RR-04 RR-04-04-03 — Rest, Attendance and Predictable Scheduling Programs
This process manages crew rest, attendance, and predictable scheduling to ensure compliance with federal regulations and optimize operational efficiency.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-04-04-03 |
|---|---|
| Domain Family | OPERATIONS |
| L1 Domain | Crew Management |
| L2 Process Group | Rest, Attendance and Predictable Scheduling Programs |
| Trigger | Daily start of operations or upon notification of a change in the train schedule |
| Outcome | Crews are scheduled and dispatched according to regulatory requirements, ensuring adequate rest periods and minimizing delays due to crew availability issues. |
| Systems | NetControl I-ETMS PS Technology (PST) CrewPro CloudMoyo Crew Management (CCM) |
| Regulatory Hooks | 49 CFR Part 228 49 CFR Part 240 GCOR (General Code of Operating Rules) |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Review Daily Train Schedule | Train Dispatcher | NetControl | Daily train schedule | Updated train schedule with crew assignments | On-time departure rate above 95% | Inaccurate train schedules leading to last-minute changes | Y | N |
| 1.2 | Check Crew Availability | Crew Caller / Crew Dispatcher | PS Technology (PST) | Crew roster and availability data | Availability report with potential conflicts | Crew availability rate above 90% | Unavailability of key crew members | N | Y |
| 1.3 | Assign Crews to Trains | Train Dispatcher | CrewPro | Updated train schedule and availability report | Crew assignment document | Correct crew assignment rate above 98% | Incorrect crew assignments leading to operational delays | Y | N |
| 1.4 | Update Crew Schedules | Crew Caller / Crew Dispatcher | CloudMoyo Crew Management (CCM) | Crew assignment document | Updated crew schedules and notifications | Crew schedule update accuracy above 95% | Errors in updating crew schedules leading to confusion | N | Y |
| 1.5 | Monitor Crew Rest Periods | Trainmaster | trackHOS-class HOS monitoring tools | Crew schedules and rest period requirements | Rest period compliance report | Rest period compliance rate above 98% | Non-compliance with rest periods leading to fatigue | Y | N |
| 1.6 | Review Attendance Records | Superintendent (Division) | HASTUS | Crew attendance records | Attendance report with discrepancies | Crew attendance rate above 95% | Inaccurate attendance records leading to payroll errors | Y | N |
| 1.7 | Adjust Schedules for Absences | Crew Caller / Crew Dispatcher | PS Technology (PST) | Attendance report with discrepancies | Adjusted crew schedules and notifications | Schedule adjustment accuracy above 90% | Difficulties in adjusting schedules due to unexpected absences | N | Y |
| 1.8 | Conduct Pre-Departure Briefing | Train Dispatcher | NetControl | Updated crew schedules and train details | Briefing notes for each crew | Pre-departure briefing completion rate above 95% | Incomplete briefings leading to operational errors | Y | N |
| 1.9 | Monitor Train Departures | Control Operator | I-ETMS | Crew schedules and train departure times | Departure monitoring report | Train departure adherence rate above 98% | Delays in train departures due to crew issues | Y | N |
| 1.10 | Review Crew Performance | Trainmaster | CloudMoyo Crew Management (CCM) | Crew performance data | Performance review report | Crew performance improvement rate above 85% | Poor crew performance affecting operational efficiency | Y | N |
| 1.11 | Update Crew Training Records | Trainmaster | EHMS (Equipment Health Management System) | Performance review report | Updated crew training records | Crew training completion rate above 90% | Errors in updating training records leading to compliance issues | N | Y |
| 1.12 | Report Crew Management Metrics | Superintendent (Division) | CloudMoyo Crew Management (CCM) | Crew management data | Monthly crew management report | Crew management efficiency rate above 95% | Inaccurate reporting leading to poor decision-making | Y | N |
📊 KPIs & Risk Register
KPIs
On-time departure rate above 95% Crew availability rate above 90% Correct crew assignment rate above 98% Crew schedule update accuracy above 95% Rest period compliance rate above 98% Crew attendance rate above 95% Schedule adjustment accuracy above 90% Pre-departure briefing completion rate above 95% Train departure adherence rate above 98% Crew performance improvement rate above 85% Crew training completion rate above 90% Crew management efficiency rate above 95%
Key Risks
Non-compliance with rest periods leading to fatigue Inaccurate attendance records leading to payroll errors Difficulties in adjusting schedules due to unexpected absences Incomplete briefings leading to operational errors Delays in train departures due to crew issues Poor crew performance affecting operational efficiency Errors in updating training records leading to compliance issues Inaccurate reporting leading to poor decision-making
Swim Lanes
Train Dispatcher · 1.1, 1.3, 1.8 Crew Caller / Crew Dispatcher · 1.2, 1.4, 1.7 Trainmaster · 1.5, 1.9, 1.10 Superintendent (Division) · 1.6, 1.12