RR-14 RR-14-03-02 — Labor Relations under the Railway Labor Act
This process outlines the labor relations activities under the Railway Labor Act for new hires in a US Class I freight railroad. It includes training, documentation, and compliance checks to ensure all new employees are properly onboarded and adhere to labor regulations.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-14-03-02 |
|---|---|
| Domain Family | CORPORATE |
| L1 Domain | HR, Labor Relations & Training |
| L2 Process Group | Labor Relations under the Railway Labor Act |
| Trigger | Hiring of new employees |
| Outcome | New employees are fully trained, documented, and compliant with labor laws, ready for operational duties. |
| Systems | TE&Y (Train, Engine & Yard) New Hire Training program Mobile classroom training trailers Umler (Universal Machine Language Equipment Register) TRAIN II (Tele Rail Automated Information Network Phase 2) |
| Regulatory Hooks | 49 CFR Part 232 GCOR (General Code of Operating Rules) |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | New Hire Notification | Labor Relations Officer | TE&Y (Train, Engine & Yard) New Hire Training program | Hiring notification from HR | Training schedule for new hires | Time to schedule training within 7 days of hire | Delays in scheduling training | N | N |
| 1.2 | Initial Orientation | Training Instructor (TE&Y / mobile classroom) | Mobile classroom training trailers | Training schedule for new hires | Completed orientation checklist | Orientation completion rate above 95% | Low attendance or participation | N | N |
| 1.3 | Labor Agreement Review | Labor Relations Officer | Umler (Universal Machine Language Equipment Register) | Completed orientation checklist | Review of labor agreement terms | Agreement review time within 3 days | Misunderstandings in contract terms | Y | N |
| 1.4 | Safety Training | Training Instructor (TE&Y / mobile classroom) | Mobile classroom training trailers | Review of labor agreement terms | Completed safety training certificate | Safety training pass rate above 90% | High failure rates in safety tests | N | Y |
| 1.5 | Operational Training | Training Instructor (TE&Y / mobile classroom) | Mobile classroom training trailers | Completed safety training certificate | Operational training completion report | Operational training completion rate above 98% | Difficulty in mastering operational procedures | N | Y |
| 1.6 | Performance Evaluation | Labor Relations Officer | TRAIN II (Tele Rail Automated Information Network Phase 2) | Operational training completion report | Performance evaluation form | Evaluation completion within 10 days of training | Subjective evaluations leading to disputes | Y | N |
| 1.7 | Documentation Review | Labor Relations Officer | Umler (Universal Machine Language Equipment Register) | Performance evaluation form | Final documentation package | Documentation accuracy rate above 99% | Errors in documentation leading to legal issues | N | Y |
| 1.8 | Onboarding Completion | Labor Relations Officer | TE&Y (Train, Engine & Yard) New Hire Training program | Final documentation package | Onboarding completion certificate | Onboarding time within 30 days of hire | Extended onboarding period affecting productivity | N | N |
| 1.9 | Post-Onboarding Review | Labor Relations Officer | TRAIN II (Tele Rail Automated Information Network Phase 2) | Onboarding completion certificate | Post-onboarding review report | Review time within 7 days of onboarding | Inadequate support during initial operations | Y | N |
| 1.10 | Feedback Loop | Labor Relations Officer | TE&Y (Train, Engine & Yard) New Hire Training program | Post-onboarding review report | Training improvement plan | Number of training improvements implemented within 30 days | Lack of continuous improvement in training programs | N | N |
📊 KPIs & Risk Register
KPIs
Time to schedule training within 7 days of hire Orientation completion rate above 95% Agreement review time within 3 days Safety training pass rate above 90% Operational training completion rate above 98% Evaluation completion within 10 days of training Documentation accuracy rate above 99% Onboarding time within 30 days of hire Review time within 7 days of onboarding Number of training improvements implemented within 30 days
Key Risks
Misunderstandings in contract terms leading to labor disputes High failure rates in safety tests affecting employee safety Difficulty in mastering operational procedures impacting productivity Errors in documentation leading to legal issues and compliance problems Lack of continuous improvement in training programs resulting in inadequate workforce readiness
Swim Lanes
Labor Relations Officer · 1.1, 1.3, 1.6, 1.7, 1.9 Training Instructor (TE&Y / mobile classroom) · 1.2, 1.4, 1.5