RR-01 RR-01-07-02 — Network Performance Metrics & STB Weekly Performance Reporting
This process involves the collection, analysis, and reporting of network performance metrics for US Class I freight railroads to comply with Surface Transportation Board (STB) requirements. It ensures that key performance indicators (KPIs) related to train speed, terminal dwell times, and safety are monitored and reported weekly.
🗺 BPMN Process Flow
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📋 Process Attributes
| Process ID | RR-01-07-02 |
|---|---|
| Domain Family | NETWORK & PLANNING |
| L1 Domain | Service Design & Network Planning |
| L2 Process Group | Network Performance Metrics & STB Weekly Performance Reporting |
| Trigger | Weekly cycle start |
| Outcome | A comprehensive report detailing network performance metrics is generated and submitted to the STB for regulatory compliance. |
| Systems | NetControl I-ETMS Umler EHMS ISS / SSDX / CHDX |
| Regulatory Hooks | 49 CFR Part 232 GCOR 6.28 49 CFR Part 1180 49 CFR Part 228 |
📋 L4 Process Steps
| Step | Name | Role | System | Input | Output | KPI | Pain Point / Risk | Decision? | Exception? |
|---|---|---|---|---|---|---|---|---|---|
| 1.1 | Data Collection Initiation | Service Design / Network Planning Analyst | NetControl | Weekly cycle start signal | Data collection plan | Data collection completeness rate > 95% | Inaccurate data entry leading to incomplete reports | N | Y |
| 1.2 | Train Speed Monitoring | Train Dispatcher | I-ETMS | Train speed data from I-ETMS | Train speed analysis report | Average train speed > 20 mph | Inconsistent data collection methods across different regions | Y | N |
| 1.3 | Terminal Dwell Time Analysis | Yardmaster | NetControl / CADx | Train arrival and departure times from NetControl | Terminal dwell time report | Terminal dwell under 24 hours > 80% | Delays due to inefficient yard operations | Y | Y |
| 1.4 | Safety Incident Review | Car Inspector (Carman) | Wabtrax / Wayside defect detector network | Safety incident logs from Wabtrax | Safety incident review report | Safety incidents reported within 24 hours > 90% | Delayed reporting of safety issues | Y | N |
| 1.5 | Regulatory Compliance Check | VP Network Planning & Operations | Umler / EHMS | Compliance checklist from Umler | Regulatory compliance report | Regulatory compliance rate > 98% | Non-compliance with regulatory requirements | Y | Y |
| 1.6 | Interline Settlement Data Exchange | Train Dispatcher | ISS / SSDX / CHDX | Settlement data from ISS | Interline settlement report | Settlement accuracy rate > 99% | Data discrepancies between railroads | N | Y |
| 1.7 | Network Performance Dashboard Update | Service Design / Network Planning Analyst | NetControl | KPI data from NetControl | Updated network performance dashboard | Dashboard update frequency > 1 time per week | Outdated dashboard information | N | Y |
| 1.8 | STB Report Preparation | VP Network Planning & Operations | NetControl / I-ETMS | KPI reports from NetControl and I-ETMS | Final STB performance report | Report submission accuracy > 95% | Late report submissions | Y | N |
| 1.9 | STB Report Submission | Chairman, President and CEO | NetControl | Final STB performance report | Submitted STB performance report | Report submission timely > 90% | Delays in regulatory reporting | N | Y |
| 1.10 | Post-Submission Review | Service Design / Network Planning Analyst | NetControl | STB feedback and comments | Action plan for improvements | Feedback incorporation rate > 85% | Ignoring regulatory feedback | Y | N |
| 1.11 | Implementation of Improvements | VP Network Planning & Operations | NetControl / CADx | Action plan from Post-Submission Review | Implemented improvements report | Improvement implementation rate > 90% | Resistance to change in operations | Y | Y |
| 1.12 | Cycle Closure | Service Design / Network Planning Analyst | NetControl | Implemented improvements report | Closed cycle notification | Cycle closure timely > 95% | Delayed cycle closures affecting next week's reporting | N | Y |
📊 KPIs & Risk Register
KPIs
Data collection completeness rate > 95% Average train speed > 20 mph Terminal dwell under 24 hours > 80% Safety incidents reported within 24 hours > 90% Regulatory compliance rate > 98% Settlement accuracy rate > 99% Dashboard update frequency > 1 time per week Report submission accuracy > 95% Report submission timely > 90% Feedback incorporation rate > 85% Improvement implementation rate > 90% Cycle closure timely > 95%
Key Risks
Data discrepancies between railroads Non-compliance with regulatory requirements Ignoring regulatory feedback Resistance to change in operations Delays in regulatory reporting
Swim Lanes
Service Design / Network Planning Analyst · 1.1, 1.7, 1.10 Train Dispatcher · 1.2, 1.6 Yardmaster · 1.3 Car Inspector (Carman) · 1.4 VP Network Planning & Operations · 1.5, 1.8, 1.11 Chairman, President and CEO · 1.9