST) CrewPro HASTUS CloudMoyo Crew Management (CCM) NetControl I-ETMS |
| Regulatory Hooks | 49 CFR Part 232 GCOR |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Initial Assessment | Crew Caller / Crew Dispatcher | PS Technology (PST) | Employee profile, certification status | Assessment report | Certification assessment completed within 2 business days | Inconsistent data entry in PS Technology | Y | N |
| 1.2 | Training Needs Identification | Trainmaster | CrewPro | Assessment report | Training plan | Training plan developed within 3 business days | Lack of standardized training modules | Y | N |
| 1.3 | Training Execution | Locomotive Engineer / Conductor | HASTUS | Training plan | Training completion certificate | Training completed within 5 business days | Insufficient training resources | Y | N |
| 1.4 | Skill Assessment | Trainmaster / Superintendent (Division) | EHMS | Training completion certificate | Skill assessment report | Skill assessment completed within 2 business days | Subjective skill evaluation | Y | N |
| 1.5 | Certification Review | Local Chairman / General Chairman (union) | CloudMoyo Crew Management (CCM) | Skill assessment report | Certification approval letter | Certification review completed within 3 business days | Union approval delays | Y | N |
| 1.6 | Final Certification Issuance | Crew Caller / Crew Dispatcher | PS Technology (PST) | Certification approval letter | Final certification document | Certification issued within 1 business day | Data synchronization issues between systems | Y | N |
| 2.1 | Pre-Certification Review | Train Dispatcher / Control Operator | NetControl | Final certification document | Pre-certification review report | Pre-certification review completed within 2 business days | Inconsistent data flow between NetControl and PST | Y | N |
| 2.2 | Safety Briefing | Superintendent (Division) / Local Chairman / General Chairman (union) | Umler | Pre-certification review report | Safety briefing record | Safety briefing conducted within 1 business day | Non-compliance with safety protocols | Y | N |
| 2.3 | Final Approval | Chief Dispatcher / VP Network Planning & Operations | I-ETMS | Safety briefing record | Final approval document | Final approval issued within 1 business day | Delayed final approvals | Y | N |
| 3.1 | Certification Update in Systems | Crew Caller / Crew Dispatcher | PS Technology (PST) / CloudMoyo Crew Management (CCM) | Final approval document | Updated certification status | Certification updated within 1 business day | System integration issues | Y | N |
| 3.2 | Notification to Employee | Crew Caller / Crew Dispatcher | up.com customer portal | Updated certification status | Employee notification | Employee notified within 1 business day | Notification delivery failures | Y | N |
| 3.3 | Post-Certification Review | Trainmaster / Superintendent (Division) | HASTUS | Employee notification | Post-certification review report | Post-certification review completed within 2 business days | Inconsistent post-certification performance | Y | N |
📊 KPIs & Risk Register
KPIs
Certification assessment completed within 2 business days Training plan developed within 3 business days Training completed within 5 business days Skill assessment completed within 2 business days Certification review completed within 3 business days Certification issued within 1 business day Pre-certification review completed within 2 business days Safety briefing conducted within 1 business day Final approval issued within 1 business day Certification updated within 1 business day Employee notified within 1 business day Post-certification review completed within 2 business days
Key Risks
Inconsistent data entry in PS Technology Insufficient training resources Subjective skill evaluation Union approval delays Data synchronization issues between systems Inconsistent data flow between NetControl and PST Non-compliance with safety protocols Delayed final approvals System integration issues Notification delivery failures Inconsistent post-certification performance
Swim Lanes
Crew Caller / Crew Dispatcher · 1.1, 1.6, 3.1, 3.2 Trainmaster · 1.2, 1.4, 3.3 Locomotive Engineer / Conductor · 1.3 Local Chairman / General Chairman (union) · 1.5 Train Dispatcher / Control Operator · 2.1 Superintendent (Division) · 2.2 Chief Dispatcher / VP Network Planning & Operations · 2.3