RR-14 RR-14-06-01 — Workforce Planning, Furlough and Recall
This process outlines the workforce planning, furlough, and recall procedures for a US Class I freight railroad, ensuring compliance with labor laws and operational efficiency.
🗺 BPMN Process Flow
Click diagram to zoom & pan • Scroll to zoom • Drag to pan • Download SVG
📋 Process Attributes
| Process ID | RR-14-06-01 |
|---|---|
| Domain Family | CORPORATE |
| L1 Domain | HR, Labor Relations & Training |
| L2 Process Group | Workforce Planning, Furlough and Recall |
| Trigger | Initiated by a Labor Relations Officer upon identification of workforce needs or changes in operational demand. |
| Outcome | A well-planned workforce that aligns with operational requirements while adhering to labor regulations and minimizing disruptions. |
| Systems | TRAIN II CHARM PS Technology NetControl Harriman Dispatching Center |
| Regulatory Hooks | 49 CFR Part 232 GCOR |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Assessment of Workforce Needs | Labor Relations Officer | TRAIN II, CHARM | Operational data, employee records | Workforce needs assessment report | Accuracy of workforce needs forecast (95%) | Inaccurate demand forecasting leading to over or under staffing. | Y | N |
| 1.2 | Furlough Notification | Labor Relations Officer | PS Technology, NetControl | Workforce needs assessment report | Furlough notice letters | Timeliness of furlough notifications (90%) | Delays in notification causing operational disruptions. | N | Y |
| 1.3 | Recall Planning | Labor Relations Officer | TRAIN II, CHARM | Furlough notice letters, employee availability data | Recall plan | Efficiency of recall planning (85%) | Inefficient planning leading to last-minute changes. | Y | N |
| 1.4 | Recall Communication | Labor Relations Officer | PS Technology, NetControl | Recall plan | Recall communication notifications | Effectiveness of recall communication (90%) | Poor communication causing confusion and delays. | N | Y |
| 1.5 | Training for Recalled Employees | Training Instructor (TE&Y / mobile classroom) | TE&Y New Hire Training program, Mobile classroom training trailers | Recall communication notifications, employee records | Training completion certificates | Training completion rate (95%) | Insufficient training leading to operational inefficiencies. | Y | N |
| 1.6 | Integration of Recalled Employees | Chief Dispatcher, Yardmaster | NetControl, Harriman Dispatching Center | Training completion certificates | Employee integration plan | Smoothness of employee integration (80%) | Difficulties in integrating new employees causing operational disruptions. | Y | Y |
| 1.7 | Monitoring and Feedback | Labor Relations Officer, Training Instructor (TE&Y / mobile classroom) | TRAIN II, CHARM | Employee integration plan | Feedback report | Quality of feedback collection (90%) | Lack of timely feedback affecting future planning. | N | Y |
| 1.8 | Adjustment of Workforce Plan | Labor Relations Officer, Service Design / Network Planning Analyst | TRAIN II, CHARM | Feedback report | Adjusted workforce plan | Effectiveness of adjustments (85%) | Ineffective adjustments leading to continued inefficiencies. | Y | N |
| 1.9 | Review and Documentation | Labor Relations Officer, Service Design / Network Planning Analyst | TRAIN II, CHARM | Adjusted workforce plan | Workforce planning documentation | Compliance with documentation standards (95%) | Non-compliance with documentation leading to legal issues. | N | Y |
| 1.10 | Reporting and Review | Chairman, President and CEO (plan sponsor level) | TRAIN II, CHARM | Workforce planning documentation | Executive review report | Quality of executive review (90%) | Poor quality reviews affecting strategic decisions. | Y | N |
| 1.11 | Implementation of Adjustments | Labor Relations Officer, Service Design / Network Planning Analyst | TRAIN II, CHARM | Executive review report | Implementation plan | Speed of implementation (85%) | Slow implementation causing further disruptions. | Y | Y |
| 1.12 | Final Monitoring and Evaluation | Labor Relations Officer, Training Instructor (TE&Y / mobile classroom) | TRAIN II, CHARM | Implementation plan | Final evaluation report | Overall effectiveness of workforce planning (90%) | Ineffective final evaluations leading to missed opportunities. | N | Y |
📊 KPIs & Risk Register
KPIs
Accuracy of workforce needs forecast (95%) Timeliness of furlough notifications (90%) Efficiency of recall planning (85%) Effectiveness of recall communication (90%) Training completion rate (95%) Smoothness of employee integration (80%) Quality of feedback collection (90%) Effectiveness of adjustments (85%) Compliance with documentation standards (95%) Quality of executive review (90%) Speed of implementation (85%) Overall effectiveness of workforce planning (90%)
Key Risks
Inaccurate demand forecasting leading to over or under staffing. Delays in notification causing operational disruptions. Insufficient training leading to operational inefficiencies. Difficulties in integrating new employees causing operational disruptions. Lack of timely feedback affecting future planning.
Swim Lanes
Labor Relations Officer · 1.1, 1.2, 1.3, 1.4, 1.7, 1.8, 1.9, 1.10, 1.11 Training Instructor (TE&Y / mobile classroom) · 1.5, 1.7, 1.9, 1.12 Chief Dispatcher · 1.6 Yardmaster · 1.6